Discussion in 'Windows Update' started by Chuck Le Mieux, Aug 14, 2005.

  1. Chuck Le Mieux

    Leonardo Guest

    Ok, the problem is solved in my case.

    I removed KB897715 from "add/remove programs", after that a system reboot.
    Then installed KB823353 manually, not from windows update, after that a
    system reboot. Then, check "add/remove programs" list and see if Q823353
    appears in the list. Install KB897715 manually, not from windows update, a
    system reboot. Then check that KB897715 appear in the "add/remove..." list
    and Q823353 dissappeared. Then I checked windows update and everything was ok.

    Thanks a lot.
    Leonardo, Aug 16, 2005
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  2. Chuck Le Mieux

    PA Bear Guest

    YW, Leonardo.
    PA Bear, Aug 16, 2005
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  3. Chuck Le Mieux

    PA Bear Guest

    PA Bear, Aug 17, 2005
  4. Chuck Le Mieux

    matt Guest

    I'm currently running windows 2000 pro sp4 and i too am seeing this KB823353
    constantly needing to be installed.

    I ran across your post and wanted to know...
    If i remove the KB897715 from my add and remove list, It says it might cause
    all my programs ive installed plus windows updates to not run properly?
    You never mentioned this is this forum, is it safe to uninstall KB897715
    with out hurting any of my currently installed programs.

    matt, Aug 17, 2005
  5. <c&p>
    Anyway, you can ignore the warning message which simply lists the
    applications installed after applying the update you're trying to
    uninstall. Since you *will* reinstall KB897715 after the clearance of
    your problem, there's nothing at all you should be afraid of.

    Ottmar Freudenberger, Aug 17, 2005
  6. Nahh - have tried it - dosn't work

    Nathan Brazil, Aug 31, 2005
  7. Chuck Le Mieux

    PA Bear Guest

    Windows version?

    Is KB897715 listed in Add/Remove Programs?

    OE Help > About > Files: What versions of MSOE.DLL, INETCOMM.DLL and
    WAB32.DLL are listed here?
    PA Bear, Aug 31, 2005
  8. SORRY SORRY SORRY - it DID work!!!

    Nathan Brazil, Aug 31, 2005
  9. Chuck Le Mieux

    PA Bear Guest

    Thank you.
    PA Bear, Sep 1, 2005
  10. Chuck Le Mieux

    km Guest


    except for any other patch/hotfix the change/remove button for KB897715 is
    grayed out and thus cannot be removed! Any other solution around? Or is MS
    working to fix that matter any time soon, as it is much of an annoyance?

    km, Sep 9, 2005
  11. Hi,

    Please try this from Start/Run:


    (the above assumes that you have SP1 for IE6/OE6 installed)

    Alternative workarounds here as well:

    Torgeir Bakken \(MVP\), Sep 9, 2005
  12. Chuck Le Mieux

    km Guest

    tried that one, but seems that the MS update rollup 1 for SP4 has removed the
    installation folder of SP1 for IE6/OE6, perhaps that is also the reason for
    having the button grayed out.

    I am not much interested to cover up the sluggish work of MS by
    de-installing hotfixes and re-install them, in particular orders etc,
    supposedly MS should do their homework in a more appropriate way. If lucky
    gonna see fix for this within the next 12 months or so. Until then will just
    have to cope with it.

    Anyways, thanks for your input.

    km, Sep 9, 2005
  13. Chuck Le Mieux

    PA Bear Guest

    Are you first logging in as Administrator, km?
    PA Bear, Sep 11, 2005
  14. Chuck Le Mieux

    IT Guy Guest

    I was able to solve the issue by doing the following:
    1. Install KB897715
    2. Re-start , Install IE6 SP1
    3. After re-start Install KB823353
    This was tested on 3 computers successfully.
    IT Guy, Sep 13, 2005
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