KB835732 sec.update keeps on downloading

Discussion in 'Windows Update' started by Vicky, Apr 19, 2004.

  1. Vicky

    Vicky Guest

    First, KB835732 security update downloaded automatically
    but my connection to the internet was disconnected. So
    when I reconnected, I went to Windows Update website and
    downloaded and installed KB835732. After a couple of days,
    it automatically downloaded again but it was disconnected.
    I went to Windows Update website and it was not there. And
    then it downloaded automatically again. I did not
    recognize that I have installed it already before, so
    after downloading I installed it. Only after that I
    learned I downloaded & installed KB835732 twice. And then,
    it automatically downloaded again but this time I
    declined. I checked Windows Update website and it was not
    there.

    So why is this KB835732 keeps on downloading automatically
    on my computer eventhough I installed it already? I even
    installed it twice. But when I checked it on Windows
    Update website it's not there.

    Somebody please help me fix this thing.
     
    Vicky, Apr 19, 2004
    #1
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  2. Vicky

    Lucy [MSFT] Guest

    Hi Vicky,

    Thanks for reporting the problem. What operating system are you running?
     
    Lucy [MSFT], Apr 19, 2004
    #2
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  3. Vicky

    Vicky Guest

    My operating system is Windows XP Professional.
     
    Vicky, Apr 19, 2004
    #3
  4. Vicky

    J.R. Guest

    My system is Windows 2000 Professional running on a Dell Latitude C840 with Office XP software. I, too, am having problems with Security Update for Windows 2000 (KB835732) similar to those reported by Vicky

    Several times, I have received a message that the update has been downloaded and just needs to be installed. However, the installation seems to take and inordinate amount of time to get 1/3 to 1/2 through and then quicks. If I am logged in, the Windows Update site indicates installation failure. I have yet to see the update listed in the Add/Remove Program tool

    Yours
    J.R
     
    J.R., Apr 20, 2004
    #4
  5. J.R.,

    Advise you to wait until KB835732 is rereleased. There is an issue with
    it installed on Win 2K. Check the other posts regarding it.

    MowGreen [MVP]
    *-343-* Never Forgotten
     
    MowGreen [MVP], Apr 20, 2004
    #5
  6. Vicky

    Lucy [MSFT] Guest

    If you are running Windows XP SP1 please verify the following information.

    The following registry key must exist:


    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Windows CSDVersion = 256



    Verify the file version for the following files located in the
    c:\windows\system32 directory.


    The file version should be equal or less than the specified version.

    gdi32.dll -5.1.2600.1346

    lsasrv.dll - 5.1.2600.1361

    msasn1.dll - 5.1.2600.1362

    msgina.dll - 5.1.2600.1362

    schannel.dll - 5.1.2600.1347

    xpsp2res.dll - 5.1.2600.1363

    h323.tsp - 5.1.2600.1348


    Please post back the results.

    --
    Thanks,
    Lucy [MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights.


    constantly prompted to install it - and have done so (inadvertently twice).
    Running XP Pro. I changed my Windows Update settings to stop it from
    downloading automatically, which was preventing me from logging on to the
    internet. Is "System Restore" an option? Updates, schmupdates.
     
    Lucy [MSFT], Apr 20, 2004
    #6
  7. The lady is from MS and is trying to help you. Loose the attitude.

    --
    FrankO
    uninstalled all 5 recent updates and am awaiting an answer from Microsoft as
    to what to do next - the computer is still buggy and the log-in screen
    appears automatically though it wasn't set up to do this.
     
    Frank W. Parmelee, Jr., Apr 21, 2004
    #7
  8. Vicky

    edkarthos Guest

    i also have been having the problem with KB835732 repeatedly downloading. i have tried installing from WU, from the standalone installation file, have tried unstalling/reinstalling, and have been though the procedures in MS KB article 319109

    I am currently running XP Pro SP1, with everything up to date

    These are the versions for the files you listed, as found on my computer
    gdi32.dll -5.1.2600.134
    lsasrv.dll - 5.1.2600.136
    msasn1.dll - 5.1.2600.136
    msgina.dll - 5.1.2600.134
    schannel.dll - 5.1.2600.134
    xpsp2res.dll - 5.1.2600.136
    h323.tsp - 5.1.2600.134

    The registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Windows CSDVersion = 256 does exist

    Any other suggestions would be appreciated.
     
    edkarthos, Apr 22, 2004
    #8
  9. Vicky

    Daniel Cox Guest

    I am having the same problem of continual re-installs of the patch (on
    two machines actually). The msgina.dll on my current machine is the
    only difference - .1343 vs .1362. A cursory check of the other machine
    shows that it also has .1341 for msgina.dll...

    Dan.
     
    Daniel Cox, Apr 22, 2004
    #9
  10. Vicky

    Daniel Cox Guest

    I am having the same problem of continual re-installs of the patch (on
    two machines actually). The msgina.dll on my current machine is the
    only difference - .1343 vs .1362. A cursory check of the other machine
    shows that it also has .1341 for msgina.dll...

    Dan.
     
    Daniel Cox, Apr 22, 2004
    #10
  11. Vicky

    Bob Guest

    I just re-read my post, and have no idea what you're talking about. You've loosed me.

    Bob

    ----- Frank W. Parmelee, Jr. wrote: -----

    The lady is from MS and is trying to help you. Loose the attitude.

    --
    FrankO
    uninstalled all 5 recent updates and am awaiting an answer from Microsoft as
    to what to do next - the computer is still buggy and the log-in screen
    appears automatically though it wasn't set up to do this.
     
    Bob, Apr 22, 2004
    #11
  12. Vicky

    Jay Levitt Guest

    Same here on my machine. I think Lucy made a typo; the knowledge base
    article for the hotfix says that .1343 is the correct version for
    msgina.

    On my XP SP1 system, the registry key Lucy mentioned is correct, the
    HKLM\Software\Microsoft\Updates\Windows XP\SP2\KB835732 key is in place,
    and all DLL versions are correct, yet it keeps reinstalling. I have
    tried it both via Windows Update and by downloading directly from the
    security bulletin; I have uninstalled from Add/Remove programs and
    verified that the KB835732 key disappears. Lucy, anything else to try?

    My KB835732.LOG file shows plenty of other error messages (which may or
    may not be actual problems). These are below in case they help Lucy..

    oInstallation: CleanPFR failed: 0x2
    ***

    FetchSourceURL: SetupOpenInfFile Failed to open file: d:
    \1ac05816c4f55f22483d18\sp2\update\update.url
    ***

    DoInstallation: FetchSourceURL for d:\1ac05816c4f55f22483d18\sp2\update
    \update.inf Failed
    ***

    LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed:
    0xe0000102
    ***

    BuildCabinetManifest:SetupOpenInfFile failed with error
    INVALID_HANDLE_VALUE
    ***

    AtomicReplaceFile: Calling HpReplaceSystemModule( C:\WINDOWS\System32
    \gdi32.dll, HFX25.tmp, _000027_.tmp, FALSE ).
    ***

    AtomicReplaceFile: HpReplaceSystemModule failed; status=0xc0000003,
    location=684.
     
    Jay Levitt, Apr 22, 2004
    #12
  13. Vicky

    Lucy [MSFT] Guest

    Sorry for the delay. We're still investigating why some people are getting
    this update reoffered. I did have a typo, the msgina.dll file should be
    "greater than or equal" to version 5.1.2600.1343. All the files versions
    everyone listed are correct.


    --
    Thanks,
    Lucy [MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights.


    other files are equal to the version you have listed.
     
    Lucy [MSFT], Apr 22, 2004
    #13
  14. Vicky

    Lucy [MSFT] Guest

    Hi Jay,


    Can you please send me the KB835732.LOG and Windows Update.log files?



    Remove "online" from address.
     
    Lucy [MSFT], Apr 22, 2004
    #14
  15. Vicky

    mgarb Guest

    I've done some troubleshooting, and have found that the problem occurs on PC's where I've removed netmeeting by deleting the c:\program files\netmeeting folder while in safe mode. Do I really need to leave netmeeting installed?
     
    mgarb, Apr 23, 2004
    #15
  16. Vicky

    Lucy [MSFT] Guest

    Hi Carl,

    Do you have the following files on your system?

    callcont.dll - verison 4.4.0.3400

    mst120.dll - version 4.4.0.3400

    nmcom.dll - version 4.4.0.3400



    Where are they located? On what driver does the "Program Files" directory
    reside? C:\Program files?
     
    Lucy [MSFT], Apr 26, 2004
    #16
  17. Vicky

    Kojow Guest

    Hi Lucy, here is some more information if it will help

    I have also installed this file a number of times before realizing it was the same one. However..

    I am running XP Pro but not SP1 (by choice

    I do NOT have the regkey: CSDVersion = 25

    And my file versions are as follows

    gdi32.dll - 5.1.2600.13
    lsasrv.dll - 5.1.2600.13
    msasn1.dll - 5.1.2600.13
    msgina.dll - 5.1.2600.12
    schannel.dll - 5.1.2600.13
    I do NOT have xpsp2res.dll, but I do have a xpsp1hfm.exe
    h323.tsp - 5.1.2600.134
     
    Kojow, Apr 27, 2004
    #17
  18. Vicky

    Lucy [MSFT] Guest

    Hi Kojow,

    The files I listed are specific to Windows XP SP1.

    For Windows XP RTM you should not have the registry key containing "256"
    Here's the file information for your version of Windows XP.
    Please specify on what drive NetMeeting is installed.


    In the C:\windows\system32 directory

    gdi32.dll - 5.1.2600.132

    lsasrv.dll - 5.1.2600.134

    msasn1.dll - 5.1.2600.119

    msgina.dll - 5.1.2600.128

    schannel.dll - 5.1.2600.136

    browser.dll - 5.1.2600.105

    h323msp.dll - 5.1.2600.134

    ipnathlp.dll - 5.1.2600.137

    mf3216.dll - 5.1.2600.132

    netapi32.dll - 5.1.2600.122

    rtcdll.dll = 5.1.2600.134

    In the C:\windows\system32\wbem directory

    Cmdevtgprov.dll - 5.1.2600.136

    In the C:\program files\Netmeeting

    callcont.dll - 5.1.2600.133

    mst120.dll - 5.1.2600.133

    nmcom.dll - 5.1.2600.133

    In the c:\windows\PCHealth\HelpCtr\Binaries

    helpctr.exe - 5.1.2600.128
     
    Lucy [MSFT], Apr 27, 2004
    #18
  19. Vicky

    Kojow Guest

    Hi Lucy

    The files are all the same that you quoted except for a new version of msasn1.dll (5.1.2600.137 instead of 5.1.2600.119)

    Netmeeting is installed in its default directory on under C:\Program Files\NetMeetin

    I, unlike a lot of XP users, have actually used Netmeeting before. Might it be possible that the problem only affects those who have used NetMeeting previously

    If you think it will help I can send you my KB835732.log
     
    Kojow, Apr 28, 2004
    #19
  20. Vicky

    Lucy [MSFT] Guest

    Hi Kojow,

    Thanks for the info. Are both Automatic Update and the Windows Update site
    offering the update?
    With all critical updates installed excluding XP SP1 the Windows Update site
    should only offer Service Pack 1, Automatic Update should not offer any
    updates.


    --
    Thanks,
    Lucy [MSFT]

    This posting is provided "AS IS" with no warranties, and confers no rights.


    msasn1.dll (5.1.2600.137 instead of 5.1.2600.119).
    it be possible that the problem only affects those who have used NetMeeting
    previously?
     
    Lucy [MSFT], Apr 28, 2004
    #20
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