KB837009.. same Windows Update every day!!!

Discussion in 'Windows Update' started by Coyote Supergenius, Jan 13, 2005.

  1. Every day I am receiving the same update. I download it with no
    problems and the next day I get the exact same windows update. It's for
    cumulative security update for outlook express 6 service pack 1 (kb837009).
    Windows Update says it's installed correctly. As it's a critical update,
    there is no option in"personalize settings" to uncheck.
    How do I fix this?
    Thank you,
    Coyote Supergenius, Jan 13, 2005
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  2. Coyote Supergenius

    Joann Guest

    I am having the same problem with the same download. I hope someone can
    Joann, Jan 13, 2005
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  3. Coyote Supergenius

    Joann Guest

    Hey Jim,
    I got tired of that download reminder and did a search on kb937709 on the
    forums and if you scroll down to critical update for outlook (4th down from
    ours) there is a solution (I hope)
    It looks like this problem has been going on and others had already
    posted, so check it out.
    Good Luck,
    Joann, Jan 14, 2005
  4. Coyote Supergenius

    atze Guest

    Try to deinstall the update, download directly and install it manually
    this can help.
    atze, Jan 14, 2005
  5. Coyote Supergenius

    Joann Guest

    Thanks, but it is not listed in the Add/Remove Programs. I looked through all
    the solutions I found, so far nothing works. I think Microsoft needs to
    address this problem as there are tons of people having the same problem with
    the same download.
    Joann, Jan 14, 2005
  6. Hi, Joann!
    Unfortunately, I'm running Windows 98SE and from what I can tell on the
    Technet Bulletin, this new patch is not recommended for 98SE. By the way,
    still having the problem as of today...

    If you or anyone else has any ideas, please let me know!

    Thanks in advance!

    Coyote Supergenius, Jan 14, 2005
  7. Coyote Supergenius

    Joann Guest

    I am running windows me and still having same problem too, Jim. This is
    getting crazy.
    Joann, Jan 14, 2005
  8. "Coyote Supergenius" and "Joann",

    Please try this, and post back to this thread whatever the outcome:

    1. Open Control Panel
    2. Click on Add/Remove Programs
    3. Look through the updates for KB823353
    4. Uninstall this update
    5. Reboot if prompted
    6. Close Add/Remove Programs and the Control Panel
    7. Open a web browser
    8. Download the KB837009 patch directly and install. Here is the link:
    9. Next, download the KB823353 patch directly and install. Here is the


    Pat Walters [MSFT]
    Pat Walters [MSFT], Jan 14, 2005
  9. Coyote Supergenius

    Joann Guest

    Hi Pat,
    Thanks, but as I already stated I tried that and it is not listed in the
    add remove programs. I have searched this forum and other search engines and
    there are tons of people with every type of system having this same problem.
    I think it is microsoft's bug and they won't admit it.
    Thanks again,

    Joann, Jan 14, 2005
  10. Hi, Pat & Joann!

    Followed your instructions as indicated...

    KB837009 no longer shows up in Windows Update...finally!

    Two questions...KB823353 shows up in Control Panel: Add/Remove as "Q823353",
    but I can find no listing for "KB or Q 837009", and neither show up in
    Windows Update Installation History (I'm guessing due to the manual download

    Is there any way I can verify that "837009" is actually installed?

    Also, I downloaded the Outlook Express 6 SP1 version of the update (s) as
    Control Panel indicated I have Internet Explorer 6 SP1. (Running a
    Windows98SE OS)

    The version number of Outlook Express 6 on the "About" tab is 6.00.2800.1123

    Is this OK??? Will I have probelsms if this is the wrong download patch?

    Please advise...



    Coyote Supergenius, Jan 15, 2005
  11. Coyote Supergenius

    Joann Guest

    That's great coyote, but it doesn't show up in my add/remove, only Q823559.
    Also I don't know about how to verify that to see if that is install, I did a
    search in files and folders and came up with nothing. Wish I could get rid of
    that evil download icon.

    Joann, Jan 15, 2005
  12. Hi, Joann!

    I feel your pain, believe me!!!

    I almost missed it in Control Panel: Add/Remove..it was listed as.."outlook
    Express 837009". It did show up under a "Find" as a TEMP folder. (I'm running
    Windows 98SE.) Do you have the same OS?

    Perhaps Pat will be kind enough to offer a suggestion.


    Coyote Supergenius, Jan 15, 2005
  13. 7. Open a web browser


    It's not clear if you already tried to install the patch manually.

    Did you try continuing with Pat's suggestions even though
    the first few steps (uninstalling the patch--which we're not
    sure you have) may not have worked?

    BTW it would be a good idea to check exactly how much
    of the update did work for you. Does the update create
    a KB837009.log file on your OS? Look in there to find
    out what it did. Even better, use the associated security
    bulletin to get the file manifest and list for us the versions
    of the modules that you have.

    For your convenience here is an extract from the security bulletin
    which lists those modules and versions:

    <h3>Outlook Express 6 SP1 for Windows XP, Windows XP SP1,
    Windows 2000 SP2, Windows 2000 SP3, Windows 2000 SP4,
    Windows NT 4.0 SP6a, Windows 98, Windows 98 SE, and Windows ME.</h3>
    <pre class="codeSample">
    Date Time Version Size File name Platform
    03-Mar-2003 23:57 6.00.2800.1123 75,776 Directdb.dll x86
    02-Mar-2004 21:18 6.00.2800.1409 593,408 Inetcomm.dll x86
    11-Oct-2002 22:08 6.00.2800.1123 47,616 Inetres.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 44,032 Msident.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 56,832 Msimn.exe x86
    02-Mar-2004 21:18 6.00.2800.1409 1,175,040 Msoe.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 228,864 Msoeacct.dll x86
    11-Oct-2002 22:09 6.00.2800.1123 2,479,616 Msoeres.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 91,136 Msoert2.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 93,184 Oeimport.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 55,808 Oemig50.exe x86
    03-Mar-2003 23:57 6.00.2800.1123 31,744 Oemiglib.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 42,496 Wab.exe x86
    02-Mar-2004 21:18 6.00.2800.1409 463,360 Wab32.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 30,208 Wabfind.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 77,824 Wabimp.dll x86
    03-Mar-2003 23:57 6.00.2800.1123 27,648 Wabmig.exe x86

    Also, if you have security programs running (such as an anti-virus
    app) temporarily disable them, as they may be inhibiting the final
    phase of the update. That could account for your symptom
    and explain both why the update was "successful" but keeps
    being reoffered. An analogous situation could occur if somebody
    replaced any of those modules with older versions.

    Your OS has an even better chance of that happening in if any of
    those modules are protected by its SFP and an update to it is
    inhibited because then the SFP could undo a partial update.


    Robert Aldwinckle

    Robert Aldwinckle, Jan 15, 2005
  14. Coyote Supergenius

    Joann Guest

    Hi coyote,
    Nope its not there and I have windows me!!!!!

    Joann, Jan 15, 2005
  15. Coyote Supergenius

    Joann Guest

    Hi Robert,
    They never sent me an e-mail that there was a response to this, sorry!
    Anyway I have tried to download manually and it lets me download then a box
    pops up and says you must have IE 6 sp1 installed or you must have Outlook
    express 6p1.
    I tried to do what Pat said but I couldn't unistall it because its not
    listed in the add/remove programs. I also disabled norton and that didn't
    work. From what I have seen this same update is causing tons of people
    problems, not just me, and all operating systems, I think Microsoft needs to
    fix this, not us.
    I don't understand how to get this file manifest, can you explain that for
    me (I am not up on all the computers terms. I appreciate your help.

    Joann, Jan 18, 2005

  16. Often that is an unfortunately worded way of telling you that you don't
    need the patch you are trying to install because you already have it
    or something which supersedes it. All the more reason to check
    that list of files for the versions that you have.

    I suspected that and that is why I extracted it for you. ;)
    Please re-read my post.


    (I am not up on all the computers terms. I appreciate your help.
    Robert Aldwinckle, Jan 18, 2005
  17. Coyote Supergenius

    Joann Guest

    Hope this is what you needed
    9XMIG.DLL 5.50.3824.2500 January 06, 2005, 10:23:37 PM 7,168 bytes
    csapi3t1.dll August 29, 2002, 7:06:02 AM
    65,593 bytes
    MSIMN.EXE 6.0.2800.1123 March 03, 2003, 3:57:18 PM 56,832
    MSOE.DLL 6.00.2800.1478 March 03, 2003, 3:57:20 PM
    1,176,064 bytes
    msoeres.dll 6.00.2800.1123 October 11, 2002, 2:09:02 PM
    2,479,616 bytes
    oeimport.dll 6.0.2800.1123, March 03, 2003, 3:57:20 PM
    93,184 bytes
    oemig50 6.00.2800.1123 March 03, 2003, 3:57:18 PM
    55,808 bytes
    oemiglib.dll 6.00.2800.1123 March 03, 2003, 3:57:16 PM
    31,744 bytes
    SETUP50.EXE 6.00.2800.1106 August 29, 2002, 7:06:02 AM 67,584
    WAB.EXE 6.0.2800.1123 March 03, 2003, 3:57:20 PM
    2,496 bytes
    wabfind.dll 6.0.2800.1123 March 03, 2003, 3:57:18 PM
    30,208 bytes
    wabimp.dll 6.0.2800.1478 March 03, 2003, 3:57:20 PM
    77,824 bytes
    WABMIG.EXE 6.0.2800.1123, March 03, 2003, 3:57:18 PM 27,648

    Joann, Jan 18, 2005
  18. <different list in different order?>

    How did you create this list?

    Somehow you have added these modules which are not included
    in the patch:
    It looks as if you just captured a dir of %programfiles%\Outlook Express
    and then edited it to add the version information?

    These are included in the patch and as you can see
    are the same as the ones that the patch would install.
    Therefore, as I mentioned, you could see the confusing message
    which you should only regard as telling you that the patch will not
    be installed (i.e., not literally what it tells you). (I am extracting
    from your list modules which supersede the patch and listing
    them separately at the bottom. More on them where I list them.)

    These next two are interesting. According to the manifest the patch
    would install version 6.00.2800.1409. We have to search for the
    superseding version that you have to find out that they probably
    came from: MS04-018 (823353) which (confusingly) supersedes
    837009 even though it is a lower number! But even that patch's
    manifest doesn't mention this version. Where could you have got it from?
    Google shows that many people are using it but there is no sign
    on MS sites why it exists. Is it for a different locale? I'm only
    searching for EN-US versions.

    Missing from your list (and possibly the key to your problem) are:

    They all go into other *common* directories. I won't list them
    because I think that they may be named differently in different OS.
    (I have XP.) Try to find them and check their properties the way
    you already have for the others and we will then have a more
    complete picture of what has happened on your machine.

    BTW have you found a KB837009.log yet?
    It would be useful to show you whether those missing modules
    were ever scheduled for copying to their respective common
    directories by a reboot (so it would also help you find them. <w>)
    If it turns out that you have less than the expected versions
    in those directories it will be strong evidence that something
    is inhibiting or subsequently undoing that copy step.
    As I previously mentioned that "something" could be an
    anti-virus or other third-party "security" app.

    Now that we know that 823353 supersedes the patch
    that you are trying to install perhaps you should be looking
    at that one as a possible solution too. E.g. if you do have
    it applied and it shows up in your Add/Remove Programs
    list you could remove it which would restore all those modules
    to some previous version which might then allow 837009
    to be applied successfully. Then presumably you would be
    reoffered 823353 again and everything would settle down.
    I have no idea why you would be offered 837009 if you
    actually do have 823353. Perhaps it too is only partially
    installed as I was suggesting that 837009 might be.


    Robert Aldwinckle, Jan 18, 2005
  19. Coyote Supergenius

    Joann Guest

    Hi Robert,
    I tried to tell you I didn't understand how to create that list, I have
    windows ME. So i did it the only way I knew. I found the items and copied and
    pasted what u wanted. I read and re-read your post and still didn't know how
    to get those items. Here are the rest.

    directdb.dll 6.00.2800.1123 Monday, March 03, 2003, 3:57:20 PM 75,776

    inetcomm.dll 6.0.2800.1478 Monday, March 03, 2003, 3:57:18 PM 596,480

    inetres.dll 6.0.2800.1123 Friday, October 11, 2002, 2:08:36 PM
    47,616 bytes

    msident.dll 6.0.2800.1106 Thursday, August 29, 2002, 7:07:38 AM
    44,032 bytes

    msoeacct.dll 6.0.2800.1123 Monday, March 03, 2003, 3:57:20 PM
    228,864 bytes

    msoert2.dll 6.0.2800.1123 Monday, March 03, 2003, 3:57:18 PM
    91,136 bytes

    wab32.dll 6.0.2800.1478 Monday, March 03, 2003, 3:57:20 PM
    463,360 bytes
    Joann, Jan 19, 2005
  20. Coyote Supergenius

    Joann Guest

    Forgot to mention that I did not find a kb837009 log. And neither 837009 or
    823353 is listed in the add remove programs, but I even have the security cd
    that Microsft sent and it has 823353 on it, that I installed.
    Joann, Jan 19, 2005
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