KB883939 install failure

Discussion in 'Windows Update' started by PaulH, Jun 19, 2005.

  1. PaulH

    PaulH Guest

    Hi

    I have recently changed my settings to use Automatic Updates using the new
    Microsoft Update and I am having some hassles.

    If I view my installation history I see KB883939 failed to install. If I
    recheck for new critical updates it shows there are no further updates so I
    guess its downloaded but not installed. There seems to be no further info
    under installation history to rectify this. Can Pat Walters or anyone else
    help?

    I set my update to run at 11h00 and subsequently viewed my installation
    history again- WindowsUpdate.log below:

    2005-06-19 11:00:10 1448 41c AU Forced install timer expired for scheduled
    install
    2005-06-19 11:17:14 2924 8d4 Misc =========== Logging initialized (build:
    5.8.0.2469, tz: +0200) ===========
    2005-06-19 11:17:14 2924 8d4 Misc = Process: C:\Program Files\Internet
    Explorer\iexplore.exe
    2005-06-19 11:17:14 2924 8d4 Misc = Module: C:\WINDOWS\system32\wuapi.dll
    2005-06-19 11:17:14 2924 8d4 COMAPI ----------- COMAPI:
    IUpdateServiceManager::AddService -----------
    2005-06-19 11:17:14 2924 8d4 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2005-06-19 11:17:14 2924 8d4 COMAPI - AuthorizationCabPath =
    C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
    2005-06-19 11:17:15 4036 7e0 Misc =========== Logging initialized (build:
    5.8.0.2469, tz: +0200) ===========
    2005-06-19 11:17:15 4036 7e0 Misc = Process: C:\WINDOWS\system32\wuauclt.exe
    2005-06-19 11:17:15 4036 7e0 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
    2005-06-19 11:17:15 4036 7e0 DtaStor Update service properties: service
    registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2005-06-19 11:17:15 2924 8d4 COMAPI - Added service, URL =
    http://update.microsoft.com/microsoftupdate/
    2005-06-19 11:17:15 2924 8d4 COMAPI ----------- COMAPI:
    IUpdateServiceManager::RegisterServiceWithAU -----------
    2005-06-19 11:17:15 2924 8d4 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2005-06-19 11:17:25 2924 8d4 Misc =========== Logging initialized (build:
    5.8.0.2469, tz: +0200) ===========
    2005-06-19 11:17:25 2924 8d4 Misc = Process: C:\Program Files\Internet
    Explorer\iexplore.exe
    2005-06-19 11:17:25 2924 8d4 Misc = Module: C:\WINDOWS\system32\muweb.dll
    2005-06-19 11:17:25 2924 8d4 Setup *********** Setup: Checking whether
    self-update is required ***********
    2005-06-19 11:17:25 2924 8d4 Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
    2005-06-19 11:17:25 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-06-19 11:17:25 2924 8d4 Setup * IsUpdateRequired = No
    2005-06-19 11:17:27 2924 8d4 Misc =========== Logging initialized (build:
    5.8.0.2469, tz: +0200) ===========
    2005-06-19 11:17:27 2924 8d4 Misc = Process: C:\Program Files\Internet
    Explorer\iexplore.exe
    2005-06-19 11:17:27 2924 8d4 Misc = Module: C:\WINDOWS\system32\wuweb.dll
    2005-06-19 11:17:27 2924 8d4 Setup *********** Setup: Checking whether
    self-update is required ***********
    2005-06-19 11:17:27 2924 8d4 Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup Update NOT required for
    C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-06-19 11:17:27 2924 8d4 Setup * IsUpdateRequired = No
    2005-06-19 11:21:09 2924 c54 COMAPI ----------- COMAPI:
    IUpdateServiceManager::AddService -----------
    2005-06-19 11:21:09 2924 c54 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2005-06-19 11:21:09 2924 c54 COMAPI - AuthorizationCabPath =
    C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
    2005-06-19 11:21:09 4036 7e0 DtaStor Update service properties: service
    registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2005-06-19 11:21:09 2924 c54 COMAPI - Added service, URL =
    http://update.microsoft.com/microsoftupdate/
    2005-06-19 11:21:09 2924 c54 COMAPI ----------- COMAPI:
    IUpdateServiceManager::RegisterServiceWithAU -----------
    2005-06-19 11:21:09 2924 c54 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2005-06-19 11:21:18 2924 c54 Setup *********** Setup: Checking whether
    self-update is required ***********
    2005-06-19 11:21:18 2924 c54 Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
    2005-06-19 11:21:18 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-06-19 11:21:18 2924 c54 Setup * IsUpdateRequired = No
    2005-06-19 11:21:22 2924 c54 Setup *********** Setup: Checking whether
    self-update is required ***********
    2005-06-19 11:21:22 2924 c54 Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.inf
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
    5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup Update NOT required for
    C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2005-06-19 11:21:22 2924 c54 Setup * IsUpdateRequired = No
    2005-06-19 11:51:56 2924 c54 COMAPI -------------
    2005-06-19 11:51:56 2924 c54 COMAPI -- START -- COMAPI: Search [ClientId =
    MicrosoftUpdate]
    2005-06-19 11:51:56 2924 c54 COMAPI ---------
    2005-06-19 11:51:56 2924 c54 COMAPI - Online = Yes; Ignore download
    priority = No
    2005-06-19 11:51:56 2924 c54 COMAPI - Criteria = "IsInstalled=0 and
    IsHidden=1"
    2005-06-19 11:51:56 2924 c54 COMAPI - ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2005-06-19 11:51:56 2924 c54 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2005-06-19 11:51:56 1448 ab8 Agent *************
    2005-06-19 11:51:56 1448 ab8 Agent ** START ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2005-06-19 11:51:56 1448 ab8 Agent *********
    2005-06-19 11:51:59 1448 ab8 Misc WARNING: Failed to find token for SID
    S-1-5-21-3937289411-11433914-2317338303-1007 with hr = 80240018.
    2005-06-19 11:51:59 1448 ab8 Misc WARNING: Failed to find token for SID
    S-1-5-21-3937289411-11433914-2317338303-1007 with hr = 80240018.
    2005-06-19 11:52:00 1448 ab8 PT +++++++++++ PT: Synchronizing server
    updates +++++++++++
    2005-06-19 11:52:00 1448 ab8 PT + ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://update.microsoft.com/v6/ClientWebService/client.asmx
    2005-06-19 11:52:04 1448 ab8 Misc WARNING: Failed to find token for SID
    S-1-5-21-3937289411-11433914-2317338303-1007 with hr = 80240018.
    2005-06-19 11:52:04 1448 ab8 Misc WARNING: Failed to find token for SID
    S-1-5-21-3937289411-11433914-2317338303-1007 with hr = 80240018.
    2005-06-19 11:52:14 1448 ab8 Misc WARNING: Failed to find token for SID
    S-1-5-21-3937289411-11433914-2317338303-1007 with hr = 80240018.
    2005-06-19 11:52:32 1448 ab8 Misc WARNING: Failed to find token for SID
    S-1-5-21-3937289411-11433914-2317338303-1007 with hr = 80240018.
    2005-06-19 11:52:33 1448 ab8 PT +++++++++++ PT: Synchronizing extended
    update info +++++++++++
    2005-06-19 11:52:33 1448 ab8 PT + ServiceId =
    {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
    https://update.microsoft.com/v6/ClientWebService/client.asmx
    2005-06-19 11:52:33 1448 ab8 Misc WARNING: Failed to find token for SID
    S-1-5-21-3937289411-11433914-2317338303-1007 with hr = 80240018.
    2005-06-19 11:52:37 1448 ab8 Agent * Found 0 updates and 13 categories in
    search
    2005-06-19 11:52:37 1448 ab8 Agent *********
    2005-06-19 11:52:37 1448 ab8 Agent ** END ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2005-06-19 11:52:37 1448 ab8 Agent *************
    2005-06-19 11:52:37 2924 60c COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2005-06-19 11:52:37 2924 60c COMAPI - Updates found = 0
    2005-06-19 11:52:37 2924 60c COMAPI ---------
    2005-06-19 11:52:37 2924 60c COMAPI -- END -- COMAPI: Search [ClientId =
    MicrosoftUpdate]
    2005-06-19 11:52:37 2924 60c COMAPI -------------
    2005-06-19 11:52:37 2924 c54 COMAPI -------------
    2005-06-19 11:52:37 2924 c54 COMAPI -- START -- COMAPI: Search [ClientId =
    MicrosoftUpdate]
    2005-06-19 11:52:37 2924 c54 COMAPI ---------
    2005-06-19 11:52:37 2924 c54 COMAPI - Online = No; Ignore download
    priority = No
    2005-06-19 11:52:37 2924 c54 COMAPI - Criteria = "IsInstalled = 0 and
    IsHidden = 0"
    2005-06-19 11:52:37 2924 c54 COMAPI - ServiceID =
    {7971F918-A847-4430-9279-4A52D1EFE18D}
    2005-06-19 11:52:37 2924 c54 COMAPI <<-- SUBMITTED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2005-06-19 11:52:37 1448 ab8 Agent *************
    2005-06-19 11:52:37 1448 ab8 Agent ** START ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2005-06-19 11:52:37 1448 ab8 Agent *********
    2005-06-19 11:52:42 1448 ab8 Agent * Added update
    {AC94DB3B-E1A8-4E92-9FD0-E86F355E6A44}.100 to search result
    2005-06-19 11:52:42 1448 ab8 Agent * Added update
    {8992C33E-AB76-4DFB-9AF0-0FD471338F32}.100 to search result
    2005-06-19 11:52:42 1448 ab8 Agent * Found 2 updates and 13 categories in
    search
    2005-06-19 11:52:42 1448 ab8 Agent *********
    2005-06-19 11:52:42 1448 ab8 Agent ** END ** Agent: Finding updates
    [CallerId = MicrosoftUpdate]
    2005-06-19 11:52:42 1448 ab8 Agent *************
    2005-06-19 11:52:42 2924 bfc COMAPI >>-- RESUMED -- COMAPI: Search
    [ClientId = MicrosoftUpdate]
    2005-06-19 11:52:42 2924 bfc COMAPI - Updates found = 2
    2005-06-19 11:52:42 2924 bfc COMAPI ---------
    2005-06-19 11:52:42 2924 bfc COMAPI -- END -- COMAPI: Search [ClientId =
    MicrosoftUpdate]
    2005-06-19 11:52:42 2924 bfc COMAPI -------------
    2005-06-19 11:52:42 1448 ab8 Report REPORT EVENT:
    {400CF533-BA35-439C-B387-16518523B8A1} 2005-06-19
    11:52:37+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software Synchronization Agent has finished detecting items.

    Paul
     
    PaulH, Jun 19, 2005
    #1
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  2. Hi,

    I suggest you manually download and install the KB883939 update.

    You will find download links to the update here:

    MS05-025: Cumulative Security Update for Internet Explorer (883939)
    http://www.microsoft.com/technet/security/bulletin/ms05-025.mspx
     
    Torgeir Bakken \(MVP\), Jun 19, 2005
    #2
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  3. PaulH

    PaulH Guest

    Thanks Torgeir - it worked. The answer always seems obvious in retrospect ..
    but it's great to get a response from a MVP!
     
    PaulH, Jun 19, 2005
    #3
  4. Glad I could help :)
     
    Torgeir Bakken \(MVP\), Jun 20, 2005
    #4
  5. PaulH

    John Joyce Guest

    Hi all:

    I'm also having a problem with this update with windows server 2003. only
    after reboot I get the dreaded BSD!!! causing me to reinstall thank god for
    ASF backup, also getting the same BSD issue with KB890046 AND sp1 for
    windows server 2003 any suggestions would be greatly appreciated oh yes I
    did download the files instead of using WU but still got the BSD causing me
    to reinstall my O/S. For SP1 I used the network install file (dammm huge
    glad I have broadband)

    Cheers!!!!

    John

    hurricane [dot] john [at] gmail [dot] com
     
    John Joyce, Jul 3, 2005
    #5
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