KB917537 loop

Discussion in 'Windows Update' started by Bruce Chastain, Jul 12, 2006.

  1. Bruce Chastain

    georgef Guest

    Removing the IIS snap-in and common files breaks DID NOT, repeat DID NOT work
    for me.
    georgef, Jul 13, 2006
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  2. Bruce Chastain

    Phil Persson Guest

    I am having the same problem also.

    I have a network with 40 PC's and laptops running off a WSUS server - Half
    of them are having no problem at all with this patch, and half of them are.

    I figured out that the PC's and laptops that are having this problem all
    have the IIS MMC and Exchange administrator installed.

    As of yet I have found no fix for this problem.
    Anybody found a fix for this?

    Thanks and Regards,
    Phil Persson
    Phil Persson, Jul 14, 2006
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  3. Bruce Chastain

    rms Guest

    I'm having the same problem as everyone else here

    Thank you to Robert and Robin for their assistance.
    As far as i can tell i also do not have any processes using the asp.dll (its
    actually called asp51.dll for those wanting to use the tasklist command)
    i also looked into the log for the update and noticed that it was erroring
    on a file called halacpi.dll - though i'm not sure if this is why the update
    is failing (or rather wanting to install repeatedly)
    rms, Jul 14, 2006
  4. Have you seen the one about creating an empty file called


    and then letting the updater run and replace it with the new version?
    Robin Walker [MVP], Jul 14, 2006
  5. So far nothing suggested here has resolved the problem. I'm still stuck in
    an update loop.

    Bruce Chastain, Jul 14, 2006
  6. Bruce Chastain

    Petr Bouska Guest

    I had same problem. And I realized this:

    I had installed IIS (because of Exchange System Manager), but I hadnt
    install World Wide Web Service (which contents asp.dll). When I installed WWW
    Service, update installed same (OK), but doesnt appear again - everything is
    OK now.

    But this is not solution for me. I dont want WWW Service, I thing, that this
    is problem of Microsoft.
    Petr Bouska, Jul 14, 2006
  7. Nor is it a solution for me either. I don't want or need either IIS or WWW.

    Bruce Chastain, Jul 14, 2006
  8. Bruce Chastain

    John Austin Guest


    I was stuck in this same loop. I had IIS installed, but only the admin
    tool, not the World Wide Web portion of it, so I didn't have asp.dll. I
    installed WWW which gave me asp.dll, ran the update again, and the vicious
    cycle ended.

    I don't need WWW so I removed it and the update has not come back.

    Hope this helps!
    John Austin, Jul 14, 2006
  9. I was able to fix this problem on my Windows XP computer. I extracted the
    ASP51.DL_ file from the Windows XP CD. I renamed the file from asp51.dll to
    asp.dll and copied this file to C:\windows\system32\inetsrv. I reran the
    patch and check on the Microsoft update site. The patch did not show as
    needing to be installed.

    Chris Hunnewell, Jul 14, 2006
  10. Bruce Chastain

    brockstr Guest

    I am seeing the same problem on some Windows XP and Windows 2003 machines. I
    have tried to uninstall and reinstall but that has not helped. The notes
    about not being able to update the asp.dll is slightly helpful butI am
    wondering what the best way to get the file un-used and apply the patch?
    brockstr, Jul 14, 2006
  11. Bruce Chastain

    georgef Guest

    this worked for me too. am now going to disable www and hopefully this
    stupid ass patch won't come up again
    georgef, Jul 14, 2006
  12. Bruce Chastain

    Thomas Cook Guest

    We have only installed this hotfix on a limited number of machines so far.
    The XP machines that have IIS installed had no problem installing the hotfix.
    The only other machines that the hotfix has been installed on have
    internetmanager installed on them and it looped on them. I solved the
    problem by copying asp.dll from another machine to %windir%\system32\inetsrv
    and it quit trying to install the hotfix.
    Thomas Cook, Jul 14, 2006
  13. Bruce Chastain

    georgef Guest

    spoke too soon. when i then disabled www again, the DAMN LOOP started
    occurring all over. what a stupid joke this is.
    georgef, Jul 14, 2006
  14. Bruce Chastain

    georgef Guest

    just so you know Robin, a "temp fix" was to enable www service, then do
    microsoft update and the loop went away. then i rebooted, removed www
    service and the g**d*** loop started occuring again!

    georgef, Jul 14, 2006
  15. Bruce Chastain

    J. Guest

    Similar problem with KB917537 on one of our client's servers. I checked the
    system log, and it actually removed the update, failed to reinstall it, and
    rebooted the server. Totally hosed last night's backup jobs.

    Besides the looping behavior, the reboot is very disturbing. We're sending
    out updates through WSUS, and have the server set to NOT to reboot. If this
    had happened during the day, all heck would have broken loose.

    We are in the process of disapproving this update until it can install
    J., Jul 14, 2006
  16. Bruce Chastain

    rcash Guest

    It would be nice if MS would respond with an indication that they are looking
    into this.
    rcash, Jul 14, 2006
  17. This is not a newsgroup that is regularly monitored by Microsoft in the
    sense of posting responses.
    Robin Walker [MVP], Jul 14, 2006
  18. Bruce Chastain

    georgef Guest

    I was able to fix this problem on my Windows XP computer. I extracted the
    ASP51.DL_ file from the Windows XP CD. I renamed the file from asp51.dll to
    asp.dll and copied this file to C:\windows\system32\inetsrv. I reran the
    patch and check on the Microsoft update site. The patch did not show as
    needing to be installed.
    the above comment worked for me ... i'm wondering if adding this asp.dll
    file causes damage to other utilities/components of windows xp pro?
    georgef, Jul 15, 2006
  19. Bruce Chastain

    Dave Stewart Guest

    I had the issue on my WinXP Pro SP2 pc and I created a new blank text
    document and renamed it asp.dll and saved it to %windir%\system32\inetsrv.
    Within a few minutes Windows automatically recognized the file as corrupt and
    extracted a new asp.dll file it appears from
    %windir%\LastGood\system32\inetsrv. I had done a previous search for this
    file on my hard drive that returned no results which indicates the file could
    have been compressed.

    After the new file was extracted I let Windows Update install KB917537 again
    and the problem was resolved.
    Dave Stewart, Jul 15, 2006
  20. Bruce Chastain

    Mark Dahmke Guest

    I think someone else mentioned that disabling IIS before installing the
    update worked. I just tested that on a couple of servers and it does appear
    to resolve the problem. Run "iisreset /stop" (or stop IIS through the
    Services control panel) then reinstall the updates, then reboot.

    Note - I have tested this on several Windows 2003 servers, but your results
    might be different from mine. I would STRONGLY recommend testing first on a
    staging server before using this procedure on a production server.
    Mark Dahmke, Jul 15, 2006
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