KB917537 loop

Discussion in 'Windows Update' started by Bruce Chastain, Jul 12, 2006.

  1. OK, so what you need to do is create an empty dummy file at the location
    and let the updater update it. Then the update will go away for ever.
    Robin Walker [MVP], Jul 17, 2006
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  2. Bruce Chastain

    Rick Guest

    I've just had the same problem. I stopped IIS, re-ran the update, and the
    update installed correctly. Restarted IIS and all is ok - it may be a problem
    with the update not stopping IIS services correctly before applying (i.e. IIS
    locks out the dll update)
    Rick, Jul 17, 2006
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  3. Bruce Chastain

    Mike Thommes Guest

    I copied the asp.dll file from an unaffected system to
    %systemroot%\system32\inetsrv and this problem went away. I believe the
    ...\inetsrv directory had been created previously by an install of the IIS
    admin tools. These tools, I believe, were removed some time later but the
    removal must have been incomplete.

    Mike Thommes
    Mike Thommes, Jul 17, 2006
  4. I'm experiencing the same issue on windows 2003 server. This is what appears
    in the event viewer.

    Event Type: Error
    Event Source: NtServicePack
    Event Category: None
    Event ID: 4379
    Date: 7/16/2006
    Time: 10:39:56 PM
    User: Administrator
    Computer: MAYA2
    Windows Server 2003 Hotfix KB917537 installation failed.
    KB917537 installation did not complete.

    For more information, see Help and Support Center at

    It keeps asking me to restart the server to accept the update, but it merely
    goes through an endless loop of restarting the server.

    Has anyone found a solution?
    Albert Frausto, Jul 18, 2006
  5. Bruce Chastain

    Dave Berry Guest

    Had the same problem with several PCs and servers. I wound up installing
    IIS, patching it and then removing it on one of the XP machines. Putting
    asp.dll in %systemroot%\system32\inetsrv did the trick and was much simpler.
    Dave Berry, Jul 18, 2006
  6. Bruce Chastain

    Ben Guest

    I'm having the same looping problem. I tried the tasklist command and it
    said no modules were found matching my criteria. I also searched the WINDOWS
    directory for asp.dll and it doesn't exist.
    Ben, Jul 18, 2006
  7. Bruce Chastain

    Ben Guest

    This worked for me too. Thanks!

    Ben, Jul 18, 2006
  8. Bruce Chastain

    Jim Guest

    I have the same loop on my systems as well. I am using SMS 2003 with ITMU and
    the problem shows up on 540 XP SP pro systems.
    Jim, Jul 18, 2006
  9. That is the problem. Try creating a dummy empty file at location
    then try the update again.
    Robin Walker [MVP], Jul 18, 2006
  10. Yes, it does! It hosed my WMI and I had to rebuild that from the Windoes
    w/SP2 CD. WMI works fine now, but system info was hosed untill I figured it
    Tim in Alaska, Jul 18, 2006
  11. Bruce Chastain

    Jim Guest

    I had 500 systems with this issue and only 56 reported as having it
    installed. The rest were reinstalling every night. I kept updating my scan
    package for ITMU and this morning it looks like the systems are reporting
    properly (57 installed 62 applicable). MS must have made a correction in the
    XML file. Anyone else go this route?
    Jim, Jul 19, 2006
  12. Bruce Chastain

    TomH Guest

    I think meanwhile (7/19/2006?) MS has solved the looping-problem in the
    There are new revisions of KB917537 in our WSUS and fewer systems are
    requiring this update. Thanks MS!
    TomH, Jul 20, 2006
  13. Bruce Chastain

    Mantra6 Guest

    I am having a similar issue on a Windows XP machine, but now the update is
    failing, where before it was looping.
    Mantra6, Jul 20, 2006
  14. Bruce Chastain

    Mantra6 Guest

    Mantra6, Jul 20, 2006
  15. Bruce Chastain

    Louison Guest

    As Thomas Cook I solved the
    problem by copying asp.dll from another machine to %windir%\system32\inetsrv
    Then I install the hotfix successfully & the loop never appear again.

    Many Thanks to Thomas :)
    Louison, Aug 1, 2006
  16. Hi,

    I have the same problem with the patch KB956744 provided by WSUS: it create
    a loop
    only on a few machines, but the patch is correctly installed. No one have
    any idea or solution?


    Mattia Cargiolli, Feb 19, 2010
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