KB918419 - Excel update: A solution to failed downloads

Discussion in 'Windows Update' started by sjw, Jul 14, 2006.

  1. sjw

    sjw Guest

    If your anti-spyware program blocks BHO (Browser Helper Objects), that may be
    the cause of this update failing to install. As I wrote elsewhere:

    For several days in a row, Automatic Updates would tell me I had an update
    ready to be downloaded & installed: KB918419. Each time, it *seemed* to
    download & install, but the next day, I was alerted to a new update--the same
    update.

    I tried to update directly from the MSUpdate site, and it failed each time.
    I downloaded the update, then ran the .exe, and it failed.

    I tried "Detect and Repair," and it eventually told me: "Error 1406. Setup
    cannot write the value Button Text to the registry key
    \SOFTWARE\Microsoft\Internet
    Explorer\Extensions\{92780B25-18CC-41C8-B9BE-3C9C571A8263}."

    That message made me check my Webroot Spy Sweeper logs... and that was it.
    Repeated blockage of BHO 92780B25-....

    I logged onto the admin console for Webroot Spy Sweeper Enterprise, and
    added {92780B25-18CC-41C8-B9BE-3C9C571A8263} to the BHO whitelist. After
    polling my PC, I went to MS Updates, and KB918419 installed successfully.
     
    sjw, Jul 14, 2006
    #1
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