KB920872 Update

Discussion in 'Windows Update' started by rickets, Sep 15, 2006.

  1. rickets

    rickets Guest

    I also had the problem where I installed the KB920872 Update and it shows it
    as succesfully installed but the security icon keeps reappearing after
    reinstalling 6 times So I chose to hide the update and it solved the problem
    I hope it"s installed. I noticed that the download size of the update is 0 KB
    0 Mins Does this mean there is nothing there?
    rickets, Sep 15, 2006
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  2. I had a different problem with this update. After it was installed, the sound
    on my PC was very badly distorted -- unacceptable for speech, never mind
    music. I suspect the update conflicts with my sound card and/or its driver.
    The details of my sound device (given in System Information) are as follows:

    Name Realtek High Definition Audio
    Manufacturer Realtek
    Status OK
    PNP Device ID
    Driver c:\windows\system32\drivers\rtkhdaud.sys (
    built by: WinDDK, 3.78 MB (3,966,976 bytes), 02/02/2005 11:23)

    The problem may not occur with other devices but I'd recommend caution
    installing the update. Create a restore point in System Restore, then install
    this update on its own, not as one of several updates. If it causes a
    problem, use System Restore to get rid of it again. If you're in doubt about
    your ability to remove it this way, my advice (for which I accept no
    liability whatever) is to check with your sound device manufacturer and/or
    with Microsoft, first. Don't ask about known problems; ask about known
    Neil McLachlan, Sep 15, 2006
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  3. rickets

    Chuck Davis Guest


    You can download, install and run the free Belarc Advisor from
    http://www.belarc.com It will prepare an extensive report showing among
    many other things, the status of all installed Microsoft Hotfixes. This will
    clear up your "hope it's installed" comment.
    Chuck Davis, Sep 15, 2006
  4. Hi,

    The most common cause for this is that you have an OEM PC on which the PC
    manufacturer imaged the kmixer.sys, wdmaud.sys and splitter.sys drivers as
    unsigned. Update.exe will treat these drivers as OEM drivers and not
    overwrite them. Please try the following:

    1. Download the update from
    and save to their C: drive

    2. Click on the Start/Run

    3. Type C:\WindowsXP-KB920872-x86-ENU.exe /o and click OK

    Thank you

    Eric Brodish [MSFT], Sep 15, 2006
  5. rickets

    worker.bee Guest

    I must be the only non-geek here. I downloaded the update (step #1). I ran
    it (step #2). Now where do I type the comand prompt?
    At step 2, I agreed to the agreement, let the program check my computer and
    it came back saying that my update was completed successfully.

    I still have the icon, it still wants to update, and somehow I missed the
    step 3. I am not a newbie, and not an expert either (duh). Are there some
    steps in plain english?

    worker.bee, Sep 15, 2006
  6. rickets

    worker.bee Guest

    My bad..

    I misunderstood what you meant.

    You meant click the start button then click run. I assumed (in haste to get
    rid of that icon) that you just meant run (or "start") the program after
    downloading. I looked at it, and realized there were 2 different commands.

    since then, I did what was requested. I then had programs popping up after
    restart. I lost my IE. I tried downloading IE7, but no luck. so I just did a
    system restore. When the computer rebooted, there were about 6 or 7 updates
    needing to be done. I unchecked the one for 920872, and just finished re
    booting. I wanted to get this written before anything else happens.

    Anyway, thanks!!
    worker.bee, Sep 15, 2006
  7. The last sentence of my message should have read:

    Don't just ask about known problems; ask about known successes.

    (I inadvertently omitted the "just".)
    Neil McLachlan, Sep 16, 2006
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