KB920872 update

Discussion in 'Windows Update' started by PCnerd, Sep 15, 2006.

  1. PCnerd

    PCnerd Guest

    I too am having problems with this update continually trying to install after
    several previous installations. I tried rebooting, cancelling but nothing
    works. On the update history page it shows I've installed this update
    several times.
    Microsoft needs to fix this for us...please.
    PCnerd, Sep 15, 2006
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  2. PCnerd

    PurpleGirl Guest

    I'm having the same exact issue ---- running xp with sp2. First time I've
    EVER had any problems whatsoever with auto-updates from MS. It's getting
    stuck on the very first update and just hangs. I have to hard reboot.
    PurpleGirl, Sep 15, 2006
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  3. PCnerd

    MrsLucke Guest

    Update for Windows XP (KB920872) is constantly re-installing itself. It's
    been installed on my pc like 10 times now. I have had the same problems as
    the previous posters. MS needs to fix this ASAP plz.
    MrsLucke, Sep 15, 2006
  4. PCnerd

    Azze Guest

    Yes i´ve been having this as well since the fist time I installed it.
    Keeps returning, and have done that 5 times now.
    Azze, Sep 15, 2006
  5. Hi,

    The most common cause for this is that you have an OEM PC on which the PC
    manufacturer imaged the kmixer.sys, wdmaud.sys and splitter.sys drivers as
    unsigned. Update.exe will treat these drivers as OEM drivers and not
    overwrite them. Please try the following:

    1. Download the update from
    and save to their C: drive

    2. Click on the Start/Run

    3. Type C:\WindowsXP-KB920872-x86-ENU.exe /o and click OK

    Thank you

    Eric Brodish [MSFT], Sep 15, 2006
  6. PCnerd

    MedRxman Guest

    if in fact the file is overwritten, when checking the file(s) properties
    what is the actual creation date of the new file?
    MedRxman, Sep 15, 2006
  7. PCnerd

    MedRxman Guest

    MedRxman, Sep 15, 2006
  8. Hi,

    If you look in the %windir%/KB920872.log and you see errors like:

    SetupDiCallClassInstaller in CollectThirdPartyDriversFromDevice Failed with
    error: -536870387

    Then you are experiencing this issue with unsigned OEM drivers.

    Thank you

    Eric Brodish [MSFT], Sep 15, 2006
  9. PCnerd

    Pyro Guest

    Mr. Brodish:
    The "/ o" switch added to the end of the executable file
    "WindowsXP-KB920872-x86-ENU" is not valid and prevents installation. Should
    the switch be "/overwriteoem" instead? This update is a problem and
    Microsoft needs to fix it.
    Pyro, Sep 15, 2006
  10. PCnerd

    Pyro Guest

    My mistake. As you know, spacing in a dos command line is everything. I
    tried the switch with no space between the "slash" and the "o" and it
    installed properly; no more icon indicating an update is needed. Sorry for
    the mistake and thanks for the help.
    Pyro, Sep 15, 2006
  11. That's why Eric wrote "/o" and *not* "/ o".
    There shouldn't be a blank/space between the slash and the o.

    Ottmar Freudenberger, Sep 15, 2006
  12. PCnerd

    Catfish Guest

    1) I don't have an OEM version - it is a retail version
    2) I ran the install as you described, and "update history" shows this as
    being installed. Yet I still continue to get the notice that an update is
    ready to install
    Catfish, Sep 15, 2006
  13. PCnerd

    BigGammerKRH Guest

    I would like to thank you for your help. Yes, I've been experiencing this
    exact same problem as well. Well that is until I took a look at your post;
    and when I did, I tried out what you sugested and it seemed to have worked. I
    mean, before Windows Update kept on wanting to install the KB920872 update
    over and over again; but after trying what you posted, it asked me to reboot
    (which I did), and then after re-enabling Windows Update, all of the
    continuous installations of the KB920872 update seemed to have stopped.

    Now I know exactly what to do if I ever run into a problem like this again.

    Thanks again!!!
    BigGammerKRH, Sep 16, 2006
  14. PCnerd

    Catfish Guest

    Ran the manual update once more, all seems to be okay now.
    Catfish, Sep 16, 2006
  15. I had an interesting issue with KB920872. I have a Sony Vaio Pentium 4 with
    512 MB of RAM and running Windows XP Home SP2 and AFTER I allowed the pc to
    update I had no modem noises. No dial-tone and stuff like that. I
    uninstalled the KB920872 update and hide it so it wouldn't come back and I
    can hear the modem dialing. I could connect fine just no modem noises.
    Nick from Pittsburgh, Sep 19, 2006
  16. PCnerd

    Rookie Guest

    Thanks for all the replies but am getting more confsed than ever. I have
    simply instructed "do not show this update again" to overcome the problem at
    the moment.
    Cant undestand why it happens only to this particular update.(KB920872) and
    no others.
    Rookie, Sep 29, 2006
  17. PCnerd

    Monte Cristo Guest

    Eric, thank you very much for your message. I followed your instructions and
    I do not have anymore this update (KB920872) coming back each time I connect
    to WU even after six or seven updates of KB920872. I have to specify that I
    changed in "C:\WindowsXP-KB920872-x86-ENU.exe /o" ENU by FRA for France
    because I am in France and I work with Win XP Pro Sp2 in french. So after
    having downloaded the french update form and run C:\Wind........... /o the
    problem is solved.
    Monte Cristo, Sep 30, 2006
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