KB921503 causes system to crash

Discussion in 'Windows Update' started by Edward Ripley-Duggan, Aug 17, 2007.

  1. I had posted yesterday about some major issues with the current batch of
    updates. I have identified the update that is crashing my machine, running XP
    Pro. It is update KB921503. When run, it prevents processes from opening,
    including my security (NOD32), the Genuine Windows Advantage" module (for
    which it creates an error message for Microsoft), as well as routine e-mail
    and browser access. I have been able to repair the system using rollback from
    Safe Mode.

    I'm sure that this doesn't afflict all machines (it didn't, I think, cause
    any issues on a notebook of one family member), but it gave me a rather bad
    time initially, since it prevents rollback (and, indeed, any other operation)
    from within XP proper. The fact that rollback works in Safe Mode may
    indicate that the issue is a conflict with, for example, my security
    software. However, it shouldn't happen, IMO.

    I post this to alert other users who may be impacted (and to give them an
    idea how to fix the system), and to give MS a "heads-up."


    Edward Ripley-Duggan, Aug 17, 2007
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  2. Sorry, Ted, XP Pro SP2 w/NOD32 is installed here and there wasn't any of
    the behavior that you describe.
    Please tell us what " rollback from Safe Mode " is ... System Restore ?
    And, what other 'security software' is installed ?

    MowGreen [MVP 2003-2007]
    *-343-* FDNY
    Never Forgotten
    MowGreen [MVP], Aug 17, 2007
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  3. I rolled the system back to a previous state with system restore--precisely.
    Sorry, I thought my meaning was fairly obvious. MS itself uses the term "roll

    I use ZoneAlarm for my firewall; also Regrun (which I've had on all my
    systems for the past ten years) and ProcessGuard. However, the problem
    appears with these programs off (although, with ZoneAlarm at least, I'm not
    sure it is ever totally off once installed).

    At least one other user on this list over the past 24 hours has described
    what sounds like identical (mis)behavior, with a transient (and unfortunately
    unreadable) error message. This is clearly not a problem that effects all
    machines, but for those that experience it, the results are initially
    catastrophic and disconcerting. So far as I can tell, only if system restore
    is used in safe mode by rolling back to a pre-update state is the system
    readily fixable, though selective deinstallation of the updates might also do
    the job (may also need safe mode).

    If you were unaffected, consider yourself fortunate. Software and hardware
    configurations differ hugely, and the fact that you did not have problems
    does not mean that some significant subset of users did not. Unfortunately,
    the nature of patching with updates more or less guarantees this will be the
    case. Not a criticism of MS, just an observation.

    Edward Ripley-Duggan, Aug 17, 2007
    Ottmar Freudenberger, Aug 17, 2007
  5. Would you mind uninstalling that one at least for testing and
    enable Windows Firewall instead?
    The whole suite? <showder>
    Anyhow, it seems like the one from http://www.greatis.com/ may be
    build with VisualBasic 6. Now have a look into the MSKB article
    for KB921503: http://support.microsoft.com/kb/921503 an the Known
    Issues section which also links to http://support.microsoft.com/kb/924053
    The/a problem with KB921503 which affects changes the OLE Automation
    is effecting relative only a few systems whith individual configurations/
    applications running to be precise.

    Ottmar Freudenberger, Aug 17, 2007
  6. Edward Ripley-Duggan

    Vince Edgar Guest

    I'm running XP Pro SP2 Media Center Edition.
    Forewarned by you, I installed all the other recent critical updates before this one, with several system restore points. All seem OK except KB921503. After rebooting with this change, my system tray which normally has ten icons was EMPTY except for a rudimentary McAfee VirusScan (which comes on before Startup pgms): NO McAfee Security Center, ZA firewall, MS volume control or anything else. My Start menu could not be accessed nor any desktop programs opened. This is a serious problem, for certain. Like you, I had to boot in Safe Mode and restore to just before the KB921503 installation.

    I'm not going to waste one of my two free support calls to MS on this. Their sites seem blissfully unaware of the issue so far, let alone any solution, so I will wait until some awareness has been raised. We cannot be alone in experiencing this, I feel certain.

    Please, any XP gurus out there, raise an alarm on our behalf!


    EggHeadCafe - .NET Developer Portal of Choice
    Vince Edgar, Aug 17, 2007
  7. Thanks, Vince. I'm glad that my "heads-up" was a help to you. I'm sure that
    it's just a subset of us who are experiencing this problem, but with such a
    vast installation base as XP this may easily be thousands (or tens of
    thousands) of people who are tearing their hair.


    Edward Ripley-Duggan, Aug 17, 2007
  8. Hi Freudi,

    I'm clearly not alone in experiencing this problem, see Vince Edgar's post
    in this thread. Not to be argumentative, but I do feel that any MS patch
    needs to play nice with ZoneAlarm and any of the other major firewalls. In
    any case, based on my experience and testing to date, ZA Pro does not seem to
    be the issue.

    As to Regrun, they offer a VB tool as part of their range of software, but I
    have no reason to believe Regrun is written in VB. Maybe I'm wrong, but...
    FWIW, the Wilders forum, one of the leading security forms on the 'net,
    endorses them. So do I, as I have used the product through many different
    versions, under at least four Windows OS. I consider it a valuable security
    tool, though there are parts of it I'm less than pleased with (it suffers
    from feature bloat, these days, IMHO). I deactivated it and it is not the
    cause of the issue with this patch.

    Thanks anyhow!


    Edward Ripley-Duggan, Aug 17, 2007
  9. | effecting relative only a few systems

    The vast, and it's really the vast majority of systems do not have
    any serious problems with KB921503 at all.
    Nope, IMNSHO it's the other way around.
    You've uninstalled ZA completly?
    Ask the vendor, then you'll know for sure.
    Uninstalled too? KB921503 still causes your system to -ehm- crash?
    What's the exact error messages you're seeing with KB921503 installed
    and are they the same if you install KB921503 in Safe Mode and disable
    *all* applications listet in msconfig under "System Start"?

    Ottmar Freudenberger, Aug 17, 2007
  10. In an ideal world, *no* application of the ones mentioned above
    should be running while an update for Windows is installing.
    Why should they? Cause *you* don't want to? That's reasonable.

    Ottmar Freudenberger, Aug 17, 2007
  11. And Millons, tenth of millions, who don't have any problem.

    Ottmar Freudenberger, Aug 17, 2007
  12. In that case, in such an ideal world, Freudi, MS should arrange for its
    updates to be applied entirely in safe mode, free from such interference. The
    fact that they do not clearly implies that MS does not expect updates to
    cause conflicts with running software. I don't wholly disagree with you about
    the undesirability of having programs running while updating proceeds, but I
    also really don't think the average user is going to uninstall their
    firewall, AV, etc., etc. to facilitate MS updates. This is an an unreasonable
    and unworkable proposal.

    Anyway, enough on this subject. I don't have time to dispute the matter, nor
    to research it further, as my system is stable, albeit lacking this patch. My
    purpose was 1. to document a fix for those (few or many, we really don't
    know, do we, since one symptom of this problem is to render the computer
    inoperable) who have a headache after this update is installed and 2. To let
    any MS personnel browsing the forum know of a potential issue. it was not to
    dispute the coding of Regrun, or the optimal method of accepting updates. But
    I thank you anyway for an interesting discussion.


    Edward Ripley-Duggan, Aug 17, 2007
  13. Fell free to sugest that to MS directly - and to the vendors of
    "Security Software" too.
    And beeing stil vulnerable for the security hole which is closed
    by the update. You've read the according Security Bulletin in the
    meantime, do you?
    Uninstalling isn't a real fix. It's not even a workaround in my
    eyes. Note that "the other one" having similar problems is also
    running ZoneAlarm, just as an example.
    That's fair enough but won't help. Open a call with MS's PSS
    on the issue which should be free since it seems to related
    to an security update. That's the only way to make *sure*, that
    MS is aware of an (potential or not) issue.

    Ottmar Freudenberger, Aug 17, 2007
  14. ottmar,

    Your denials aren't helping.


    | "Edward Ripley-Duggan" <>
    | > Thanks, Vince. I'm glad that my "heads-up" was a help to you. I'm sure
    | > it's just a subset of us who are experiencing this problem, but with
    such a
    | > vast installation base as XP this may easily be thousands (or tens of
    | > thousands) of people who are tearing their hair.
    | And Millons, tenth of millions, who don't have any problem.
    | Bye,
    | Freudi
    Lady Dungeness, Aug 18, 2007
  15. Your fatalism and accusing/striking the wrong donkey is?
    Putting things/problems into perspective is?

    Well I strongly disagree then.

    Ottmar Freudenberger, Aug 19, 2007
  16. I have installed the 9 patches in september and after nstalltion my PC was kapput. So I restore my sw to previous state using sw of Symantec called "Norton GoBack" and I try to install the patches one by one and on KB921503 I get the problem. The "Norton GOBack" told me that the following DLL was corrupted :

    After, I install all other patches and every thing were ok.

    My best
    Francesco Schino

    EggHeadCafe - .NET Developer Portal of Choice
    Francesco Schino, Sep 12, 2007
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