KB923694 still keeps installing

Discussion in 'Windows Update' started by Matty, Feb 20, 2008.

  1. Matty

    Matty Guest

    My OS = WinXP Pro SP2

    I've had this problem for more than half a year now.

    I had XP home last year and then upgraded to XP Pro SP2. The earliest date
    I've installed KB923694 was August 2007 based on a message I posted to the
    forum last year. I may have installed this earlier but I'm not sure when
    Over the course of 6 months, I've tried uninstalling it and installing via
    the MS Update webpage.
    I've also tried uninstalling and installing by downloading the hotfix from
    the MS Download Center.

    Based on the Update History on the MS Update webpage (history only goes as
    far back as Sept. 11, 2007), this hotfix had been installed 18 times:
    Feb. 2008 - 3 successful, 1 failed installs - Automatic update
    Jan. 2008 - 5 successful, 4 failed installs - 8 Automatic, 1 MS update
    Nov. 2007 - 5 successful installs - Automatic update

    I don't have update history entries for this hotfix in other months of 2007
    after August probably because I've set Automatic Updates to not remind me to
    install his hotfix. By Nov. 2007, I turned on Automatic Updates again
    expecting that the problem would be nonexistent already. The problem is
    still there as you can see from all the install entries iin Jan and Feb

    1. Why are Automatic Update and MS Update not detecting this hotfix as
    2. Does KB923694 wanting to be installed, even though it's already
    installed, mean that the hotfix isn't working? Or does this just reflect
    that something is wrong with the update process itself?
    3. Should I keep on telling Automatic Update/MS Update to ignore this
    hotfix? Or do I let Automatic Update keep installing it? Why?
    4. If the answer to #3 is NO, how do I install this hotfix correctly so that
    Automatic Update and MS Update will stop from installing it repeatedly?

    Thank you for any clarification and advice you can give.
    Matty, Feb 20, 2008
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  2. Have you tried checking whether the modules are actually being changed? ; o
    (Something blocking them from being changed would be the most likely
    reason for your symptom.)

    Tip: use the TechNet Security Bulletin associated with this update.


    drill down to the File Information for your OS and use OE's Help, About
    dialog to see if the versions of the modules being used are the ones
    you would expect when that update (or a superseding one) is installed.
    E.g. the only one listed that I can't check that way is wabimp.dll
    which I can then check by opening either %ProgramFiles\Outlook Express\
    or %windir%\System32\dllcache\

    Are you trying to force this update? FYI it has apparently been superseded


    So an even more pertinent question would be why are you not being offered
    that one? (e.g. assuming your OS is XPsp2 as you claim.)

    Perhaps just doing a manual install of that one would make the other one
    go away or at least give you ample justification for blocking the older one.

    Work out the details and then post back if you need more help.

    Good luck

    Robert Aldwinckle
    Robert Aldwinckle, Feb 21, 2008
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  3. Matty

    Matty Guest

    RobertAdwinckle: Have you tried checking whether the modules are actually
    msoe.dll version is 6.0.2900.3028
    I have both KB923694 and KB929123 in my list of Add/Remove Programs. So,
    presumably, the reason why MS Update isn't offering KB929123 is because it's
    already installed. Hmmm. Then, that contradicts what's happening with
    KB923694 - i.e., being offered even though it's already installed.

    Anyway, so what I did was uninstalled both KB923694 and KB929123.
    Restarted. Installed KB929123 using the downloaded file from MS Download
    Centre. Restarted.
    msoe.dll version is now 6.0.2900.3138.

    Autoupdate and MS update now do not offer KB923694.
    They're offering KB941202 which is also already installed in my computer.
    So I guess I should just uninstall/restart/reinstall from the Download
    Centre each time I get an offer from AutoUpdate & MSUpdate for a hotfix
    that's already installed?
    Matty, Mar 1, 2008
  4. Matty

    Matty Guest

    I uninstalled KB941202, restarted, re-installed KB941202 using the exe file
    from MS Download Centre, restarted.
    AutoUpdate and MSUpdate are still reminding me to install KB941202.
    Matty, Mar 1, 2008
  5. Ignore it.

    Clear History, delete Cookies and delete Temporary Internet Files (including
    offline files) via IE: Tools | Options | General, then log on as
    Administrator (if WinXP Pro)...

    1. Download KB941202, saving it to your desktop:

    2. Close Outlook Express, should it be open.

    [Optional: Reboot into Safe Mode]

    3. Rename the downloaded file to KB941202.EXE and copy it to C:\ (the root
    directory of drive C; assumes drive C is the boot drive)

    4. Start | Run | (type in) C:\KB837009.EXE /N:V (Note the space!) | press

    5. Close the command window & reboot.
    PA Bear [MS MVP], Mar 1, 2008
  6. Matty

    Matty Guest

    So, I uninstalled KB941202 and KB929123.
    Went to MS Update. It offered KB941202 so I installed it from the MS Update
    Checked for updates again on MS Update. It offered KB929123. Installed it
    from the MS Update site.
    Checked for updates again on MS Update. It offered KB929123 again!
    Matty, Mar 1, 2008
  7. Are you posting here using the machine in question, Matty?
    PA Bear [MS MVP], Mar 1, 2008
  8. Matty

    Matty Guest

    Yes, I'm posting here using the machine in question.
    Just a note, because KB929123 and KB941202 are already installed and I'm
    ignoring further offers to install them again, AutoUpdate just installed

    I'll exit now and follow the steps you outlined in your previous post, Feb.
    29, 10:20 p.m. PST.
    Matty, Mar 1, 2008
  9. Matty

    Matty Guest

    I followed your steps above for KB929123 and then KB941202.
    I rebooted before running KB941202.

    I typed the command like this: C:\KB929123.exe /N:V (space between
    "exe" and "/N")

    In both cases, a small dialog box appeared indicating "Extracting files...."
    Then, a larger box appeared containing these info:
    available switches: [/help]...
    setup modes...
    restart options...
    special options....

    I have a screenshot of this box but posting to a newsgroup using MSOE
    doesn't allow pasting an image. (Why are newsgroups so text-based?)

    So it seems that neither of these hotfixes were installed since installation
    didn't go beyond showing me a dialog box containing the various switches to
    use with it.

    When I search for Updates using MSUpdates, it offers KB941202.

    Based on previous experience:
    - it will offer KB929123 only after it has installed KB941202.
    - And then, it will keep offering KB929123 again and again.
    - If I tell MSUpdate to ignore KB929123, it will then offer KB941202 again
    and again.
    - If I tell MSUpdate to ignore both KB929123 and KB941202, it will
    repeatedly offer KB911567...

    So, why didn't installing KB929123 and KB941202 via the command prompt work?
    Did I type anything wrong?
    Matty, Mar 1, 2008
  10. No, but I wish you'd waited until I'd gotten a chance to reply to the post
    you made just before this one.

    1. Start | (All) Programs | Accessories | System Tools | System Restore |
    Restore my computer to an earlier date: Select the most recent Restore Point
    that *predates* your following the instructions I posted above.

    2. Reboot at the prompt then post a reply to this thread using OE. (I can
    tell something from the headers of your post.)

    3. For the time being, go to Windows Update website | Select CUSTOM and scan
    | Uncheck/deselect any OE updates and "hide" them ("Don't show me this
    update again") | Install any other critical updates offered.

    NB: I would not recommend installing IE7 via Windows Update, if it's not
    already installed.

    4. Await my reply to your post.
    PA Bear [MS MVP], Mar 1, 2008
  11. Matty

    Matty Guest

    This is my post following steps 1 and 2 of your instructions above.
    I restored to a much earlier date (Feb. 27) because I'm not sure when I
    started uninstalling/reinstalling all those hotfixes to make them stop
    popping up. So, to start afresh before I follows steps 3 and 4 above, I
    made sure that KB911567, KB929123, and KB941202 were not installed.

    msoe.dll was version 6.0.2900.3138 before the system restore/uninstalls. It
    rolled back to 6.0.2900.3028 afterwards.

    Will post later after I do step 3.
    Matty, Mar 1, 2008
  12. Matty

    Matty Guest

    This is my post after steps 3 and 4:
    After an MS Update Custom scan, MSUpdate offered KB911597 (WinDefender),
    KB929300 (MS.NET Framework 3.0 SP1), KB941202 (MSOE).
    I unchecked KB941202 and installed the other two.
    Matty, Mar 1, 2008

  13. Where are you seeing that? It's wrong. Your headers from this post show:

    X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3138

    Your most recent headers (in the one PA Bear asked you whether
    you were posting using the problem machine) show:

    X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198

    So the only things that we know are right so far are your msoe.dll and your
    inetcomm.dll. What about the others? Did you check the versions which
    show in your Help About list with the versions of the latest security bulletin?
    If you find just one module which has a version that is inconsistent you will
    have discovered a reason why you keep getting offered the updates.


    Ok. That explains that change. (But it still doesn't explain why you
    *reported* the earlier version in this post.)

    That one only changes inetcomm.dll Your headers in this post show
    that you didn't have it in effect then, so that would explain why it would
    have been reoffered. Are you still getting it reoffered now that you
    do seem to have its version in effect?

    You could but it shouldn't be necessary. The only case where it is necessary
    (AFAIK) is when the user is going through a proxy which doesn't allow
    anonymous connections.

    BTW just to be clear, what exactly did you do with that /N:V switch,
    e.g. how often and in what order? It looks as if you understood that
    PA Bear left a typo in there (from a paste the post was based on)
    but that could definitely affect the complete list of versions too.
    E.g. if you had KB941202 installed before you tried to apply one
    of the cumulative updates with an /N:V switch that would explain
    why that one was regressed.


    Robert Aldwinckle, Mar 1, 2008
  14. <snip>

    Too late, now, Robert.
    PA Bear [MS MVP], Mar 1, 2008
  15. Matty wrote:
    Well, all sorts of things went wrong, both on your end and mine (i.e., a
    typo in one of my earlier replies). In any event, I'd like to get back to a
    somewhat cleaner state, please.

    1. Please delete C:\KB941202.EXE <=this file.

    2. Download the installer for KB941202 once more, saving it to your desktop:

    3. Reboot into Safe Mode

    4. Without any renaming, etc., this time around, simply double-click on the
    desktop file WindowsXP-KB941202-x86-ENU.exe to install the update.

    5. Reboot into normal (Windows) mode.

    6. Post a reply to this thread using OE.
    PA Bear [MS MVP], Mar 1, 2008
  16. Matty

    Matty Guest

    KB941202 installed successfully with WindowsXP-KB941202-x86-ENU.exe on
    desktop while in Safe mode.
    Rebooted normal mode.

    KB941202 is listed in Add/Remove programs.

    Autoupdate is offering KB941202 and KB929300.
    Hmmn. You know when you told me to install everything, except OE updates,
    in MS Update? I installed KB929300 and KB915597. I just checked. Both are
    not listed in Add/Remove Programs although KB915597 ((Definition
    1.29.7165.0) shows up in WinDefender status.
    Matty, Mar 1, 2008
  17. Matty

    Matty Guest

    Clarification on Autoupdate offers:
    Autoupdate is offering KB941202 and KB929300.
    However, MSUpdate is not offering anything. It also says I have no hidden
    high-priority updates.
    Matty, Mar 1, 2008
  18. Well, you're not out of the woods yet, I'm afraid. (Don't worry about
    KB929300 or KB915597 for now.)

    From your post's headers: Microsoft Outlook Express 6.00.2900.3028. If
    KB941202 had installed properly, your headers would read Microsoft Outlook
    Express 6.00.2900.3138.

    1. Close OE.

    2. Uninstall "Security Update for Windows XP (KB941202)" via Add/Remove
    Programs and reboot if prompted to do so.

    3. Uninstall "Security Update for Windows XP (KB929123)" via Add/Remove
    Programs, if listed, and reboot if prompted to do so.

    4. Uninstall "Security Update for Windows XP (KB923694)" via Add/Remove
    Programs, if listed, and reboot if prompted to do so.

    5. Post a reply to this thread using OE, saying simply "I have uninstalled
    each of the 3 updates that I found listed in Add/Remove Programs."

    6. Reboot into Safe Mode

    7. Double-click on the desktop file "WindowsXP-KB941202-x86-ENU.exe" to
    install the update.

    8. Reboot into normal (Windows) mode.

    9. Check-in at Windows Update | select CUSTOM again & scan | Restore any
    hidden OE updates listed (if any) | Write down the OE updates offered (if
    any) but do NOT install them.

    10. Post another reply to this thread using OE and tell me the results of

    I will keep tabs of your progress here until 16:00 UTC -5 (21:00 UTC), 01
    Mar-08. If you've not heard from me by then, please await my next reply
    before doing anything else about these OE issues.
    PA Bear [MS MVP], Mar 1, 2008
  19. Matty

    Matty Guest

    Done up to step 5:
    I have uninstalled 2 of the updates that I found listed in Add/Remove
    Programs. KB929123 was not listed in Add/Remove Programs.
    Matty, Mar 1, 2008
  20. Matty

    Matty Guest

    Done up to step 9.
    MSUpdate offered only KB923694 after Custom Scan (no hidden updates).
    Matty, Mar 1, 2008
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