KB923694 still keeps installing

Discussion in 'Windows Update' started by Matty, Feb 20, 2008.

  1. Matty wrote:
    [Checkpoint: According to one line in headers (Microsoft Outlook Express
    6.00.2900.2869), OE current patch level is MS06-016/KB911567 (Apr-06).
    However, according to another line in headers (Microsoft MimeOLE
    V6.00.2900.3138), OE is still in a "confused" state. DO NOT REPLY TO THIS
    PA Bear [MS MVP], Mar 1, 2008
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  2. Matty wrote:
    There has been no change in your headers since your last reply (Microsoft
    Outlook Express 6.00.2900.2869; Microsoft MimeOLE V6.00.2900.3138) and OE
    remains in a "confused" state regarding patches.

    As such and at this point, it would be best for you to open a free support
    incident about this, Matty. Please keep us informed. We gave it our best
    Start a free Windows Update support incident request:

    Support for Windows Update:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (i.e., KB941202).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Mar 1, 2008
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  3. Matty

    Matty Guest

    Ok. I opened a free support incident.
    Thank you for all your help.
    Matty, Mar 1, 2008

  4. I see.

    Date: Sat, 1 Mar 2008 14:03:19 -0800
    X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198

    So, this looks like he applied _something_ with the /N:V option
    and then reinstalled KB941202? Why not just reinstall the latest "cumulative"
    update with the /N:V option? That would probably regress inetcomm.dll
    again, so then he could expect one last reinstall of KB941202...

    <singing> Fools rush in... </singing>

    ; }

    Robert Aldwinckle, Mar 2, 2008
  5. Matty

    Matty Guest

    I'm posting the solution here just to let people know that the problem was
    solved and just in case other people encounter the same problem and are
    trying to find a solution.

    AutoUpdate and MSUpdate have stopped reoffering the same updates over and
    over again and my OE files now show the correct versions. The MS Win
    Support Prof outlined 2 major steps for me below. I'd done Step 2 many
    times before but it was only after also doing Step 1 "Reload Update
    temporary folder" that things ran smoothly.

    So, what are in the Software Distribution folder that muddle up Auto/MS
    Update? I have tons of old files in the old/renamed Software Distribution
    folder. I'm guessing this is just one of the consequences of upgrading an
    OS (WinXP Home to WinXP Pro) last year instead of doing a clean install.

    Step 1: Reload the Update temporary folders


    This step can help us reload the downloaded installation files.

    1. Click Start, Run, type: cmd and press Enter. Please run the following
    command in the opened window.

    Net stop WuAuServ

    2. Click Start, Run, type: %windir% and press Enter.

    3. In the opened folder, rename the folder SoftwareDistribution to Sdold.

    4. Click Start, Run, type: cmd and press Enter. Please run the following
    command in the opened window.

    Net start WuAuServ

    If it does not work, let's refer to the following steps to manually download
    and install the update in Safe Mode. In Safe Mode, any security software
    will not be launched.

    Step 2: Download and install the update manually.


    1. Please download the update from link below:

    Cumulative Security Update for Outlook Express for Windows XP (KB929123)


    Security Update for Outlook Express for Windows XP (KB941202)


    2. Restart the computer.

    3. Keep pressing the F8 key until the Windows Startup menu appears.

    4. Choose Safe Mode, and press Enter.

    5. Please install the update in the Safe Mode.
    Matty, Mar 4, 2008
  6. Thanks for your feedback.

    QED: How did Software Distribution folder get damaged??
    PA Bear [MS MVP], Mar 4, 2008

  7. That's nice but it still doesn't explain how you were getting inconsistent
    version combinations of the modules being updated.

    Totally irrelevant when you do manual installs.

    Yes it can but Step 2 avoids that. E.g. do those two updates
    show in your "update history"? I think that they would only be there
    if you waited for AU or WU to reoffer them and download and install them
    (automatically, not manually.) ; }


    Note that this is conditional. Did you use it?


    This part is an interesting difference. E.g. you probably never tried
    a safe mode boot in conjunction with an automatic install.
    That would have been useful if we had discovered that the modules
    to be copied during a boot were not being updated. However,
    the only one that I am aware of which might need that treatment
    is inetcomm.dll and we already saw that at one point you had
    it updated correctly.

    ?? This may be worded awkwardly. You download and install the updates manually.
    Then you reboot in safe mode. Presumably that has the effect of doing any final phase
    of the manual (or an automatic) install if necessary. The ambiguity is that it looks as if
    you are being asked to reinstall the update you already installed but this time while you
    are booted in safe mode. Alternatively, we can assume that that sentence could be
    interpreted as: 5. The final phase of the update may occur more reliably in safe mode.
    Therefore, we suggest safe mode when you boot after the update's install phase.

    BTW if this is true it may answer a question I have always had about safe mode.
    It has never been really clear to me which ControlSet safe mode boots with
    and I think that that would have a bearing on whether PendingFileRenameOperations
    would be done. ; )


    Robert Aldwinckle, Mar 5, 2008
  8. Matty

    Matty Guest

    I have no idea how/why the Software Distribution folder gets damaged.

    Interestingly, the MS Win Support Professional (MSWSP) followed up for
    feedback and I said everything was working fine but that I'll wait a week to
    see if everything is really working fine. It turned out that I spoke too

    Since I followed MSWSP's instructions, AutoUpdate had not been notifying me
    of updates that need to be installed. I've set it to notify me but not
    automatically install.
    When I did a custom scan with MS Update yesterday, it listed two updates -
    KB915597 (WinDefender definition 1.29.7345.0) and KB929123 (if you remember,
    one of the two updates that kept popping up before. the other one was
    KB941202). I hid KB929123 and installed KB915597.

    So, I e-mailed MSWSP my windowsupdate.log as he instructed before. I'm
    waiting to hear from him.

    I did another custom scan today with MSUpdate. It didn't list any updates
    for me. I clicked on "restore hidden updates" and it said "you currently
    have no hidden high-priority updates." That is strange when I just hid
    KB929123 yesterday.
    Matty, Mar 5, 2008
  9. Matty wrote:
    According to your headers, OE is fully patched so hiding KB929123 was the
    right thing to do. Why it's no longer showing as a hidden update is
    anyone's guess but I'd sure like to hear what the MS PSS tech has to say
    about it, Matty.

    [And my apologies for not remembering that KB941202 is /not/ a cumulative
    update, unlike KB929123. Had I remembered this, my earlier replies would've
    been much different.]
    PA Bear [MS MVP], Mar 5, 2008
  10. Matty

    Matty Guest

    The MSWSP had nothing to say about it (i.e., KB929123 repeated
    appearance/disappearance from offered updates).

    I sent three e-mails basically saying:
    e-mail 1 - All is well. Updates are not being re-offered.
    e-mail 2 - KB929123 offered. Hid this update.
    e-mail 3 - KB929123 not offered and not in hidden updates as well.

    The MSWSP replied by quoting e-mails 1 and 3, omitting my e-mail 2:
    "I would explain that if there is no update available from Microsoft Update
    website, it means that the computer is up to date and do not need to update
    The issue can be cause by corrupted temporary update folder. We have
    installed KB929123 and KB941202. However, the system still reoffers these
    two update because the corrupted temporary update folder. After we reload
    the Update temporary folders, the update already installed will no longer

    I will be closing this case as resolved." [end of quote]

    I sent e-mails #4 and #5 after this that told him that AutoUpdate/MSUpdate
    reoffered KB929123 again, and then NOT again. See where I'm going? This
    doesn't to be a problem with an update not being properly installed. This
    seems to be a problem with AutoUpdate/MSUpdate themselves. If these were
    people, I'd say these Update programs have Alzheimer's disease.

    I didn't hear back from MSWSP. My conclusion would be that MSWSP's are
    required only to provide the minimum of response - i.e., respond only to the
    current state of affairs. Which means that if the update is not offered 2
    out of 3 times, (or 3 out of 5) then there is no problem despite the fact
    that other ignored dates seem to show that the problem is recurring.

    So, I guess the next time AutoUpdate/MSUpdate offers me updates, I'll just
    verify that the update isn't in my Add/Remove programs list. If it is, I'll
    just hide the update. KB929123 is still currently showing as a hidden
    Matty, Mar 10, 2008
  11. Matty wrote:
    Definitely a head-scratcher, that. In any event, your headers continue to
    tell us that OE is currently fully patched, so don't worry about it. <wink>
    PA Bear [MS MVP], Mar 11, 2008
  12. (interleaved comments)
    I doubt that you have done the analysis to justify that assertion.
    My guess would be that even if *all* the modules were installed properly once
    something regressed at least one. That's all you would need to make the
    update be offered again.

    Then you are taking a risk that the update is still only partially installed.

    Your choice.

    Robert Aldwinckle, Mar 11, 2008
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