KB928366 Security Update won't install after downloading

Discussion in 'Windows Update' started by althomas69, Jul 10, 2007.

  1. althomas69

    Daniel_L Guest

    No you're not missing anything. Microsoft is. The screwed up and know it.

    As I painfully learned today, this is a common problem. Free Microsoft
    security support has been swamped with phone calls at 866-727-2338.
    Fortunately they're being very nice about it and walk you through the steps
    to overcome the installation problems for the ,Net 1.1 and .Net 2.0 security
    updates issued July 10, 2007. The bizarre nature of this is that tech
    support told me that these updates work fine if you do not already have .net
    framework 1.1 or .net framework 2.0 installed -- heck, why would you update
    them if you don't have them already installed? Such is the joy of dealing
    with tech support overseas at 2 a.m. their time.

    Also you need to keep the 3 versions of .net framework on your computer
    (1.1, 2.0, and 3.0) -- they are not cumulative. Different applications
    require different versions of .net framework to function.

    I'll try to repeat their step by step instructions so you don't have to
    call. It worked fine on my Windows XP Pro, SP2 computer; it did not work on
    my wife' similar computer.

    Read through them first before you do anything -- especially the caution at
    the end.

    The steps from Microsoft Security Tech Support and from Aaron Stebner's
    Weblog at upnet.notlong.com -- Microsoft Tech Support actually took me there

    (1) Try to perform a standard uninstall of the .net framework for which you
    could not install the July 10 security update. Of course, you do this in the
    Control Panel's Add-Remove Programs.

    (2) If this fails to completely remove the .net framework you've targeted,
    then you'll want to download the tool from Stebner's Weblog -- this is the
    tool that Microsoft Tech Support uses and recommends. The file name is
    dotnetfx_cleanup_tool.zip . Unzip the file and run it. You will get to choose
    which versions (1.0, 1.1, 2.0) of .net framework you want to uninstall and
    clean up. While Mr. Stebner warns against simply uninstalling the .net
    frameworks, Microsoft Tech Support had me run this tool without first
    attempting the standard uninstall. On my computer this worked just fine.

    Stebner warns:
    There are a couple of very important caveats that you should read before
    using this tool to cleanup .NET Framework bits on your machine:
    1. You should try to perform a standard uninstall first. This tool is not
    designed as a replacement for uninstall, but rather as a last resort for
    cases where uninstall or repair did not succeed for unusual reasons.
    2. This cleanup tool will delete shared files and registry keys used by
    other versions of the .NET Framework. So if you use it, be prepared to repair
    or reinstall any other versions of the .NET Framework that are on your
    computer to get them to work correctly afterwards

    Download the tool completely uninstall .net frameworks 1.0, 1.1, and 2.0.

    (3) Reboot your computer after uninstalling/cleaning up the .net frameworks
    you want to remove. NOte that when you restart your computer, any application
    that is dependent on a .net framework version that you uninstalled will not
    work. Be patient -- they'll work once you've reinstalled the appropriate .net

    (4) Run Windows Update - custom. It should show all of the .net frameworks
    not currently installed on your computer. Now you have probably not worried
    about .net framework 3.0 since there was no security update for it. But there
    is a regular update for it. You will probably find these .net frameworks
    under "High Priority," but more likely under "Software, Optional." You can
    download ALL of the .net frameworks and updates that are visible to you here
    -- 1.1, 2.0, 3.0.

    (5) After they've installed, reboot your computer.

    (6) Now, the .net framework 1.1 that you just installed includes the latest
    security update (Microsoft made this change today, July 12, 2007). You should
    NOT try to install that update. So you should go back to Microsoft Update,
    choose custom, and if it shows the .net framework 1.1 security pack update
    tell Microsoft Update not to show it any more. Apparently Microsoft Update
    thinks you didn't install it because it was built into the 1.1 that you just

    (7) If you uninstalled .net framework 2.0, you should have been able to
    reinstall it via Microsoft update. If it did not show up in Microsoft update,
    you can track it down online via a search engine or at Microsoft.com and
    download it and install it manually.

    CAUTION. Frankly, you would be most prudent to clone your hard drive before
    running these updates -- just to give yourself some protection. On my wife's
    Windows XP Pro, SP2 computer, the .net framework 1.1 reinstall did not take
    and I could not install it because I started getting Runtime errors from the
    Microsoft Visual C++ RunTime Library. So I had to revert to a clone after
    copying all the data (the D partition) to the clone's D partition.
    Daniel_L, Jul 13, 2007
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  2. althomas69

    realcestmoi Guest

    look in the newsgroup for George's
    SOLUTION to the .net "failed to install" update
    realcestmoi, Jul 13, 2007
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  3. althomas69

    hammer ready Guest

    hammer ready, Jul 13, 2007
  4. althomas69

    realcestmoi Guest

    Yes the post above the one you typed;)

    realcestmoi, Jul 13, 2007
  5. althomas69

    cschuler Guest

    I have exactly the same issue as PB.

    cschuler, Jul 13, 2007
  6. althomas69

    Gadget Guest

    Thanks George - you are THE MAN

    Gadget, Jul 13, 2007
  7. althomas69

    BJ Guest

    BJ, Jul 13, 2007
  8. althomas69

    me Guest

    Im having the same problem :( grr
    me, Jul 14, 2007
  9. althomas69

    Tony P Guest

    I was having this problem on a Dell Inspiron. I killed off all non-essential processes, started the update, and then killed explorer.exe too.

    I don't know what was causing the update to abort, but here are some things that were running:

    kpf4ss.exe kpf4gui.exe (Sunbelt Personal Firewall)
    nvsvc32.exe (NVidia)
    EM_EXEC.exe (Logitech)
    appservices.exe (Iomega)
    acs.exe (Atheros)

    EggHeadCafe.com - .NET Developer Portal of Choice
    Tony P, Jul 14, 2007
  10. althomas69

    tempmail Guest

    I was having this problem on a Dell Inspiron. I killed off all non-
    essential processes, started the update, and then killed explorer.exe
    too. It then installed ok.

    I don't know what was causing the update to abort, but here are some
    things that were running:

    kpf4ss.exe kpf4gui.exe (Sunbelt Personal Firewall)
    nvsvc32.exe (NVidia)
    EM_EXEC.exe (Logitech)
    appservices.exe (Iomega)
    acs.exe (Atheros)
    tempmail, Jul 14, 2007
  11. althomas69

    Jim Guest

    I have two computers; a Sony Vaio Desk Top and Toshiba Laptop. Th Sony installed no problem; however,the Toshiba refuses to install either automatically or manually. I check with several anti-virus checkers, ran System Mechanic Pro, Registry Mechanic, etc.,tuned off the PC-cillon Firewall and it still won't install. This seems like more MicroSoft incompetence.

    EggHeadCafe.com - .NET Developer Portal of Choice
    Jim, Jul 14, 2007
  12. althomas69

    BBF Guest

    BBF, Jul 15, 2007
  13. althomas69

    NoTech213 Guest

    I am getting a laugh out of this - According to the microsoft update website;
    this has downloaded and installed successfully on my computer 8 times; when
    in fact it has never downloaded. Going direct to the manual site -
    essentially nothing happens. It simply won't install on either of my
    computers and I am not going to waste anymore time on it.
    NoTech213, Jul 15, 2007
  14. althomas69

    Serenity Guest

    Serenity, Jul 16, 2007
  15. althomas69

    Serenity Guest

    Has anyone received a reply in relation to their complaint about this failure
    to upload? There's obviously a long string of us that have the same problem
    but I don't seem to find any offered solutions.

    Serenity, Jul 16, 2007
  16. Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
    Add another...any way to fix this? Sorry i cannot be of help. I'm
    surprised i was able to find my way to the discussion board.


    ~^~healingeagle~^~, Jul 17, 2007
  17. althomas69

    Serenity Guest

    Carol, see below for Patrick Philippot's solution - it worked like a "hot
    dang" for us!

    "See thread titled "[SOLUTION] You cannot install KB928366 (.Net Framework
    1.1 security update)" for a fix.

    Serenity, Jul 17, 2007
  18. althomas69

    agenohb Guest

    Microsoft has released a piece of crap [KB928366] and further, rather than
    withdraw it, they (BILLY) sees fit just to let everyone continue with JUNK
    rather than just fix the dam thing. It becomes much more obvious here about,
    that so many Window users have had enough and are making the switch to MAC
    and other alternatives, I for sure will seek another OS. I have had 16 total
    download install failures with Error Code 0x66A which cannot be found on MS
    site search, nor will SO CALLED CUSTOMER SUPPORT respond to MS Site Inquiry
    about 10-12 times.
    agenohb, Jul 17, 2007
  19. althomas69

    Moochie Guest

    Same here -- XP SP2 -- when I try again & again to install (KB928366), it
    just says "failed" and gives no further info.

    First time time this has happened in nearly four years.

    Moochie, Jul 20, 2007
  20. althomas69

    Moochie Guest

    I tried this solution and it worked -- with one addition to step 2: extract
    the whole of dotnetfx.exe because on my PC, at least, the .cab file was
    required also.

    My thanks to "".

    Moochie, Jul 20, 2007
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