KB938127 appears to install fine, however XP still thinks it needs

Discussion in 'Windows Update' started by Randy, Oct 8, 2008.

  1. Randy

    Randy Guest

    I have a number of machines (XP Pro sp2 and XP Pro sp3 all running IE7) that
    are having problems with Security Update for IE 7 KB938127. I am able to
    install the update just fine, however, XP keeps thinking it needs to install
    that update. The update even appears in the Add Remove Programs list of

    Why doesn't XP seem to know or believe that this update truly is installed?
    and how can I resolve this problem?

    Thanks Randy
    Randy, Oct 8, 2008
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  2. Probably because it's not...

    Find the File Information for the update...


    Scroll to the versions which are appropriate for the OS your are updating...

    Then check your harddrive for which versions you actually have.
    In particular (for this example) make sure that the version of vgx.dll
    found in both the %ProgramFiles% directory and in the dllcache
    directory is the same and consistent with what the file information
    in that KB article tells you.

    Good luck

    Robert Aldwinckle
    Robert Aldwinckle, Oct 8, 2008
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  3. Randy

    Randy Guest

    Thanks Robert.

    With your help I was able to resolve the issue. I took a look at things and
    found the file in %ProgramFiles% was a bit odd. It had the right file size
    etc but it did not display a version number (just blank). I then copied the
    one from the dllcache directory (which on the surface looked the same, but it
    did display the correct version number) to %ProgramFiles% and all was well.

    Thanks again.

    Randy, Oct 8, 2008

  4. Good work! Thanks for the feedback.

    You are welcome. Happy to help.

    Robert Aldwinckle, Oct 9, 2008
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