KB951748 Problems

Discussion in 'Windows Update' started by Connie, Jul 9, 2008.

  1. Connie

    Connie Guest

    I installed Windows Updates KB951748 & KB890830 this afternoon. I have
    Windows XP SP2, IE 7.0, Firefox & Zone Alarm (free version). After doing a
    re-start I was unable to access the internet. I had to do a system restore
    to gain access.
    Please Microsoft come out with a fix for whatever the problem is with this
    critical update.
    Connie, Jul 9, 2008
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  2. PA Bear [MS MVP], Jul 9, 2008
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  3. Connie

    bline Guest

  4. Connie

    TaurArian Guest

    Robear "The message you are trying to access has been deleted. Please update
    your bookmarks. "
    Link not working.
    TaurArian [MVP] 2005-2009
    Update Services
    TaurArian, Jul 9, 2008
  5. PA Bear [MS MVP], Jul 9, 2008
  6. Connie, it is Security Update for Windows XP KB951748 that is causing the
    problem. I could connect to the Internet, but not download any web pages or
    mail from my server. I uninstalled that one only and here I am on the web
    Cord Recken, Dodge City, KS, Jul 9, 2008
  7. Connie

    TaurArian Guest

    TaurArian, Jul 9, 2008
  8. Hi Connie -

    It's due to a conflict with ZoneAlarm Firewall, which I suppose you have

    Easist ways to correct this -
    you can either:

    A - Remove KB951748 using Control Panel's add/remove program (and then


    B - Set Zone Alarm to "Medium" instead of "High".

    And then wait for the bug to be fixed by either MS or ZoneAlarm.

    There are "work arounds" but unless you're _really sure_ of what you're
    doing and know your way around PCs, registry settings, etc. , I'd go with A
    or B.

    Best wishes!
    Roger Overunder, Jul 9, 2008
  9. Connie

    Roachbeastie Guest


    I worked around the issue by first looking at my ZoneAlarm Firewall logs,
    noting all blocked outgoing connections under destination and taking note of
    the ports at the and of the ip address (those are the numbers at the after
    the colon Most critical for web surfing is port 80. There
    are many others that will impact other functions on the web, be it your email
    service, secured internet sites etc. So anything that does not work as it
    should is likely being blocked.

    Once you know them, go to the firewall tab, Internet Zone Security, click
    the custom radio button, next scroll down to Allow outgoing TCP ports, check
    it off and add the port numbers that you find in the logs seperated by a
    comma. Apply the changes and you should no longer have any problems.

    While setting the the trusted zone to medium security, unintalling Zone
    Alarm or other suggestions go, IMHO, they leave you too vunerable and I feel
    are risky options.

    Hope this helps!
    Roachbeastie, Jul 9, 2008
  10. Connie

    Hamish Guest


    What an annoying update..
    I ran a standard windows update on a corporate windows 2003 std edition
    server with sp2, and couldn't access the internet at all.
    There is no firewall software on the server at all, and the windows firewall
    service was off and set to disabled..
    I could ping public IP addresses such as my ISP DNS servers, but no internet
    browsing until this update was removed.
    I noticed when I removed it, the update changes something in the DNS api
    DLL, which it must put back.

    Probably a good idea to remove this update from being deployed MS, as it may
    affect users who have windows update set to automatic, and can't figure out
    why they can no longer use IE..
    Hamish, Oct 23, 2008
  11. Connie

    Janet Guest

    I have a similar problem, i can access internet, but not sihn into my
    freeserve email account or my excite email account. I have also looked for
    the KB51748 etc updates, i dont have them, but the undates that were
    installed when i started having the problem, are un removable, any ideas what
    i can do.
    Janet, Jan 4, 2009
  12. Connie

    Jasaam Guest

    The update KB951748 is sure a pain, I removed it from the Add and Remove
    Programs then restarted the computer and I was able to connect to the
    internet with the Internet Explorer again. However, when ever I shut down my
    computer the update install again and when I restart the process needs to be
    repeated. I even have my computer set to notify me when updates need to be
    installed rather than automatic. I'm yet to figure out how to permenantly
    delete this update or prevent it from comming back.
    Jasaam, Jan 16, 2009
  13. Update or uninstall your Personal Firewall application and use the
    one coming with Windows instead.

    Ottmar Freudenberger, Jan 17, 2009
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