Discussion in 'Windows Update' started by IT Lite, Jul 8, 2008.

  1. IT Lite

    IT Lite Guest

    I got notified of 3 updates by MS; KB951748, KB951978, and the MRT monthly.
    I faithfully downloaded and installed all 3. After reboot, I could not get
    back onto the Web. Since KB951748, KB951978 are both IE security updates, I
    uninstalled them both, re-booted and was graciously let back on the Web. Of
    course MS wanted me to intall them, so sent another gold shield to let me
    know. Instead of re-installing both, I first re-installed KB951978,
    re-booted, and still got back on the Web, but when I re-installed KB951748,
    again, neither my FireFox 3 or IE 7 could browse, so uninstalled KB951748.

    Do anyone think MS will fix that "fix" to actually allow use of IE? Or what
    settings must I fiddle with to make my sytems work with the KB951748?

    The same thing happened identically on 2 XP Pro SP3 systems, and I followed
    the same install - uninstall procedure of the security updates. They both
    work withOUT the KB951748 uninstalled.

    IT Lite, Jul 8, 2008
    1. Advertisements

  2. IT Lite

    Macc_eye Guest

    Hi IT Lite

    Same problem here. Are you running Zone Alarm. If so turn it off and you can
    access the internet with all updates installed.

    in the meantime we await microsoft to fix the problem.

    Tony (Macc_Eye)
    Macc_eye, Jul 8, 2008
    1. Advertisements

  3. IT Lite

    Macc_eye Guest

    Hi IT Lite again

    Thanks. I also have just uninstalled KB951748 following your advice and
    everything is back to normal. I do have the warning shield to warn me not to
    download this update again.
    Shame I reinstalled Zone Alarm as I now have to reset all my programs for

    A few weeks back I got caught with the windows defender rogue update. What
    has happened to Microsoft QC and their testing of updates.
    How does the average user recover from this one if they lose internet
    access? How do they download the fix when MS find one?
    I wonder if MS appreciate the severity of the problem they have created.
    Thank goodness this forum exists so a thankyou to MS for setting this up.

    time for a malt whisky methinks to calm the nerves.

    many thanks
    Tony aka Macc_Eye
    DON'T PANIC !!
    Macc_eye, Jul 8, 2008
  4. Because if you use the native built in firewall there's no issues.

    Every month I can point to tons of issues when third party firewall
    programs are used.

    Maybe they just don't have consumer grade testers and focus on the core
    native stuff of the OS.

    The average user really should not use Zone Alarm.
    Susan Bradley, Jul 8, 2008
  5. IT Lite

    Macc_eye Guest


    Good point re Zone Alarm. However not everyone with the internet access
    problem has mentioned they have zone alarm so the link is not proven yet.
    I would also add that many computer users who buy the odd computer magazine
    may not be technically advanced but will install the free zone alarm that
    comes on the disc because the mags state how much better than the windows
    firewall it is. It is this category of users that could well be dumped in
    no-mans land.
    I only chanced upon this forum when defender update let me down a few weeks
    back and that is definitely a native windows program. Who else will think to
    look here and how many will know this forum exists

    Lets see what happens with Microsoft and Zone Labs. Who will issue a patch

    Tony aka Macc_Eye
    (Don't Panic its only a computer.)
    Macc_eye, Jul 8, 2008
  6. IT Lite

    IT Lite Guest


    I would much rather keep the update uninstalled than kill my Zone Alarm; I
    am on an adsl hot whenever booted up. My ZA is also my anti-virus and
    spyware killer.
    IT Lite, Jul 8, 2008
  7. IT Lite

    Jerry Guest

    Don't agree- the average user is better off using Zone Alarm then any other
    firewall available.

    Your opinion is no better than anyone else's; including mine.
    Jerry, Jul 8, 2008
  8. IT Lite

    IT Lite Guest

    Hi Susan,

    When the new AV apps are updated daily or more, I would not trust the MS
    firewall. Even with a firewall on my dsl modem [hardware firewall],
    Zonealarm Suite, and keeping an eye on program activity, etc., one of my XP
    Pro systems got bit by the Worm.Win32.Huhk.c, which infects explorer.exe.
    Even after updating from Sp2 to Sp 3, which changes the actual explorer.exe
    file, it is still infected. ZA quarantines it, but has no way of removing it
    from the system.

    I do shut down ZA during certain installation processes for MAJOR apps where
    I trust the provider of the app. I am surprised MS does not test updates
    with common 3rd party security programs. My ZA is more friendly to set and
    monitor firewall security, in my experience. Very rarely does ZA cause
    system or connectivity problems for me.
    IT Lite, Jul 8, 2008
  9. IT Lite

    IT Lite Guest

    Hi Macc_eye, again,
    My ZA version allows to put the security in the learning mode for 20 days,
    which reduces the security warnings. After 20 days it wants to go into max
    security, but if you get too many warnings for your appetite, you can put it
    back into the learning mode.
    IT Lite, Jul 9, 2008
  10. IT Lite

    Jack Mac Guest

    The firewall built in Widows XP is a poor excuse for a firewall. It only
    works in one direction.
    I understand the Vista firewall is much better.
    Jack Mac
    Jack Mac, Jul 9, 2008
  11. IT Lite

    p Guest

    SP 3 changes the XP firewall to monitor in and out.

    p, Jul 9, 2008
  12. IT Lite

    Kenzeitak Guest


    After updating from XP patch KB951748 ZoneAlarm can no longer interpret the
    difference between programs trying to access the internet.
    This causes all DNS packets to be blocked.

    The only solution is to lower Internet Zone Security to Medium in the
    Firewall options tab or disabling the Firewall.

    Uninstall KB951748, do a system restore to 2008-07-07 or wait for another
    update from Microsoft or Zone Labs ZoneAlarm.

    Kind Regards Ken
    Kenzeitak, Jul 9, 2008
  13. IT Lite

    Maurice Guest

    This update was a critical update and so before people blast at Microsoft
    they should look at the reasons behind the fix.

    The quick answer is to install Comodo 3 instead of ZoneAlarm.
    Maurice, Jul 9, 2008
  14. I think you have your work cut out for you convincing most Win users on
    that. Susan. :)

    In another thread here I see at least one user who doesn't use ZoneAlarm,
    but had the same non-connect issue after the KB951748 update. I wouldn't be
    surprised if this fix has to fixed and re-offered for download.
    Roger Overunder, Jul 9, 2008
  15. MowGreen [MVP], Jul 9, 2008
  16. IT Lite

    Felix Guest

    Hi, I had the same problems like you all, n' one more :) My Java Applet was
    unable to upload files to the net. Just after uninstalling that bloody
    update, everything has returned to, like it was before :)

    Just one question, I had updated my comp at 16:00 GMT, and as we can all
    see, the issue has started early this morning. Do Mr. Getes n' his
    programmers army, needs a week or a month for response to an issue like that?
    I'm sure that hundreds of thousands people has formatted their comps today,
    some of them are keeping doing that right now to, I'm sure of that :)
    Heh' god bless Google......
    CU around :)
    Felix, Jul 9, 2008
  17. IT Lite

    Rick Guest

    that is nonsense. Remove the KB951748 file and contact MS. They are
    the problem not ZoneLabs.


    Fargo, ND
    N 46°53'251"
    W 096°48'279"

    Remember the USS Liberty
    Rick, Jul 9, 2008
  18. IT Lite

    Rick Guest

    BS MS is the problem. They can not build a flawless OS and they can not
    create updates that do not foul up some computers. Remove KB951748.


    Fargo, ND
    N 46°53'251"
    W 096°48'279"

    Remember the USS Liberty
    Rick, Jul 9, 2008
  19. IT Lite

    Rick Guest



    Fargo, ND
    N 46°53'251"
    W 096°48'279"

    Remember the USS Liberty
    Rick, Jul 9, 2008
  20. IT Lite

    p Guest

    Not too bright a move to remove the security update. Remove Zone Alarm
    and either use the XP firewall, Comodo or Outpost.

    p, Jul 9, 2008
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.