KB956572 installed ok & keeps promting to install

Discussion in 'Windows Update' started by Bandit, Apr 17, 2009.

  1. Bandit

    Bandit Guest

    whats the deal with this new update? KB956572 using XP pro Sp3 & home on
    other pc & this updates installs ok & prompts me to install again & again.
    what ths fix for this, i had to disable automatic updates for the time
    Plz help this is annoying

    Bandit, Apr 17, 2009
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  2. Hello Bandit,

    Start a free Windows Update support incident request:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB956572).

    Support for Windows Update:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Let us know what hªppens.

    Ǝиçεl, Apr 17, 2009
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  3. Bandit

    Bandit Guest

    thanks i did it they will notify by email didnt see # there just email

    Bandit, Apr 17, 2009
  4. Bandit

    Bandit Guest

    OK i got fix this what tech told me to do & worked:

    net stop WuAuServ (if say already stopped its ok)
    ren C:\windows\SoftwareDistribution SDold
    net start WuAuServ

    do that & reboot pc should stop the prompt to install again
    Bandit, Apr 17, 2009
  5. Bandit

    Bandit Guest

    make sure you click start run thenb type CMD you see a cmd window then type
    in cmd window ...

    net stop WuAuServ
    ren C:\windows\SoftwareDistribution SDold
    net start WuAuServ

    u can delete the SDold in windows folder if works for you
    Bandit, Apr 17, 2009
  6. PA Bear [MS MVP], Apr 17, 2009
  7. Bandit

    Bandit Guest


    its back support didnt work.. what the deal with this?, i ran it & came back
    & turned auto updates off again.
    Bandit, Apr 17, 2009
  8. Bandit

    Bandit Guest

    Ok i remotly connected remotly with pc safety, only fix is to hide the
    update apparenty there is a bug in this update according to them. i assume
    there be new update to fix this one. they reported it to the develepers so
    all reading this hide the update then it wont appear.
    this was a pain but now i dont get prompt to install it now
    Bandit, Apr 18, 2009
  9. I thought so.

    Go back to Windows Update website and click on the "Show Update History"
    link. Update History should show repeated failures for KB956572 along with
    one or more error codes (hopefully). What error code(s) is/are shown?

    Alternately, reopen your Support Incident (maybe call this time?) and tell
    the tech what happened after you'd followed their instructions.
    PA Bear [MS MVP], Apr 18, 2009
  10. If "Security Update for Windows XP (KB956572)" is listed in Add/Remove
    Programs, don't worry about it: Hiding it was what you needed to do.

    If it's not listed, open a new Support Incident.
    PA Bear [MS MVP], Apr 18, 2009
  11. Bandit

    Bandit Guest

    yes the update did install fine he remotly checked it just had to hide the
    update. its in my add./remove also so its fine. hopefulle microsoft will
    have a patch later to fix it
    Bandit, Apr 18, 2009
  12. Bandit

    Bandit Guest

    Ok all another tech told me also you can do this & it worked finally & you
    can restore hidden update & wont show in microsoft update or auto update

    Step 1: Rename the ntkrnlpa.exe and ntoskrnl.exe files

    1. Close all open windows.

    2. Open "My Computer".

    3. Navigate to C:\WINDOWS\system32.

    Note: I assume the system is installed on the C: drive. If it is installed
    on another drive, please modify the above location accordingly.

    4. Find the ntkrnlpa.exe and ntoskrnl.exe files and right-click, and select
    "Rename". Change the names to "ntkrnlpa.old" and "ntoskrnl.old". Make sure
    you press "Enter" after typing in the new names so the changes are executed.

    Step 2: Download the update from the following link


    1. Please visit the following link to download the KB956572 installation

    Security Update for Windows XP (KB956572)


    2. Save it to the Hard Disk C (C:\).

    3. Click "Start" and click "Run".

    4. In the Open box, copy in "C:\WindowsXP-KB956572-x86-ENU.exe
    /overwriteoem" (without quotation marks) and press "Enter".

    Note: There is a space between "C:\WindowsXP-KB956572-x86-ENU.exe" and

    After this, please restart the machine and try to visit the Windows Update
    site again to check if the Update KB956572 is still listed.
    Bandit, Apr 18, 2009
  13. KB056572 is a kernel update and ever since these are released for
    Windows XP, MS doesn't get those to install correctly as soon as it's an
    OEM system (with OEM drivers installed) on which these kind of updates
    should be installed on.

    To get these updates fpr Windows XP installed properly on these systems,
    you'll need to download the update from DownloadCenter:
    *save* the file into a folder and execute the EXE with the parameter "/o"
    (like "/overwriteoem") afterwards.

    Let's assume you've downloaded the english version of KB956572 into a
    folder "Downloads" which is located on your C: drive. Then enter the
    following *including* all blanks and quote signs into "Run" in the Start
    menu and hit [Enter] or click on OK afterwards:

    "C:\Downloads\WindowsXP-KB956572-x86-ENU.exe" /o

    After rebooting Windows, the update shouldn't be reoffered by WU/AU once

    Ottmar Freudenberger, Apr 20, 2009
  14. Bandit

    Olli S. Guest

    I´ve got Windows XP SP3 Finnish Version, and this solution for
    Windows-XP-KB956572-x86-FIN.exe worked perfectly for me. Now I don´t need to
    hide this particular update in Windows Automatic Update Services anymore.
    Thanks for a simple and elegant fix, Ottmar!

    Olli S., Apr 20, 2009
  15. Bandit

    sami.nykanen Guest

    Thank you. It helped.
    sami.nykanen, Apr 24, 2009
  16. Bandit

    11frank17 Guest

    11frank17, May 14, 2009
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