KB956802 and KB958215 fail to install

Discussion in 'Windows Update' started by powerman49, Dec 12, 2008.

  1. powerman49

    powerman49 Guest

    Using WinXP SP3. Automatic update express install failed twice, Microsoft
    update site download failed. No error codes noted.

    Any suggestions?
     
    powerman49, Dec 12, 2008
    #1
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  2. powerman49

    powerman49 Guest

    That should read: Microsoft update site downloads failed to install.
     
    powerman49, Dec 12, 2008
    #2
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  3. CrystalBall© sez...

    Updates are not installed successfully from Windows Update, from Microsoft
    Update, or by using Automatic Updates after you perform a new Windows XP
    installation or you repair a Windows XP installation
    http://support.microsoft.com/kb/943144

    Otherwise, keep reading...

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/kb/906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/ph/6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

    3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    associated with the download/install.

    How to read the WindowsUpdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
    and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    link in left pane > Solve problems on your own.

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport
     
    PA Bear [MS MVP], Dec 12, 2008
    #3
  4. powerman49

    powerman49 Guest

    The error code on both downloads was: 0X80070005.
     
    powerman49, Dec 13, 2008
    #4
  5. powerman49

    powerman49 Guest

    My Windowsupdate.log showed the following:
    2008-12-12 16:12:23:968 4860 115c Setup *********** Setup: Checking whether
    self-update is required ***********
    2008-12-12 16:12:23:968 4860 115c Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
    = 7.2.6001.788
    2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
    = 7.2.6001.788
    2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
    C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
    version = 7.2.6001.788
    2008-12-12 16:12:23:984 4860 115c Setup * IsUpdateRequired = No

    The 2 KB downloads no longer show as being needed. I did not do anything to
    cause this. Oh, well.
     
    powerman49, Dec 13, 2008
    #5
  6. powerman49

    Dandovr Guest

    I had a similar issue that Bear was able to resolve below.

    McAfee Security Center was blocking KB958215 from completing the update. I
    worked around this by temporarily disabling McAfee's Virus Scan, Spyware
    Guard and File Guard in McAfee's configuration settings (I kept the firewall
    up, though). The update then went through. I'm not sure if it's related to
    your problem, but it might be worth a shot?

    Good luck.
     
    Dandovr, Dec 13, 2008
    #6
  7. powerman49

    TaurArian Guest

    0x80070005 = Access Denied

    One of the most common causes of this error code is the Anti Virus and Anti
    Spyware software programs running on the computer.

    You can try turning them off and then try the updates again. Keep the
    firewall on though.

    Virus scanning recommendations for computers that are running Windows Server
    2003, Windows 2000, or Windows XP
    http://support.microsoft.com/kb/822158

    How to reset security settings back to the defaults
    http://support.microsoft.com/kb/313222




    --

    TaurArian [MVP] 2005-2009 - Update Services
    http://taurarian.mvps.org
    ======================================
    How to ask a question: http://support.microsoft.com/kb/555375
    Disclaimer: The information has been posted "as is" with no warranties or
    guarantees and doesn't give any rights.
    Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
     
    TaurArian, Dec 13, 2008
    #7
  8. powerman49

    WofB_Buzzard Guest

    Yep that worked for me. Thanks Dandovr.

     
    WofB_Buzzard, Dec 13, 2008
    #8
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