KB960714 leads to BlueScreen during Vista 64 startup

Discussion in 'Internet Explorer' started by Olivier, Dec 22, 2008.

  1. Olivier

    Olivier Guest


    After applying the update KB960714 my Vista crash with a BlueScreen during
    The issue is fixed on the next reboot when the KB960714 is removed.
    I have run memtest86+ for 11 pass and no errors was found

    Does anyone also encounters this issue ?

    Some technical info about the machine and the crash :
    Dell Latiture E6500
    CPU : Intel Core 2 Duo P9500 2.5GHz
    RAM : 4G
    System version : 6.0.6001.

    BCCode: a
    BCP1: 0000000000000880
    BCP2: 000000000000000C
    BCP3: 0000000000000001
    BCP4: FFFFF8000203F989
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 256_1
    Olivier, Dec 22, 2008
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  2. [Crossposted to Windows Update & 64bit General newsgroups]

    Start a free Windows Update support incident request:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB960714).

    Support for Windows Update:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Dec 22, 2008
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  3. Olivier

    Olivier Guest

    Thank you, I have submitted a support request.

    Olivier, Dec 23, 2008
  4. Olivier

    Olivier Guest

    My problem was due to damaged system file.

    If you encounter a similar issue perform the following test :
    Launch the following program in a command line to check the integrity of
    system file :
    "sfc /scannow"

    If it report any error perform a Vista installation on your existing system
    using this procedure, it will repair Vista with the original file without
    modifying your documents and other programs :
    - Start your OS normally
    - Close all running programm
    - Insert your Vista DVD
    - Launch setup.exe
    - Select Install
    - Select "do not obtain windows update" (it will be performed later)
    - If requested, enter your windows serial number / key
    - Select Update and follow the instructions

    The whole process took approximately 4hours on my system.
    After this procedure "sfc /scannow" did not report any error, and applying
    all the Windows update (including the KB960714) did not lead to a crash.
    Olivier, Jan 7, 2009
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