KB960715 will not load

Discussion in 'Windows Update' started by Don, Feb 12, 2009.

  1. Don

    Don Guest

    My error log looks like this (over and over and over)

    0.890:
    ================================================================================
    0.890: 2009/02/12 13:55:58.782 (local)
    0.890: c:\880ce981f448297ead\update\update.exe (version 6.3.13.0)
    0.890: Hotfix started with following command line:
    0.890: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    1.187: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
    error 0x2
    1.187: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
    error 0x2
    1.187: DoInstallation: CleanPFR failed: 0x2
    1.187: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    1.187: SetProductTypes: InfProductBuildType=BuildType.IP
    1.187: SetAltOsLoaderPath: No section uses DirId 65701; done.
    1.218: DoInstallation: FetchSourceURL for
    c:\880ce981f448297ead\update\update_SP3GDR.inf failed
    1.218: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    0xe0000102
    1.218: LoadFileQueues: QueueMigrationStageFiles failed: 0x00000003
    1.218: InventoryThread: LoadFileQueues failed with error: 0x3
    1.218: Inventory complete: ReturnStatus=3, 0 ticks
    5.546: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB960715$
    5.546: Num Ticks for invent : 4328
    5.593: The system cannot find the path specified.
    11.796: Message displayed to the user: The system cannot find the path
    specified.
    11.796: User Input: OK
    11.796: KB960715 installation did not complete.
    12.421: Message displayed to the user: KB960715 installation did not complete.
    12.421: User Input: OK
    12.421: Update.exe extended error code = 0x3
    12.421: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.


    Anyone have any input as to where I start?

    Thanks in advance - Don
     
    Don, Feb 12, 2009
    #1
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  2. Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
    posting to this newsgroup.

    Do any other updates install?

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB960715).

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Feb 12, 2009
    #2
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