KB969685 - Security Update for Microsoft Office Excel Viewer 2003

Discussion in 'Windows Update' started by B Wilderd, Jun 11, 2009.

  1. B Wilderd

    B Wilderd Guest

    I have Excel Viewer 2003 installed which is detected by Microsoft Update,
    however the recent security update fails to install either using Micosoft
    Update, or Office Update or downloading and run the executable file.

    Does anyone have any solution?
    B Wilderd, Jun 11, 2009
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  2. PA Bear [MS MVP], Jun 11, 2009
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  3. B Wilderd

    MowGreen Guest

    *If* the installation file was deleted then you're going to have to
    uninstall Excel Viewer 2003, download it once more and *save* it,
    install it, and then wait for automatic updates to offer up the
    subsequent updates.
    Make sure you save xlviewer.exe to a place where it will not be deleted.
    Alternatively, you can download, *save*, and install the latest release
    of Excel Viewer:
    And then wait for any subsequent updates for it.

    *-343-* FDNY
    Never Forgotten
    MowGreen, Jun 11, 2009
  4. B Wilderd

    B Wilderd Guest

    The installation failure error message I get only after trying to update from
    a downloaded executable is that the expected version of the product was not
    found on (my) system. So I uninstalled xlviewer.exe then reinstalled it but
    get the same error message when trying to update it with the executable file
    of the KB969685 security update.
    B Wilderd, Jun 11, 2009
  5. B Wilderd

    B Wilderd Guest

    Thanks. Since KB969685 does not update xlviewer.exe which it should, I
    removed xlviewer.exe and installed excelviewer.exe then ran Microsoft Update
    which updated ExcelViewer.exe with KB969686 and Excel Viewer 2007 SP2.
    Everything seems okay now. Regards B Wilderd but Happy too!
    B Wilderd, Jun 11, 2009
  6. B Wilderd

    MowGreen Guest

    Ain't this fun ? Color me bewhiskered and bewildered, too !
    I use to be able to find the installation logs for Excel Viewer updates
    but the Office PG decided to hide them better. So, I gave up trying to
    find them. <w>

    *-343-* FDNY
    Never Forgotten
    MowGreen, Jun 11, 2009
  7. Are you using Secunia PSI?

    If the update was not offered by Automatic Updates/Windows Update, chances
    are that you didn't have the required software (of software version)

    Judging from your other posts, it sounds like installing & updating Excel
    Viewer 2007 SP2 made everything right.
    PA Bear [MS MVP], Jun 12, 2009
  8. You omitted all information about the (error) messages and return
    codes given.
    That's COMPLETE nonsense!
    Neither XLVIEWER.EXE nor the "real" installation files (XLVIEW.MSI,
    present to install an update for Excel Viewer!

    XLVIEWER.EXE is a self-extracting self-installing IExpress "package".
    Once executed it unpacks its contents (see above) to a subdirectory
    created in "%TEMP%", starts "%TEMP%\...\SETUP.EXE" and removes this
    subdirectory afterwards. There is no trace left from XLVIEWER.EXE in
    any registry entry relevant to Office, MSI or WU/MU/AU.


    * Since the IExpress extraction does not create the proper directory
    structure (see XLVIEW.XML) the installation files are NOT written
    to \MSOCache\ although the "Office Source Engine" gets installed.
    Stefan Kanthak, Jun 13, 2009
  9. I too am having problems with this download and my computer has been trying
    to download for a month now. I need very simple instructions on how to
    eithere delete this down load or get it to install as I am NOT computer savy.
    the erro code I get is 0x57A I appreciate any help/simpe instructions anyone
    can give me. I do not have the CD to reinstall as it came pre installed on my
    comuter and I can not find the key numbers either
    frustrated beyond belief, Jul 17, 2009

  10. Are you sure about that? Where do you see it? If it's in a log
    give us some context from messages before that code is given.
    If you are sure of that code, you could use its decimal equivalent
    as a second search term and if found report its context too.

    <cmd_output OS="XPsp3">
    E:\>set /a c = 0x57A
    E:\>net helpmsg %c%

    Invalid cursor handle.

    FWIW I'm dubious about your code... ; )


    (BING search for
    "invalid cursor handle" site:microsoft.com

    As part of its user interface, an application has tried to operate on
    a mouse cursor without specifying which one.

    I guess we should also ask if you use more than one pointer device
    at time... ; }


    Robert Aldwinckle
    Robert Aldwinckle, Jul 18, 2009
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