KB970012, KB971933, KB972691 Won't Install

Discussion in 'Windows Update' started by Keith, Aug 18, 2009.

  1. Keith

    Keith Guest

    Hi,
    These updates are all Outlook 2007 Junk Mail Filter updates and they all
    fail when I try to install them. All my othe updates seem to install
    correctly. I am running OneCare, if that matters, and I have tried turning
    it off before installs and leaving it on. Same effect. I am getting errors
    stating WindowsUpdate_80070641 and WindowsUpdate_dt000
    Can anyone help?
    Thanks
    Keith
     
    Keith, Aug 18, 2009
    #1
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  2. Keith

    TaurArian Guest

    Keith wrote:
    :: Hi,
    :: These updates are all Outlook 2007 Junk Mail Filter updates and they
    :: all fail when I try to install them. All my othe updates seem to
    :: install correctly. I am running OneCare, if that matters, and I
    :: have tried turning it off before installs and leaving it on. Same
    :: effect. I am getting errors stating WindowsUpdate_80070641 and
    :: WindowsUpdate_dt000
    :: Can anyone help?
    :: Thanks
    :: Keith



    0x80070641
    ERROR_INSTALL_SERVICE_FAILURE - The Windows Installer Service could not be
    accessed. This can occur if the Windows Installer is not correctly
    installed.

    If you can successfully install applications that rely on the Windows
    Installer then the service itself is most likely functional, and was simply
    in use at the time of the update. Thus, you will want to make sure that the
    Windows Installer service is not in use prior to attempting updates.

    If the issue persists after you've confirmed no installations are taking
    place proceed with the troubleshooting below.

    How-to stop the Windows Installer service.

    If you are sure no installations or configurations, which rely on the
    Windows Installer, prior to updating you can try manually stopping the
    Windows Installer service, and then attempting Windows Update. If the error
    code persists after that the issue may be related to a corrupt or otherwise
    damaged Windows Installer.


    Stop the Windows Installer service and then use Windows Update.

    1. Click Start, click All Programs, click Accessories, right-click
    Command Prompt, and select Run as Administrator.

    2. At the Command Prompt window type the following, and press Enter:

    3. net stop msiserver

    Note: This will effectively stop the Windows Installer service. This service
    will load-on-demand so manually stopping it does not adversely affect the
    computer.

    4. Launch Windows Update, and then attempt to install the previously
    failed updates.
    --

    TaurArian [MVP] 2005-2010 - Update Services
    http://taurarian.mvps.org
    ======================================
    Disclaimer: The information has been posted "as is" with no warranties
    or guarantees and doesn't give any rights.
     
    TaurArian, Aug 18, 2009
    #2
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  3. Keith

    Rick Fisch Guest

    Hi TaurArian - I am having the same issue - Although and unfortunatley, the
    suggested solution did not take care of it. Not sure why it is failing to
    install Is there another solution for this problem? I have to tell you too..
    This problem for me did not start happening until after I installed Vista SP2
    - wonder if that has something to do with it?

    Thanks in advance
     
    Rick Fisch, Sep 29, 2009
    #3
  4. To avoid confusion, please begin a new thread about your specific problems.
    State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
    in your first post. Thanks.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002
    www.banthecheck.com


    <snip>
     
    PA Bear [MS MVP], Sep 29, 2009
    #4
  5. Keith

    Rick Fisch Guest

    Hello - I reposted as you suggested and have not heard back. Typically how
    long does a post take to respond to?
     
    Rick Fisch, Oct 3, 2009
    #5

  6. PA Bear has been waiting for your reply since

    Date: Wed, 30 Sep 2009 14:59:36 -0400

    Is the web interface not showing you that?...

    9/30/2009 12:15 PM PST
    http://www.microsoft.com/communitie...c5b550-13b3-440d-a25e-1a765bcad428&sloc=en-us

    (Alt-7 search of the web interface's archive of this newsgroup for
    fisch
    )


    FYI

    Robert Aldwinckle
     
    Robert Aldwinckle, Oct 4, 2009
    #6
  7. Keith

    Rick Fisch Guest

    No I have not see this - I will reply to the question. Thanks
     
    Rick Fisch, Oct 4, 2009
    #7
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