KB970012, KB971933, KB972691 Won't Install

Discussion in 'Windows Update' started by Rick Fisch, Sep 29, 2009.

  1. Rick Fisch

    Rick Fisch Guest

    Althought his is a same issue as another post and to avoid confussion I am
    creating a new one.

    I am running Vista Enteprise and IE 8 with SP2. Ever since installing SP2 I
    have not been able to install the latest junk email filter. This happened to
    me once before, when SP2 first had come out but I deinstalled sP2 and have
    not had the issue until reinstalling it again.

    I have tried the the knowledge base solution regarding stopping the
    installation service and installing the update but that did not work for me.
    Has anyone else ever run into this issue before and if so how is it resolved?

    Thanks in advance
     
    Rick Fisch, Sep 29, 2009
    #1
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  2. Rick Fisch

    Michael Guest

    You created a new thread with exactly the same subject text as the original.
    Don't expect help because your post will get lost or someone will think it's
    another reply to the original. New to Usenet, are you?
     
    Michael, Sep 29, 2009
    #2
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  3. [Crosspost to Office Update newsgroup]

    You've included KB970012, KB971933, & KB972691 (OL 2007 Junk E-mail Filter
    updates for Jun-09, Jul-09, and Aug-09) in your subject. Are we to
    understand that you, too, haven't been able to install any of them?
    Are you referring to Vista SP2 or Office 2007 SP2 above?

    Have you tried installing KB972691 manually after (1) downloading the
    installer from
    http://www.microsoft.com/downloads/details.aspx?FamilyID=2b832213-f733-4e90-85ea-a086c671f891
    and (2) inserting your Office 2007 CD into the appropriate drive-bay?
     
    PA Bear [MS MVP], Sep 30, 2009
    #3
  4. Rick Fisch

    Rick Fisch Guest

    That is correct. Any new junk email filter has not been updated. The last one
    was I believe April.

     
    Rick Fisch, Oct 4, 2009
    #4
  5. Rick Fisch

    Rick Fisch Guest

     
    Rick Fisch, Oct 4, 2009
    #5
  6. Repost:
     
    PA Bear [MS MVP], Oct 5, 2009
    #6
  7. Rick Fisch

    Rick Fisch Guest

    When I ran the update file by itself it says that is already installed

     
    Rick Fisch, Oct 6, 2009
    #7
  8. See my previous reply.

     
    PA Bear [MS MVP], Oct 6, 2009
    #8
  9. Rick Fisch

    Rick Fisch Guest

    Sorry this thread is hard to follow - Yes after installing Vista SP2 and not
    Office SP2

     
    Rick Fisch, Oct 6, 2009
    #9
  10. Is Office 2007 SP2 installed?


     
    PA Bear [MS MVP], Oct 6, 2009
    #10
  11. Rick Fisch

    Rick Fisch Guest

    Yes Office 2007 SP2 is installed as well


     
    Rick Fisch, Oct 6, 2009
    #11
  12. Rick Fisch

    Peter Foldes Guest

    Rick

    See if the following will help

    1st Rename Office subkeys

    Note: Removing the following registry keys may reset customized user
    settings for your Microsoft Office programs.

    1. Close all the applications.
    2. Click on Start->Run, type in REGEDIT and click on OK.
    3. Locate and select the following registry subkeys:

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
    HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0

    4. Right click on 12.0 and rename them to Old12.
    5. Close the Registry Editor.

    2nd. Detect and Repair Office 2007
    1. On the Windows taskbar, click Start, point to and click Control Panel.
    2. Double-click Add/Remove Programs.
    3. Click Change/Remove Programs on the left pane.
    4. Highlight Microsoft Office Professional Edition 2007 on the right pane
    and click Change.
    5. Insert the correct version of CD when it requires.
    6. Select “Reinstall and Repair†and click Next.
    7. Select “Detect and Repair errors in my Office installationâ€.
    8. Click Install and wait the process to end.

    3rd. Install the Updates



    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

     
    Peter Foldes, Oct 7, 2009
    #12
  13. (1) Assuming Windows Update/Automatic Updates does NOT offer KB973514 (which
    supersedes KB970012, KB971933, & KB972691) and/or (2) "Update for Microsoft
    Office Outlook 2007 Junk Email Filter (KB973514)" is listed under Install
    Updates, (3) just "hide" KB970012, KB971933, & KB972691 and be done with it.

    How to hide updates in Vista: Click View available updates | Right-click on
    the update you wish to hide | Click Hide Update | Confirm the UAC (User
    Account Control), if appropriate.

    To restore/unhide updates in Vista: Start | Control Panel | System And
    Maintenance (If you are using Classic View, skip this step) | Windows Update
    | Restore Hidden Updates | Find and select the update you wish to install |
    Restore. You can now reselect it and install through the normal process.
    --
    ~PA Bear
    www.banthecheck.com


     
    PA Bear [MS MVP], Oct 7, 2009
    #13
  14. Rick Fisch

    Rick Fisch Guest

    Well hiding the update took care of the issue - Lets hope that when the next
    junk email deinitions are updated I can accept them with out issue

    Thanks for the information

     
    Rick Fisch, Oct 7, 2009
    #14
  15. And KB973514 had been installed, right?

     
    PA Bear [MS MVP], Oct 7, 2009
    #15
  16. Rick Fisch

    Rick Fisch Guest

    Well when I tried installing the stand alone file as you suggested it said
    that it was. Is there a way to verify that it was?

     
    Rick Fisch, Oct 7, 2009
    #16
  17. As suggested in my earlier reply, "Update for Microsoft Office Outlook 2007
    Junk Email Filter (KB973514)" should be listed in Installed Updates or
    Control Panel | Windows Update | View update history.


     
    PA Bear [MS MVP], Oct 8, 2009
    #17
  18. Rick Fisch

    Rick Fisch Guest

    No KB973514 does not show as being installed in the Windows update history

     
    Rick Fisch, Oct 8, 2009
    #18
  19. Nevertheless, we must assume it has been installed.

    Don't worry: Chance are that a new Junk Email Filter update will be released
     
    PA Bear [MS MVP], Oct 8, 2009
    #19
  20. Rick Fisch

    Rick Fisch Guest

    Oh joy I can hardly wait. but by that time I will have udated to Windows 7.

     
    Rick Fisch, Oct 8, 2009
    #20
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