KB971644 for Windows Vista doesn't install

Discussion in 'Windows Update' started by Hoane, Nov 22, 2009.

  1. Hoane

    Hoane Guest

    Hi,

    The Platform Update for Windows Vista (KB971644) fails on my PC since
    November 18. As a concequence my PC hangs most of the time when shutting
    down (installing 1 of 1 updates...). When trying to install through Windows
    Update I get Code 80070020 (Windows Update encountered an unknown error). I
    tried installing the update in Safe Mode, but somehow I cannot start Windows
    Update in Safe Mode (nothing happens?). I also tried updating with Panda
    AVPro switched off: no luck. Any other suggestions? Need help!

    My Windows edition is 32-bit Windows Vista Home Premium with SP2.
    Processor is Intel Core2 Quad CPU Q8200 @2.33 GHz, 4 GB RAM.

    Hoane
     
    Hoane, Nov 22, 2009
    #1
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  2. Hello Hoane,

    0x80070020 -2147024864 STIERR_SHARING_VIOLATION The process cannot access
    the file because it is being used by another process


    Other folks may have additional ideas for you; hope this helps a bit, take
    a look at this

    You receive a "0x80070020 The process cannot access the file because it is
    being used by another process" error message when you try to download an
    update from Windows Update or from Microsoft Update

    <http://support.microsoft.com/default.aspx?scid=kb;EN-US;883825>

    see if that helps.


    Also, See the section "How to obtain help and support for this security
    update" in
    KB971644: <http://support.microsoft.com/kb/971644>


    Good luck
    -=-
     
    Ǝиçεl, Nov 22, 2009
    #2
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  3. Hoane

    MowGreen Guest

    Hoane,

    You may think that Panda has been Disabled but apparently it is not.
    The error code clearly indicates that " The process cannot access the
    file because it is being used by another process. "
    Suggest you follow the steps in the MSKB that Engel linked you to and do
    " Method 3: Perform a clean boot of the computer and then install the
    update " steps for Vista.

    FWIW, this is an *optional* update and " the Platform Update for Windows
    Vista are collections of runtime libraries that make it easy for
    developers to target a wider customer base. "

    Since there's no adequate explanation of *why* installing this update is
    to * your benefit *, I'd recommend Hiding and forgetting it.


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"
     
    MowGreen, Nov 23, 2009
    #3
  4. Hoane

    Hoane Guest

    MowGreen, Ǝиçεl,

    Thanks for your help. I just tried method 3, with same negative result.
    I'll follow MowGreen's adise and hide the update.

    Hoane
     
    Hoane, Nov 23, 2009
    #4
  5. Hoane

    Hoane Guest

    Hoane, Nov 23, 2009
    #5
  6. Hoane

    MowGreen Guest

    As mentioned previously, I see *no* benefit to *you* associated with
    installing these "collections of runtime libraries that make it easy for
    developers to target a wider customer base. "
    Your choice is to install them. Good luck installing the subsequent
    *Security updates* that will surely be issued for them.


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"
     
    MowGreen, Nov 23, 2009
    #6
  7. Hoane

    M P Guest

    No1 Solution if you are trying to get live essentials-

    Just wasted 5 hours on this .. need KB971644 in order to download live essentials and use messenger live with cam.

    If you have the same issue, here's how to get connected, messenger 2011 won't load without KB971644.

    So download older messenger v8.1, (find it via a google search and it should load fine), but when you go to enter it you will be told that you must load the newer version. THIS LOADS OK! and the illusive or non existent KB971644, which I have grown to hate is not needed.

    You'll be on cam again in less than 30 mins!
     
    M P, Feb 19, 2011
    #7
  8. Hoane

    JD Guest

    A reply to a post that is over a year old. All snip. Bye.

    Original Reply Dated: November 22, 2009

    Submitted via EggHeadCafe
    For Beginners
     
    JD, Feb 19, 2011
    #8
  9. Hoane

    Peter Foldes Guest

    Deadhead from egghead

    --
    Peter
    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.
    This posting is provided "AS IS" with no warranties, and confers no rights.
    http://www.microsoft.com/protect
     
    Peter Foldes, Feb 20, 2011
    #9
  10. Hoane

    Peter Foldes Guest

    Peter Foldes, Feb 23, 2011
    #10
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