KB973514 Update will not install - Error code 80070641

Discussion in 'Windows Vista Performance' started by BoogydooAZ, Sep 23, 2009.

  1. BoogydooAZ

    BoogydooAZ Guest

    I have been trying to install this update for Microsoft Office 2007 Junk
    e-mail filter: KB973514 forever. All I get is error code 80070641 which I
    cannot locate in the Microsoft Support Error Code List.

    I contacted a support tech who walked me through about four scenarios - none
    of which worked. They included turning off firewalls; verifying the relevant
    Windows Update services; renaming the Windows Update Software distribution
    folder; manually downloading and installing the Office update.

    At any rate, I still have no solution to this dilemma! I've read a lot of
    posts, but it doesn't seem anyone else has an easy fix for this either.

    Assistance would be greatly appreciated:)
    BoogydooAZ, Sep 23, 2009
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  2. BoogydooAZ

    Rick Rogers Guest

    Rick Rogers, Sep 24, 2009
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  3. BoogydooAZ

    Guest Guest

    The 641 part of hexidecimal 80070641 is 1601 decimal.
    Typing in a command prompt

    net helpmsg 1601


    The Windows Installer Service could not be accessed. This can occur if the
    Windows Installer is not correctly installed. Contact your support personnel
    for assistance.
    Guest, Sep 24, 2009
  4. Ǝиçεl, Sep 24, 2009
  5. BoogydooAZ

    BoogydooAZ Guest

    Thanks Rick. This includes approaches I've not yet tried, which gives me a
    glimmer of hope. I'll work this. Meanwhile, thanks again for your reply and
    BoogydooAZ, Sep 25, 2009
  6. BoogydooAZ

    BoogydooAZ Guest

    Thanks much! I've been there but another shot couldn't hurt!
    BoogydooAZ, Sep 25, 2009
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