KB973768 fails to install

Discussion in 'Windows Update' started by DeepDiver, Sep 11, 2009.

  1. There's even no KB973768 for MCE 2002. It's for MCE 2005 *exclusive*.
    If you aren't running MCE 2005, I would recommend to hide KB973768 on
    the Windows/Microsoft Update site.

    Bye,
    Freudi
     
    Ottmar Freudenberger, Dec 13, 2009
    #21
    1. Advertisements

  2. DeepDiver

    wtimmo Guest

    PA Bear,
    Have the same problem.
    Tried your solutions.
    After 2+ hours on the phone w/ Microsoft tech person and them remoting onto
    my computer. They could not solve the problem and said this error/issue
    would have to go to their "escalation" team to resolve.
    Any suggestions to stop the error?
     
    wtimmo, Jan 13, 2010
    #22
    1. Advertisements

  3. Wait for the "escalation" team's response, perhaps?

    To avoid confusion, please begin a new thread about your specific problems.
    State your IE version and full Windows version (e.g., WinXP SP3; Vista SP1;
    Vista 64-bit SP2; Win7; Win7 64-bit) in your first post. Thank you.

    <snip>
     
    PA Bear [MS MVP], Jan 14, 2010
    #23
  4. DeepDiver

    wtimmo Guest

    Windows XP Media Center Edition 2002 Service Pack 3.
    Here's a copy of the KB973768 log file:
    0.047:
    C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.047: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.047: Hotfix started with following command line: -q -z -er
    /ParentInfo:6166c7fb40e0a54d8fb3397363c110ae
    0.047: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.047: Return Value From IsMediaCenterPC = 1
    0.047: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.047: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: Condition Check for Line 2 of PreRequisite returned FALSE
    0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.047: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.047: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    0.047: Update.exe extended error code = 0xf0f4

    I have tried to update automatically and manually.
    Thanks for any assistance you can provide to resolve this issue.
    The update downloads, but won't install.
     
    wtimmo, Jan 14, 2010
    #24
  5. DeepDiver

    GBS Guest

    I am running Windows XP Professional. This auto update started failing after
    rolling back and re-updating Windows Media Player to v11 (which isn't working
    right).

    Since I'm Windows XP Professional Version 2003 Service Pack 3 this looks
    like it shouldn't apply to me.
     
    GBS, Apr 4, 2010
    #25
  6. will not install on my pcc either.
     
    dennisturner1955, Sep 25, 2013
    #26
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.