KB973768

Discussion in 'Windows Update' started by boop, Sep 14, 2009.

  1. boop

    boop Guest

    I can not get it to installed. How do I solve the issue
     
    boop, Sep 14, 2009
    #1
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  2. boop

    Kevin Guest

    Kevin, Sep 14, 2009
    #2
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  3. boop

    Bethel95 Guest

    I've had the same problem. Here's what I've found:

    Referring to http://support.microsoft.com/kb/973768, in the "Applies To"
    section (near the bottom of the page), update KB973768 applies only to XP
    systems with MCE 2005 installed--not those with MCE 2002 (as my system has).

    I'm guessing that the Windows Update checker is at fault, and is prescribing
    this update based on invalid criteria (e.g., looking only for an MCE
    installation, but not checking for MCE version).

    Based on the above, if you have MCE 2002 installed, you could safely tell
    Windows Update to ignore this particular update. To confirm this, right-click
     
    Bethel95, Sep 19, 2009
    #4
  4. boop

    Marilyn Guest

    I have the same problem., and I have spent hours on the phone with Microsoft.
    They finally told me to forget it.

    This is a Media Center--Microsoft conflict. Going to System and seeing the
    version number 2002 is not necesarily accurate because of the way it was
    originally installed. Go to Media Center, click on settings and you will see,
    as I do, Version 2005.

    I hope someone eventually figures this out because it is an important update
    if your Media Center settings say 2005.
     
    Marilyn, Oct 1, 2009
    #5
  5. According to the appropriate product team within Microsoft, when you install
    Windows XP service pack 2 it includes the upgrade from MCE 2002 to MCE 2005.

    So everybody either with XP MCE either (a) needs this update; or (b) needs to
    install service pack 2 or 3 *and* needs this update.

    Harry.
     
    Harry Johnston [MVP], Oct 2, 2009
    #6
  6. boop

    Marilyn Guest

    It doesn't matter what the system properties say. If you have version 2005 in
    the properties of your media center, then you have 2005....which I have and
    can't install because of the system properties error.
     
    Marilyn, Oct 2, 2009
    #7
  7. Let's start again. You have Windows XP MCE 2005, and you can't install
    KB973768; is this right?

    Have you tried downloading the update and installing it manually while booted to
    Safe Mode?

    You can get the update here:

    <http://www.microsoft.com/downloads/...3c-4e7b-4bd5-8b4e-0068c3dc0e79&displaylang=en>

    http://www.microsoft.com/downloads/...3c-4e7b-4bd5-8b4e-0068c3dc0e79&displaylang=en

    Harry.
     
    Harry Johnston [MVP], Oct 5, 2009
    #8
  8. boop

    Marilyn Guest

    Yes, I have mce 2005, and I have tried installing the update manually. The
    microsoft tech took control of my computer and tried many things
    unsuccessfully. A supervisor called me and told me to forget it.
     
    Marilyn, Oct 5, 2009
    #9
  9. I'd recommend reopening the case, and asking for it to be escalated. That
    update is specifically designed for MCE, should work, and is necessary.

    Harry.
     
    Harry Johnston [MVP], Oct 5, 2009
    #10
  10. boop

    Marilyn Guest

    After another 2+ hours of Microsoft trying to install the update, they claim
    I don't really have 2005 or I have some 3rd party application that is
    stopping the installation.

    So after a very frustrating couple of weeks, I am just hiding the update and
    moving on.

    Thank you for trying to help.

    Marilyn
     
    Marilyn, Oct 6, 2009
    #11
  11. boop

    R P Guest

    I had the same issues. I managed to get around it, and forced windows to install the patch.

    Basically you will need to fool the patch in to believing you've got the correct version of media center (3.0, 3.1, 4.0, or 4.1)

    The easiest way to do this is to to edit the registry:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\

    and change the ident value to the expected value (in my case I changed it to 3.0)

    Now re-run the patch update, and it should all run smoothly.

    ----------------

    To get to the conclusion listed above, I had to do the following:

    download the patch manually from Microsoft:

    http://www.microsoft.com/downloads/...3c-4e7b-4bd5-8b4e-0068c3dc0e79&displaylang=en

    unpack the patch to your hard disk using the command line:

    WindowsXPMediaCenter2005-KB973768-ENU.exe /X:C:\Expack

    This created a directory C:\Expack with the unpacked patch files.

    Under the Expack directory will be a directory called update, which will include the update executable and an update.inf file

    If you look in the update.inf, it lists the checks as part of the update install. in this case:

    [PreReq.OrOp.SymphonyVersion]
    EqualOp = CheckReg, HKLM, SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center, Ident, 0, "==" , "3.0"
    EqualOp = CheckReg, HKLM, SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center, Ident, 0, "==" , "3.1"

    [PreReq.OrOp.EmeraldVersion]
    EqualOp = CheckReg, HKLM, SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center, Ident, 0, "==" , "4.0"
    EqualOp = CheckReg, HKLM, SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center, Ident, 0, "==" , "4.1"

    I made the changes to the registry (listed above) using regedit, and then executed the update command from the command line, and the update is applied without issues.

    Hope this helps

    Rich





    Marilyn wrote:

    After another 2+ hours of Microsoft trying to install the update, they claim I
    06-Oct-09

    After another 2+ hours of Microsoft trying to install the update, they claim
    I do not really have 2005 or I have some 3rd party application that is
    stopping the installation.

    So after a very frustrating couple of weeks, I am just hiding the update and
    moving on.

    Thank you for trying to help.

    Marilyn

    :

    Previous Posts In This Thread:

    On 14 September 2009 16:23
    boop wrote:

    KB973768
    I can not get it to installed. How do I solve the issue

    On 14 September 2009 17:20
    Kevin wrote:

    Download from here, Save it to your desktop or temp directory, then
    Download from here, Save it to your desktop or temp directory, then try
    installing from your HD by double-clicking on the file you have
    downloaded.

    <http://www.microsoft.com/downloads/...ilyID=46aa443c-4e7b-4bd5-8b4e-0068c3dc0e79#tm>

    If any problems post again with the message you get on the screen.

    hth


    boop wrote:

    On 14 September 2009 19:02
    PA Bear [MS MVP] wrote:

    Re: KB973768
    See
    http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/a0f4dd908f58523e

    boop wrote:

    On 19 September 2009 13:02
    Bethel95 wrote:

    RE: KB973768
    I have had the same problem. Here is what I have found:

    Referring to http://support.microsoft.com/kb/973768, in the "Applies To"
    section (near the bottom of the page), update KB973768 applies only to XP
    systems with MCE 2005 installed--not those with MCE 2002 (as my system has).

    I am guessing that the Windows Update checker is at fault, and is prescribing
    this update based on invalid criteria (e.g., looking only for an MCE
    installation, but not checking for MCE version).

    Based on the above, if you have MCE 2002 installed, you could safely tell
    Windows Update to ignore this particular update. To confirm this, right-click
    on "My Computer" and select "Properties"--the dialog box will display your
    Windows and MCE version.

    :

    On 01 October 2009 16:03
    Marilyn wrote:

    I have the same problem., and I have spent hours on the phone with Microsoft.
    I have the same problem., and I have spent hours on the phone with Microsoft.
    They finally told me to forget it.

    This is a Media Center--Microsoft conflict. Going to System and seeing the
    version number 2002 is not necesarily accurate because of the way it was
    originally installed. Go to Media Center, click on settings and you will see,
    as I do, Version 2005.

    I hope someone eventually figures this out because it is an important update
    if your Media Center settings say 2005.

    :

    On 02 October 2009 01:46
    Harry Johnston [MVP] wrote:

    Re: KB973768
    Marilyn wrote:


    According to the appropriate product team within Microsoft, when you install
    Windows XP service pack 2 it includes the upgrade from MCE 2002 to MCE 2005.

    So everybody either with XP MCE either (a) needs this update; or (b) needs to
    install service pack 2 or 3 *and* needs this update.

    Harry.

    On 02 October 2009 11:49
    Marilyn wrote:

    It doesn't matter what the system properties say.
    It does not matter what the system properties say. If you have version 2005 in
    the properties of your media center, then you have 2005....which I have and
    cannot install because of the system properties error.

    :

    On 04 October 2009 19:38
    Harry Johnston [MVP] wrote:

    Re: KB973768
    Marilyn wrote:


    Let's start again. You have Windows XP MCE 2005, and you cannot install
    KB973768; is this right?

    Have you tried downloading the update and installing it manually while booted to
    Safe Mode?

    You can get the update here:

    <http://www.microsoft.com/downloads/...3c-4e7b-4bd5-8b4e-0068c3dc0e79&displaylang=en>

    http://www.microsoft.com/downloads/...3c-4e7b-4bd5-8b4e-0068c3dc0e79&displaylang=en

    Harry.

    On 05 October 2009 11:48
    Marilyn wrote:

    Yes, I have mce 2005, and I have tried installing the update manually.
    Yes, I have mce 2005, and I have tried installing the update manually. The
    microsoft tech took control of my computer and tried many things
    unsuccessfully. A supervisor called me and told me to forget it.

    :

    On 05 October 2009 17:57
    Harry Johnston [MVP] wrote:

    Re: KB973768
    Marilyn wrote:


    I'd recommend reopening the case, and asking for it to be escalated. That
    update is specifically designed for MCE, should work, and is necessary.

    Harry.

    On 06 October 2009 10:06
    Marilyn wrote:

    After another 2+ hours of Microsoft trying to install the update, they claim I
    After another 2+ hours of Microsoft trying to install the update, they claim
    I do not really have 2005 or I have some 3rd party application that is
    stopping the installation.

    So after a very frustrating couple of weeks, I am just hiding the update and
    moving on.

    Thank you for trying to help.

    Marilyn

    :

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    R P, Oct 28, 2009
    #12
  12. boop

    bill Guest

    That's is all well and fine for 2002 users but my pc is setup from: Windows
    XP - Media Center Edition Version 2005 c/w SP2.
    When I do any updates, the pc REMAINS at Windows XP - Media Center Edition
    Version 2005 c/w SP2.
    All Media center updates worked fine. Media center worked flawlessly.

    Once I downloaded the SP3 pack. After installing SP3 and rebooting... SP3
    did a stupid thing and DOWNGRADED my pc to Windows XP Professional Version
    2002 SP3.
    Media Center 2005 is no more and fail to operate properly. After 3 full
    installs to clean out bad misc files that may have caused glitches... I can
    only presume that in Microsofts' eyes...update means to DOWNGRADE the users
    pc.

    The only way I can get Windows XP - Media Center Edition Version 2005 c/w
    SP2 to reain with everything working is to NOT update to SP3.
    Major flaw there.

    I would love to see a resolve for this.

     
    bill, Oct 29, 2009
    #13
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