KB973869

Discussion in 'Windows Update' started by Howard, Aug 13, 2009.

  1. Howard

    Howard Guest

    I have Xp x64 and KB973869 will not install. I tried safemod and tried to
    manually install the update. The updates exits with out error or stating it
    is completed. Windows updates keep offering the update even after it says it
    has installed it. I tried system restore but the system will not restore
    before the last patch tuesday.

    Any suggestions.
     
    Howard, Aug 13, 2009
    #1
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  2. This seems to be a widespreaded issue running x64 versions, at least
    for Windows XP Professional 64bit and Windows Server 2003 64bit systems.
    *Please* get in contact with Microsoft Security Support (the call etc.
    should be free of charge) and open a case with them. Thanks!

    While opening the support case, you may have a look into the "KB973869.log"
    file residing in the "Windows" folder for any errors and check the file
    version of the "dhtlmed.ocx" (and/or "wdhtlmed.ocx") on your system.

    Bye,
    Freudi
     
    Ottmar Freudenberger, Aug 13, 2009
    #2
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  3. See the "How to obtain help" section of
    http://support.microsoft.com/kb/973869

    =====================

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/kb/906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/ph/6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

    3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    associated with the download/install.

    How to read the WindowsUpdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
    and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    link in left pane > Solve problems on your own.
     
    PA Bear [MS MVP], Aug 13, 2009
    #3
  4. Howard

    Squeezy99 Guest

    I run the Windows Update / review History and it tells me it has been
    sucessfully installed 7 times! But it still keeps asking me to update.

    Regards,
    David
     
    Squeezy99, Aug 13, 2009
    #4

  5. Please do *all* of what Freudi asked.
     
    Robert Aldwinckle, Aug 13, 2009
    #5

  6. Please do *all* that both Freudi and Robear asked.
     
    Robert Aldwinckle, Aug 13, 2009
    #6
  7. To avoid confusion, please begin a new thread about your specific problems.
    State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
    in your first post.
    <snip hijacked conversation>
     
    PA Bear [MS MVP], Aug 13, 2009
    #7
  8. Howard

    JBES

    Joined:
    Aug 14, 2009
    Messages:
    1
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    0
    Error log

    Same issue running XP x64

    As no-one has posted a log yet, here you go...

    [KB973869.log]
    0.407: ================================================================================
    0.407: 2009/08/13 16:31:52.546 (local)
    0.407: C:\WINDOWS\SoftwareDistribution\Download\bdbaa5108e5f586e7a7821bfa167ea63\update\update.exe (version 6.3.4.1)
    0.407: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.407: Hotfix started with following command line: -q -z -er /ParentInfo:18bfe127054e8b46a601b9b3ed4fef2c
    0.407: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    1.641: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with error 0x2
    1.641: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with error 0x2
    1.641: ---- Old Information In The Registry ------
    1.641: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (12.0.1278.0)
    1.641: Destination:
    1.641: Source:C:\WINDOWS\TEMP\logishrd\
    1.641: Destination:
    1.641: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj02.dll (12.0.1278.0)
    1.641: Destination:
    1.641: Source:C:\WINDOWS\TEMP\logishrd\
    1.641: Destination:
    1.641: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\index.dat
    1.641: Destination:
    1.641: ---- New Information In The Registry ------
    1.641: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (12.0.1278.0)
    1.641: Destination:
    1.641: Source:C:\WINDOWS\TEMP\logishrd\
    1.641: Destination:
    1.641: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj02.dll (12.0.1278.0)
    1.641: Destination:
    1.641: Source:C:\WINDOWS\TEMP\logishrd\
    1.641: Destination:
    1.641: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\index.dat
    1.641: Destination:
    1.641: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
    1.657: SetProductTypes: InfProductBuildType=BuildType.Selx64pro
    1.657: SetAltOsLoaderPath: No section uses DirId 65701; done.
    1.672: DoInstallation: FetchSourceURL for c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\update_SP2GDR.inf failed
    1.672: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB973869$
    1.672: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed: 0xe0000102
    1.672: BuildCabinetManifest: update.url absent
    1.672: Starting AnalyzeComponents
    1.672: AnalyzePhaseZero used 0 ticks
    1.672: OEM file scan used 0 ticks
    1.672: AnalyzePhaseOne: used 0 ticks
    1.672: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    1.672: AnalyzeComponents: Hotpatching is disabled.
    1.672: FindFirstFile c:\windows\$hf_mig$\*.*
    1.766: AnalyzeForBranching used 0 ticks.
    1.766: AnalyzePhaseTwo used 0 ticks
    1.766: AnalyzePhaseThree used 0 ticks
    1.766: AnalyzePhaseFive used 0 ticks
    1.766: AnalyzePhaseSix used 0 ticks
    1.766: AnalyzeComponents used 94 ticks
    1.766: Downloading 0 files
    1.766: bPatchMode = FALSE
    1.766: Inventory complete: ReturnStatus=0, 94 ticks
    1.766: Num Ticks for invent : 94
    1.782: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\HFX13A7.tmp
    1.782: Copied file: c:\windows\inf\branches.inf
    2.688: Allocation size of drive C: is 4096 bytes, free space = 180925120512 bytes
    2.703: Drive C: free 172543MB req: 5MB w/uninstall 0MB
    2.703: CabinetBuild complete
    2.703: Num Ticks for Cabinet build : 937
    2.703: DynamicStrings section not defined or empty.
    2.703: FileInUse:: Detection disabled.
    3.703: LoadFileQueues: UpdSpGetSourceFileLocation for hal.dll failed: 0xe0000102
    3.735: PFE2: Not avoiding Per File Exceptions.
    3.875: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB973869\update\update_SP2QFE.inf.
    3.907: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\spuninst.exe -> c:\windows\$hf_mig$\KB973869\spuninst.exe.
    3.922: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\spmsg.dll -> c:\windows\$hf_mig$\KB973869\spmsg.dll.
    3.953: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\spcustom.dll -> c:\windows\$hf_mig$\KB973869\update\spcustom.dll.
    3.985: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\KB973869.CAT -> c:\windows\$hf_mig$\KB973869\update\KB973869.CAT.
    4.000: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\update.exe -> c:\windows\$hf_mig$\KB973869\update\update.exe.
    4.032: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\updspapi.dll -> c:\windows\$hf_mig$\KB973869\update\updspapi.dll.
    4.032: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\update.ver -> c:\windows\$hf_mig$\KB973869\update\update.ver.
    4.047: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\updatebr.inf -> c:\windows\$hf_mig$\KB973869\update\updatebr.inf.
    4.063: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\eula.txt -> c:\windows\$hf_mig$\KB973869\update\eula.txt.
    4.078: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\update\branches.inf -> c:\windows\$hf_mig$\KB973869\update\branches.inf.
    4.078: DoInstallation: Installing assemblies with source root path: c:\windows\softwaredistribution\download\bdbaa5108e5f586e7a7821bfa167ea63\
    4.078: Num Ticks for Copying files : 1375
    4.078: Num Ticks for Reg update and deleting 0 size files : 0
    4.078: ---- Old Information In The Registry ------
    4.078: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (12.0.1278.0)
    4.078: Destination:
    4.078: Source:C:\WINDOWS\TEMP\logishrd\
    4.078: Destination:
    4.078: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj02.dll (12.0.1278.0)
    4.078: Destination:
    4.078: Source:C:\WINDOWS\TEMP\logishrd\
    4.078: Destination:
    4.078: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\index.dat
    4.078: Destination:
    4.078: ---- New Information In The Registry ------
    4.078: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj01.dll (12.0.1278.0)
    4.078: Destination:
    4.078: Source:C:\WINDOWS\TEMP\logishrd\
    4.078: Destination:
    4.078: Source:C:\WINDOWS\TEMP\logishrd\LVPrcInj02.dll (12.0.1278.0)
    4.078: Destination:
    4.078: Source:C:\WINDOWS\TEMP\logishrd\
    4.078: Destination:
    4.078: Source:C:\DOCUME~1\ADMINI~1\LOCALS~1\TEMPOR~1\Content.IE5\index.dat
    4.078: Destination:
    4.078: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
    4.078: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0
     
    JBES, Aug 14, 2009
    #8
  9. That's considered to be fixed now. According to
    http://support.microsoft.com/kb/894199/en-us it has been an error in
    the WU/AU/WSUS detection logic causing the reoffering.

    Could you confirm it's fixed?

    Bye,
    Freudi
     
    Ottmar Freudenberger, Aug 15, 2009
    #9
  10. Is that still the case? It should have been fixed in the meantime
    (WU/AU/WSUS detection logic error).

    Bye,
    Freudi
     
    Ottmar Freudenberger, Aug 15, 2009
    #10
  11. [Expect a "detection logic" fix sometime on Mon., 17 Aug-09]
     
    PA Bear [MS MVP], Aug 15, 2009
    #11
  12. [Crosspost to Win64bit General]

    Follow-up:

    Re-offer reports confirmed for KB973869
    <QP>
    We have investigated reports that the KB973869 (MS09-037) update is
    re-offered through Automatic Updates and Windows Update on some x64 systems,
    after it has already been installed. We have identified some limited
    scenarios where this is occurring with Windows Server 2003 x64, Windows XP
    x64, and Windows Server 2003 for Itanium-based systems. No systems are
    left unsecure due to this behavior. A revision to the update detection
    logic will be published shortly to prevent this update from being re-offered
    after it has been installed, and to ensure clients accurately describe the
    updates' installed status. If you have installed this update, you do not
    need to re-install the revision.

    We apologize for this inconvenience,

    The MU Team
    </QP>
    Source:
    http://blogs.technet.com/wsus/archi...-reports-confirmed-for-kb973869-ms09-037.aspx
     
    PA Bear [MS MVP], Aug 15, 2009
    #12
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