KB976569 KB979909 KB979906 fail to install

Discussion in 'Windows Update' started by arnoldkrg, Jun 12, 2010.

  1. arnoldkrg

    arnoldkrg Guest

    The three .NET updates fail to install. I have manually deleted all .Net
    Framework packages and reinstalled. I have applied Microsoft Fix It 50123. I
    have used the .NET cleanup tool to uninstall all .NET Framework packages
    twice and reinstalled in the correct order (3.5 first then 1.1 etc) and still
    I cannot get these updates to install. I opened a request for assistance via
    email and was simply referred back to here.

    I have the following in update history:

    Error Code: 0x643
    Try to install the update again, or request help from one of the following
    resources.


    BUT the event log for each failed update is as follows:

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11720
    Date: 12/06/2010
    Time: 11:23:31
    User: xxxxxxxxx
    Computer: xxxxxxxxxx
    Description:
    Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this
    Windows Installer package. A script required for this install to complete
    could not be run. Contact your support personnel or package vendor. Custom
    action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime
    error: ActiveX component can't create object: 'Scripting.FileSystemObject'
    Line 22, Column 14,

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 39 32 41 43 35 46 35 {92AC5F5
    0008: 39 2d 39 39 39 39 2d 34 9-9999-4
    0010: 30 32 39 2d 39 43 31 45 029-9C1E
    0018: 2d 42 43 32 44 33 36 44 -BC2D36D
    0020: 30 46 45 46 30 7d 0FEF0}


    Perhaps the event log may help someone help me to fix this problem. I have
    been trying to fix this for days now. Ihave tried to run scripten.exe to
    enable scripting but that says my software is newer and I dont need to run
    it. I have also reinstalled the winows installer latest version (I believe)
     
    arnoldkrg, Jun 12, 2010
    #1
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  2. arnoldkrg

    arnoldkrg Guest

    I should also tell you that I am running Windows XP Pro service pack 3 with
    all required updates (except the problem ones) installed. AVG Antivirus
    installed Spybot search and destroy installed and Adaware. BUT I have
    disabled all of those whilst trying to install the updates to no avail.
     
    arnoldkrg, Jun 12, 2010
    #2
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  3. arnoldkrg

    Larry H36 Guest

    -- KB979906 will not install and really wants to keep coming back. A real
    pain.,
    Larry H.
     
    Larry H36, Jun 12, 2010
    #3
  4. arnoldkrg

    Peter Foldes Guest

    Peter Foldes, Jun 12, 2010
    #4
  5. arnoldkrg

    CottonRLS Guest

    I've got the same problem with two of the three files you mentioned('09 and
    '06). I get the same error code, but no instruction as to what to do to fix
    it. I'm hoping someone here can enlighten us poor slobs.

    CottonRLS
     
    CottonRLS, Jun 12, 2010
    #5
  6. I got the same error code and after several hours and no help (the Microsoft
    tech was in my computer remotely and eventually HE goes to a web page and
    google's it - OMG - I could do that myself. Anyway, this was my solution and
    it worked for me (and please note I DID NOT uninstall ANYTHING manually -
    just downloaded the items again - could not understand any of the MS
    instructions for uninstalling - messed up my computer doing them - got more
    error codes and then used the SYSTEM RESTORE feature to restore computer to
    previous day before the updates and my screw ups trying to fix it).

    So, use SYSTEM RESTORE if you think you messed up, then:

    I had the issue with NET framework 1.1 not being able to install. Other
    people have had .NET 3.5 etc, but the process should be the same.

    I decided if it was an issue with 1.1 (or 3.5 etc) I would try re-installing
    it without uninstalling as some people have suggested. Uninstalling was too
    risky as it messed up something else, causing me to click on START and then
    go to system restore to previous day (hence I wouldn't advise uninstalling
    any .NET manually if you don't know what the heck you're doing, or why).

    I went to microsoft.com, then to DOWNLOADS, then on the right
    hand side it says frequent destinations or something, DOWNLOAD CENTER. In the
    download center box I typed .NET framework 1.1 and reinstalled it and the 1.1
    service pack too. So, you could try this - type in the versions of .NET
    framework it says didn't work, click download for each, and also check for SP
    (service pack) updates too. After that was done (and I did get one error
    message that something was shutting down during this too), I clicked on that
    darned yellow shield again and it installed fine and restarted fine too. Not
    sure if this will help you or anyone else, but I hope so!

    Apparently MS was aware this would be an issue for some - shame their
    website doesn't help more!
     
    Candycanessss, Jun 12, 2010
    #6
  7. arnoldkrg

    78goldwing Guest

    I'm having the same ongoing issues with this same 3 updates. It would be nice
    if Microsoft would address these issues.
     
    78goldwing, Jun 12, 2010
    #7
  8. arnoldkrg

    arnoldkrg Guest

    I have further information which may be of help. I found this article via
    google:

    http://wmug.co.uk/blogs/peter/archive/2010/06/10/itmu-gets-into-bed-with-microsoft-fix-it.aspx

    Apparently these updates come with Fix it 50123 as part of the whole update
    package. It is the Fix it 50123 part of the package which is failing. I
    verified this by trying to manually apply Fix it 50123 from:

    http://support.microsoft.com/kb/921050

    This installation also failed with the same error message as before:

    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11720
    Date: 12/06/2010
    Time: 17:02:01
    User: xxxxxxxxxx
    Computer: xxxxxxxxxx
    Description:
    Product: Microsoft Fix it 50123 -- Error 1720. There is a problem with this
    Windows Installer package. A script required for this install to complete
    could not be run. Contact your support personnel or package vendor. Custom
    action RUN_32_PARSEARG script error -2146827859, Microsoft VBScript runtime
    error: ActiveX component can't create object: 'Scripting.FileSystemObject'
    Line 22, Column 14,

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 7b 39 32 41 43 35 46 35 {92AC5F5
    0008: 39 2d 39 39 39 39 2d 34 9-9999-4
    0010: 30 32 39 2d 39 43 31 45 029-9C1E
    0018: 2d 42 43 32 44 33 36 44 -BC2D36D
    0020: 30 46 45 46 30 7d 0FEF0}
     
    arnoldkrg, Jun 12, 2010
    #8
  9. Did you disable Spybot Tea Timer?

    Reposting...

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/979909

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
    States and in Canada or by contacting your local Microsoft subsidiary.
    There is no-charge for support calls that are associated with security
    updates. When you call, clearly state that your problem is related to a
    Security Update and cite the update's KB number (e.g., KB979909).

    Or you can...

    Start a free Windows Update support incident email request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Customers who experience issues installing Microsoft security updates also
    can visit the following page for assistance:
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Jun 12, 2010
    #9
  10. If the KB921050 Fix It resolves your problems, someone's still VERY WRONG
    with your computer!
     
    PA Bear [MS MVP], Jun 12, 2010
    #10
  11. arnoldkrg

    Peter Foldes Guest

    Someone's still VERY WRONG . :)

    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.
    http://www.microsoft.com/protect
     
    Peter Foldes, Jun 12, 2010
    #11
  12. arnoldkrg

    arnoldkrg Guest

    Yes I did disable tea timer . It made no difference
     
    arnoldkrg, Jun 12, 2010
    #12
  13. arnoldkrg

    Rowdy81 Guest

    I also had problems with just the KB979906 and reinstalled the NET Framework
    1.1 and 1.1 SP1 without removing them like you suggested. On 1.1 SP1 it said
    it was already installed and asked if I wanted to install anyway and I said
    yes. Once I did that I retried the update and it was successful.
     
    Rowdy81, Jun 12, 2010
    #13
  14. Have you opened a no-charge support incident yet?
     
    PA Bear [MS MVP], Jun 12, 2010
    #14
  15. arnoldkrg

    eigenaut Guest

    Hi folks,

    I got kb979909 and kb979906 updates installed by registering the Windows
    Script Host. To do this I ran the command

    regsvr32.exe wshom.ocx

    with Start > Run... Both kb979909 and kb979906 run VBScripts. On my
    computer, both were failing with an error code of 1720 and the message

    ActiveX component can't create object: 'wscript.shell' Line 23, Column 16

    in the MSIxxxxx.log file. Registering Windows Script Host got the scripts
    working. I re-ran the updates and both completed.

    Best regards,
    eigenaut
     
    eigenaut, Jun 12, 2010
    #15
  16. arnoldkrg

    arnoldkrg Guest

    Yes I did. Its not in the least helpful

    Dear Sir/Madam,



    Thank you for your email about Microsoft® Windows® XP.



    I am sorry to hear that you are unable to install .net framework updates on
    your computer.



    To help resolve your issue, I suggest you go through the number of ways you
    can obtain technical information and support from our team.



    A useful resource is the Knowledge Base on our website, where we have
    published a large collection of articles and Frequently Asked Questions
    (FAQs) about our products. You can access it by going to;



    http://support.microsoft.com/search/?adv=1



    You can also go online and visit our Newsgroup to post your technical
    question at the following website, or alternatively chat with one of our Most
    Valuable Professionals (MVPs);



    http://support.microsoft.com/newsgroups/default.aspx



    If you do not find the answer that you are looking for or wish to discuss
    alternative support options, please call our Customer Services team on 0844
    800 2400 . Our lines are open from 8.00am to 6.00pm, Monday to Friday,
    excluding public holidays. These support options can also be viewed at;



    http://support.microsoft.com/gp/services



    Interested in knowing more about Windows® 7, please visit:



    http://www.microsoft.com/uk/windows/default.aspx



    Many thanks for contacting us.



    Kind regards,



    HONOREEN FERNANDEZ

    Customer Service Professional |Microsoft Customer Services
     
    arnoldkrg, Jun 12, 2010
    #16
  17. arnoldkrg

    arnoldkrg Guest

    I should add that 0844 numbers are charged quite heavily in the UK ...so not
    exactly No Charge.

    I also tried eigenaut's suggestion too . I get the same error message after
    carrying out his suggested command and then trying to reinstall the update.
     
    arnoldkrg, Jun 12, 2010
    #17
  18. Start a free Windows Update support incident email request:
     
    PA Bear [MS MVP], Jun 13, 2010
    #18
  19. arnoldkrg

    arnoldkrg Guest

    I have now managed to install all 3 of these updates. I refer you to the
    posts by Wiesshund at:

    http://social.answers.microsoft.com/Forums/en/vistawu/thread/6e6faae4-83fc-4f8f-856d-5667dcb3143b

    I went to http://www.microsoft.com/downloads/en/default.aspx and searched
    for each of the problematic KB numbers and downloaded the standalone updates
    in turn. They each downloaded and installed succesfully so my PC is now up to
    date.

    The thing to note is that the standalone updates DO NOT contain Fix it 50123
    packaged with them. Just the update executable. For example the download for
    KB979909 for my XP Pro machine is NDP20SP2-KB979909-x86.exe.

    But that still leaves me wondering why Fix it 50123 will not run on my
    machine.
     
    arnoldkrg, Jun 13, 2010
    #19
  20. arnoldkrg

    arnoldkrg Guest

    Thanks for that information PA Bear. But I thought I had made it clear that I
    had already done that. Anyway the answer was provided in another Forum in a
    thread to which you also contributed. See my last post to this thread.
     
    arnoldkrg, Jun 13, 2010
    #20
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