KB978207 won't install, yep I searched

Discussion in 'Windows Update' started by Hoyt, Mar 18, 2010.

  1. Hoyt

    Hoyt Guest

    I cannot get the Cumulative security update for IE8 x64 to install. In fact,
    I've been having lots of trouble installing updates lately, having to try
    several times to get one or two to install properly.

    Is this a symptom of something? I'm running WinXP x64 "Version 2003" SP2. I
    recently updated to IE8 to try and resolve this issue, but it didn't work.

    Any advice appreciated. error code was 0x80246002
     
    Hoyt, Mar 18, 2010
    #1
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  2. Hello Hoyt,

    0x80246002 WU_E_DM_INCORRECTFILEHASH A download manager operation could not
    be completed because the file digest was not recognized.

    This Microsoft KB article gives more insight:

    You receive a "0x80246002" error code when you use the Windows Update or
    Microsoft Update Web sites to install updates

    <http://support.microsoft.com/kb/958056>


    Ǝиçεl
    ◕‿◕
    -=-
     
    Ǝиçεl, Mar 18, 2010
    #2
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  3. Upgrading in hopes of fixing an existing problem is seldom a wise idea.

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB978207).

    LOOK! => If your problem relates to a Cumulative Security Update for IE
    (e.g., KB978207), call the above number and ask to be transferred to the
    Consumer IE7 queue (which is 47830).

    Consumer Security Support home page & Microsoft Update Solution Center also
    offer support options
    https://consumersecuritysupport.microsoft.com/
    http://support.microsoft.com/ph/6527#tab3

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527
     
    PA Bear [MS MVP], Mar 18, 2010
    #3
  4. Hoyt

    Hoyt Guest

    I appreciate the feedback. Upgrading IE from 7 to 8 was just a shot in the
    dark, I'd tried several other options first. FYI I have two computers on my
    desk (XP-x64) and both are showing the same symptoms. Actually, my post is
    misleading, because I can't get the updates to download. I've manually
    downloaded several security updates and they do install. To answer your
    questions:

    Antivirus is AVG free version 9.0.791. Database version 271.1.1/2755 last
    updated yesterday. I checked the logs and found no problems. Currently have
    all functions active i.e. Antivirus, Anti-Spyware, Linkscanner, Email
    scanner, Resident Sheild, Update Manager.

    I also have Ad-Aware Free (Anniv. Edition) and notice that Ad-watch live is
    running. Could be a conflict there.

    OK, I have Windows firewall on also. Could be a conflict there also. I can't
    believe I missed those last two. I will turn off Everything in AVG except the
    Antivirus and Antispyware. Then disable AdAware. I'll make sure microsoft.com
    is on my whitelist, and try again. If still not working, I'll try Microsoft
    support.
    --
    Thanks,
    Hoyt
    (Used to be a Biologist)
     
    Hoyt, Mar 19, 2010
    #4
  5. Hoyt

    Hoyt Guest

    Just wanted to post back and say that after making the changes from my
    previous post AND going to:
    http://support.microsoft.com/default.aspx/kb/958056?p=1
    and renaming my Update Download directory as described, the update installed
    without any trouble. Excellent help!
    --
    Thanks,
    Hoyt
    (Used to be a Biologist)
     
    Hoyt, Mar 19, 2010
    #5
  6. Repost:
    AVG & Ad-Aware's Ad-Watch should have been disabled prior to installing IE8.
    Uninstall AVG & reboot, then do a fresh install of AVG: This time select the
    CUSTOM install option and do NOT install (i.e., uncheck) Linkscanner,
    Search-Shield, Active Surf-Shield, Security toolbar (none of which are
    compatible with IE8 IMHO), or any of the email scanning components.

    • Why you don't need your anti-virus to scan your email
    http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

    Better yet, uninstall AVG and install MSE:
    http://www.microsoft.com/security_essentials/default.aspx
     
    PA Bear [MS MVP], Mar 19, 2010
    #6
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