KB978542 and ISA Server

Discussion in 'Windows Update' started by Shawn D., May 20, 2010.

  1. Shawn D.

    Shawn D. Guest

    I recently tried to install update KB978542 on Windows Server 2003 SP2
    Standard Edition with ISA Server 2004 version 4.0.2167.909 installed. After
    the update was installed and I rebooted the Microsoft Firewall service would
    not start and I had no Internet connectivity. The service was listed as
    "Starting" and in the System event log we got an event ID of 7022 and the
    description was "The Microsoft Firewall service hung on starting. After I
    uninstalled the update everything worked fine.

    Has anyone else with ISA Server experienced this problem? Is there a
    solution by Microsoft?
     
    Shawn D., May 20, 2010
    #1
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  2. Try this newsgroup instead: microsoft.public.windows.server.security.

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/978542

    For home users (only), no-charge support is available by calling
    1-866-PCSAFETY (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700)
    in the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB978542).

    Or you can...

    Start a free Windows Update support incident email request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    Customers who experience issues installing Microsoft security updates also
    can visit the following page for assistance:
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], May 20, 2010
    #2
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