KB978542 will not load in automatic or manual mode

Discussion in 'Windows Update' started by PapaDrain, May 20, 2010.

  1. PapaDrain

    PapaDrain Guest

    initially got error message. After setting new batch files and other files
    as suggested on this site - now I get message that "files not found" when
    trying to download manually.

    Using Windows XP and have loaded all available Pack 1, 2 and 3 updates -
    through automatic or manually. Latest version of AVG in place and have had no
    problems with any other updates loading.
    PapaDrain, May 20, 2010
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  2. Have you ever had occasion to do a Repair Install of Windows for any reason?

    What anti-virus application was installed before you installed AVG (any
    version) and was your subscription still current or had it expired?

    Has a Norton or McAfee application ever been installed on the computer
    (e.g., a free-trial version that came preinstalled when you bought it)?

    See the "How to obtain help" section of

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
    States and in Canada or by contacting your local Microsoft subsidiary.
    There is no-charge for support calls that are associated with security
    updates. When you call, clearly state that your problem is related to a
    Security Update and cite the update's KB number (e.g., KB978542).

    Or you can...

    Start a free Windows Update support incident email request:

    Customers who experience issues installing Microsoft security updates also
    can visit the following page for assistance:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], May 20, 2010
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