Discussion in 'Windows Update' started by Neil, May 12, 2010.

  1. Neil

    Neil Guest

    Update KB978542 will not install error code 0x8007FODA.I am using windows XP.
    Neil, May 12, 2010
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  2. Neil

    MowGreen Guest

    1) Which version of Internet Explorer is installed?
    2) XP SP1, SP2, or SP3 ?

    You receive error code 0x8007F0DA when use the Windows Update Web site
    or the Microsoft Update Web site to install updates:
    MowGreen, May 12, 2010
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  3. Are you running WinXP SP2 or SP3?

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    PA Bear [MS MVP], May 12, 2010
  4. Neil

    lemz Guest

    I cannot get this update to download and install--over and over it says
    update failed. I have Win Xp Home, run AVG, Windows FireWall and use Malware
    Bytes but it is not continually running. I have installed OutLook Express 6
    and Windows Live Mail 2009 but I am not using them. I am getting my mail
    through the browser.

    I have had problems with Window's live Messenger--unknown people asking for
    me to put them on my list. I didn't do that. It happened before when there
    were security problems with MS programs.

    I hope someone can tell me why this won't download and install because it is
    a securty update. ty
    lemz, May 13, 2010
  5. Neil

    Neil Guest

    Neil, May 13, 2010
  6. McAfee (and Norton) applications are notorious for not uninstalling (or
    upgrading) cleanly.

    1. Download the McAfee Consumer Products Removal Tool, saving it to your

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Double-click on the file you saved in #1 above to run the utility. Don't
    TOUCH your keyboard until the run completes, then reboot.

    4. Now do a Reset...

    How do I reset Windows Update components?
    [Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
    Default and Aggressive modes]

    5. Test.
    PA Bear [MS MVP], May 13, 2010
  7. Neil

    Stan Guest

    I installed the update and Windows would not restart...no error code
    displayed. Uninstalled Norton Security Suite and was able to restart
    Windows. Still trying to determine what in Norton is conflicting with this
    update. I'm running WinXP Hm SP3.
    Stan, May 17, 2010
  8. Neil

    David_2010 Guest

    There is a MS bulletin for this update, KB978542: 'Microsoft Securit
    Bulletin MS10-030 - Critical: Vulnerability in Outlook Express an
    Windows Mail Could Allow Remote Code Execution (978542)
    (http://www.microsoft.com/technet/security/bulletin/ms10-030.mspx) an
    this one is connected to another MS bulletin as a replacement for th
    previous one.
    Therefore, you might try to install this update: KB973354 instead.

    A good step is also to clear (clean) the Windows Logs:
    Click "Start", point to "All Programs", point to "Administrativ
    Tools", and then click "Event Viewer".
    Right-click on every log and then click "Properties" and “clear log”
    (when prompted, there is no need to save the file, so you can choos
    Afterwards, reboot the machine and this should also help improving th
    overall performance.

    I hope this can help


    Norton Support
    For more information, please visit the
    Norton Support website http://www.symantec.com/norton/support/index.js
    or the
    Norton Community http://community.norton.com
    Posted via http://www.vistaheads.co
    David_2010, May 26, 2010
  9. Thread history:


    David, KB978542/MS10-030 *supersedes* KB973354/MS09-037 (Aug-09) as well as
    KB951066/MS08-048 (Aug-08). Without KB9778542 installed, the computer
    remains vulnerable to the exploit detailed in CVE-2010-0816 (cf.

    Why is a company dedicated to computer security recommending that its
    customers do not install a CRITICAL SECURITY UPDATE?

    NB: The user you replied to is running Norton Security Suite (Comcast
    freebie)! cf.
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    Norton Support
    For more information, please visit the
    Norton Support website http://www.symantec.com/norton/support/index.jsp
    or the
    Norton Community http://community.norton.com/
    PA Bear [MS MVP], May 26, 2010
  10. Neil

    David_2010 Guest

    David_2010, May 27, 2010
  11. You didn't reply to Neil's post, you replied to Stan's post.

    While Neil tells us he doesn't have any Norton software installed ("I am
    using SP3, Zone Alarm, AVG and I used to have McAfee installed"), Stan does
    (i.e., Norton Security Suite freebie, most likely from Comcast).

    QED for Norton Support: Why would uninstalling Norton Security Suite resolve
    the behavior (i.e., allow Windows to start after having installed KB978542)?

    PS: If a given computer was already fully-patched, KB973354 would be
    installed already (and if the user uninstalled KB978542, the file versions
    in KB973354 would be restored by default).
    PA Bear [MS MVP], May 27, 2010
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