Keep getting error: "Microsoft visual basic c++ runtime library"

Discussion in 'Windows Vista General Discussion' started by Maff, Jan 9, 2008.

  1. Maff

    Maff Guest

    Can anyone help?
    I've just bought the newest Nero and Blu-ray/HD-DVD Plug-in but when it
    tries to transcode videos I get an error (below). I've searched the net and
    plenty of people get it in all sorts of different programmes on the PC.
    There's even a MS hotfix for it but it only works for XP (they sent me the
    link to do it). Anyone know what I can do to prevent it as the software is
    currently useless and their tech support haven't responded for 2 weeks.

    the error that pops up:

    Microsoft visual basic c++ runtime library

    Runtime Error!

    program: C:\location of the programmes exe file

    This application has requested the Runtime to terminate it an unusual way.
    Please contact the application's support team for more information.

    any help would be greatly appreciated

    I'm using Windows Vista Ultimate 32bit with all updates and my system spec
    is well above the minimum for the software

    on another forum I was told that uninstalling, rebooting and then
    reinstalling my ATI drivers & software will do it as that installs the Visual
    C++ stuff but it hasn't worked. Last night I re-installed .net framework 1.1
    (with sp1) and I also downloaded & installed C++ Runtime Libraries (2005)
    from the MS site but it still doesn't work)

    I'm now completely stumped and getting desperate but really don't want to
    have to re-install Vista if I don't need to
    Maff, Jan 9, 2008
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  2. I was getting a Visual C++ Run Time Library Error after removing Nero 7 then
    installing version 8.

    To correct this, run the Nero Clean up tool at least 2 times before
    installing version 8, you can also do it if you did not run it before and it
    will remove all remnants of both 7 and 8. Then proceed to do a clean
    installation of version 8 again.

    SmartStart is working nicely by the way on Windows Vista x64, maybe doing
    the same will help.

    Nero 8 Cleantool:
    Andre Da Costa[ActiveWin], Jan 9, 2008
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  3. Maff

    Maff Guest

    thank you, I tried it once but noticed that Nero 7 folders etc were still
    there, I'll try it a couple of times tonight
    Maff, Jan 9, 2008
  4. Maff

    Steve Pearce Guest

    Is there much benefit going from 7 to 8? I took a look at the
    difference and couldn't justify the 45€ they wanted for the privilege.
    Steve Pearce, Jan 9, 2008
  5. Maff

    Curt Guest

    Are you running it as a standard user?

    I get that error with 70-620 test prep as a user.

    it runs fine under admin.

    Maybe if you uninstall, and then reinstall the app
    by right clicking on it and choosing "run as

    You might need UA on in order to install it correctly.
    Curt, Jan 9, 2008
  6. Maff

    Maff Guest

    for me, yes, as I want to create BDMV discs which needs 8.2, otherwise, no
    Maff, Jan 9, 2008
  7. Maff

    Maff Guest

    I've used the clean up tool and got rid of Nero 7 & 8, re-installed but still
    getting the same problem

    I'm an admin of the machine, not a user

    any ideas?

    thanks for the replies
    Maff, Jan 9, 2008
  8. There is a difference between running as 'Standard Administrator' and
    running the application installation 'as Administrator'. What curt meant
    was, opening the Nero CD in Computer > right click the 'Setup.exe' file and
    click 'Run as Administrator.
    Andre Da Costa[ActiveWin], Jan 9, 2008
  9. Maff

    Maff Guest


    I just re-installed Vista and all the essential programmes I need and ended
    with Nero and it still does the same!!!
    (installed by right-clicking & choosing "as admin")

    any ideas anyone?

    am well and truly stumped now!
    Maff, Jan 12, 2008
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