Keeps Asking for Gmail Username and Password

Discussion in 'Windows Vista Mail' started by Lori, Jun 4, 2008.

  1. Lori

    Lori Guest

    My windows mail was working fine. Now it keeps asking for my username and
    password. I know it is correct and when I enter it, it asks for it again. If
    I press cancel it gives me this error.

    Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
    '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
    Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
     
    Lori, Jun 4, 2008
    #1
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  2. Sounds like the account is corrupted, possibly by a non-compatible antivirus.
    Which antivirus are you running? Be sure to turn off its email scanning.

    Try this. Delete that mail account. Restart Windows Mail, then recreate the
    account. Does that help?
     
    Gary VanderMolen, Jun 4, 2008
    #2
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  3. Lori

    Abbadon Guest

    This problem occured on my system and following the advice given by Gary, my
    email was restored.

     
    Abbadon, Jun 4, 2008
    #3
  4. You do realize that recreating a corrupted account is only a temporary stopgap?

    --
    Gary VanderMolen, MS-MVP


     
    Gary VanderMolen, Jun 4, 2008
    #4
  5. Lori

    WMBRIDGETT Guest

    I am having the same problem with my Windows Mail - getting error message:

    Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
    a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
    0x800CCC90, Error Number: 0x800CCC91

    Tried your fixes and they didnt work. Any other suggestions.

     
    WMBRIDGETT, Jul 6, 2008
    #5
  6. Are you a former Adelphia customer? Only former Adelphia customers are
    allowed to use the server pop-server.roadrunner.com.

    Are you able to login to webmail at
    http://www.rr.com/webmailtransition/select.cfm

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Gary VanderMolen, Jul 6, 2008
    #6
  7. Lori

    wmbridgett Guest

    Yes I am a former Adelphia customer. I use the CA Security system that they
    provide. I can get into the webmail thru roadrunner just fine. I've checked
    and double ck'd everything and can't find the problem.

     
    wmbridgett, Jul 7, 2008
    #7
  8. Lori

    Guest Guest

    Did you leave the username blank, as the error message suggests? I don't
    think I've seen any email servers that accept blank usernames, and few
    of them even accept usernames with spaces in them.

    See if this helps:

    <http://help.rr.com/AA/rrwho.aspx?ReturnUrl=/HMSLogic/email_help_topic.aspx?topic=E+mail&topic=E+mail>

     
    Guest, Jul 7, 2008
    #8
  9. When you enter the username, is it just the part of your RoadRunner
    email address before the @ symbol? All lower case?

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Gary VanderMolen, Jul 7, 2008
    #9
  10. Lori

    wmbridgett Guest

    yes - it is the same as I have in the account properties also

     
    wmbridgett, Jul 7, 2008
    #10
  11. It depends on which tab of the account properties. The General tab
    requires the complete email address, while the Servers tab requires
    just the username portion.

    The only other suggestion I have is to delete that account, restart
    Windows Mail, then recreate the account. Sometimes accounts get
    corrupted for no apparent reason.

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Gary VanderMolen, Jul 7, 2008
    #11
  12. Lori

    wmbridgett Guest

    I deleted the Windows Mail again and this time it worked - sure wish I knew
    what is going on. But for now I'm ok. Thanks for your help

     
    wmbridgett, Jul 7, 2008
    #12
  13. Lori

    wmbridgett Guest

    I deleted the Windows Mail account again and it worked this time - wish I
    knew what is going on, buy anyways thanks fpr your help!!!

     
    wmbridgett, Jul 7, 2008
    #13
  14. You're welcome. Thanks for your feedback.

    --
    Gary VanderMolen, MS-MVP (Mail)


     
    Gary VanderMolen, Jul 7, 2008
    #14
  15. Lori

    SKP Guest




    Here is the solution for this problem

    close all mail clients you're using to read Gmail messages. (If you
    use one at work and one at home, please disable both.)
    From the computer on which your logins are failing, visit
    http://www.google.com/accounts/DisplayUnlockCaptcha
    Enter your Gmail username and password, and the letters in the
    distorted picture.
    Once you have successfully logged in, restart your mail client and try
    to download your mail.
     
    SKP, Sep 17, 2008
    #15
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