Lexmark X5650 Printer Problem

Discussion in 'Windows Vista Printing / Faxing / Scanning' started by r70454ss, Mar 24, 2009.

  1. r70454ss

    r70454ss Guest

    I keep getting the following error when I try to print
    Job Status Window Interface has stopped Working. I called Lexmark an
    they said it was a windows problem. Has anybody had this problem? I
    there a fix for it?Thank
     
    r70454ss, Mar 24, 2009
    #1
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  2. the software is not a Microsoft product. You got the writers of the
    software correct the first time.

    Did MS make core changes that caused their software to not work on Vista,
    that's possible. I'll ping one of the Lexmark testers who work here in
    Redmond and see if he has additional information on this software.


    Does the document print without the use of the Lexmark Job Status Monitor
    software?

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Mar 24, 2009
    #2
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  3. If this was an upgrade from XP the issue might be with the files that were
    migrated. Did you already install the drivers from 11/2008?

    If not delete the printer, delete the drivers, run any uninstall software
    from Lexmark and install the printer once again. Hopefully Lexmark will
    respond tomorrow.


    Version: Released: File Size: Owner:
    1.2.6.2 NOV 13 2008 79.30 MB Lexmark


    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Mar 24, 2009
    #3
  4. I found out from my Lexmark contact this is a known issue when running the
    Windows 7 OS. Are you running Win7 or Vista.

    If you are running Vista, someone who works for Lexmark is interested in
    contacting you.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Mar 24, 2009
    #4
  5. I just heard again from Lexmark, This issue does indeed occur in Vista.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Mar 24, 2009
    #5
  6. r70454ss

    r70454ss Guest

    My computer came with Vista installed on it
     
    r70454ss, Mar 24, 2009
    #6
  7. Lexmark said this happens on x64 machines. I'll assume you have the 64bit
    OS installed.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Mar 24, 2009
    #7
  8. r70454ss

    r70454ss Guest

    My computer is 32 bi
     
    r70454ss, Mar 24, 2009
    #8
  9. Okay I'll update the Lexmark gang. They had one other question. They said
    they have only seen the issue on Windows 7 and Vista SP2. Did you install
    one of the Release Candidate SP2 builds?

    Lexmark said they have to run the application in compatibility mode. They
    did not explain further.

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], Mar 25, 2009
    #9
  10. r70454ss

    r70454ss Guest

    No I have SP1 installe
     
    r70454ss, Mar 26, 2009
    #10
  11. r70454ss

    rbrewer24 Guest

    I have seen this a few times with Lexmark Printers and the solution
    found was the job status window was either "blocked" by the firewall o
    quaran. by the Antivirus. Just to be safe you could open your firewal
    and add the executabl
    c:\windows\system32\spool\drivers\w32x86\3\lxdupswx.exe and give ful
    access
     
    rbrewer24, Mar 27, 2009
    #11
  12. r70454ss

    miaj34 Guest

    I just had this problem. I have a HP laptop with vista and I just ran i
    in compatibility mode with the printer and it worked...
     
    miaj34, Mar 31, 2009
    #12
  13. r70454ss

    trickytjm

    Joined:
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    Hi - I am having the same problem with my Toshiba laptop with Vista 32bit and a Lexmark x6650.

    It was working fine for the first 2 months and suddenly I'm getting the 'Spooler subsystem app not working....' error message every time I try and print something.

    I have tried all the other fixes like uninstalling the printer and re-installing it etc but to no avail.

    i'm really not a techie and this is driving me up the wall...can anyone help me...p-l-e-a-s-e
     
    trickytjm, Apr 27, 2009
    #13
  14. r70454ss

    ronkeller8 Guest

    Damn, Alan! That was some good work - even if you didn't nail it for
    r70454ss, you sure did for me. My Lexmark x6570 was working great -
    then I installed Vista SP2 RC and all went to pot....I kinda figured
    that was the problem, but wanted to be sure.

    Two questions that perhaps you could ask your friends at Lexmark:
    First, what is the compatibility workaround? Two, I would hope they'll
    be sorting this out in short order since SP2 is right around the
    corner......

    Thanks for the great work, even if r70454ss is a little less than
    verbose in his/her comments!

    R
     
    ronkeller8, Apr 30, 2009
    #14
  15. r70454ss

    ronkeller8 Guest

    For the record, Vista x64, Service Pack 2 doesn't work with the current
    Lexmark x6570 printing software. Just for grins, I tried the new
    Windows 7 RC software and it too doesn't work - HOWEVER, the OS
    recognizes this, then applied "Compatability" settings to the printing
    software so that the next time it runs, it does indeed work. That must
    have been what Lexmark's people were referring to. I don't see any such
    automated functionality built into Vista x64 SP2, however. If there is
    a manual workaround, I have yet to be able to find it. FWIW - I've
    tried this in both Windows 7 RC x64 and x86 (32-bit) and it works....
    With Vista SP2 right around the corner, I would hope that Lexmark gets
    on the ball and straightens this out with a driver update. Either that,
    or comes up with a well documented work around - not something that
    users have to hunt around forums to figure out.....
    Ron
     
    ronkeller8, May 4, 2009
    #15
  16. r70454ss

    Tom Lake Guest

    Have you tried printing to the Lexmark FAX printer from Win 7 RC?
    On my system, the Lexmark FAX app shows up minimized and won't go any
    further.
    The print monitor does work for normal printing, though.

    Tom Lake
     
    Tom Lake, May 4, 2009
    #16
  17. Lexmark stated that the changes in SP2 RC that block their application were
    pulled from SP2 RTM and they are working to fix the code path in the status
    monitor for future releases. Lexmark also stated that when the kernel
    security fix is released from MS which will block this monitor, the
    functions to force the monitor to compatibility mode will be functional.

    Are you running the RTM version of SP2?
    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.
     
    Alan Morris [MSFT], May 4, 2009
    #17
  18. r70454ss

    ronkeller8 Guest

    Hey, Tom. No, I haven't tried it utilizing the fax, however, I will
    give it a shot tonight on both the 32bit and 64bit versions, to see if
    it works....I'll post back here.
    Are you using the beta for Win7 or the RC, currently? Just curious....
    Ron
     
    ronkeller8, May 4, 2009
    #18
  19. r70454ss

    Tom Lake Guest

    I'm using the RC from TechNet

    Tom L
     
    Tom Lake, May 4, 2009
    #19
  20. r70454ss

    ronkeller8 Guest

    Alan - I'm running the RC for SP2. I'll d/l the RTM version and install
    that - see if that works for Vista....
     
    ronkeller8, May 5, 2009
    #20
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