Library dissapeared and now I cannot add to library or share media

Discussion in 'Windows Media Player' started by Tonyern, Mar 4, 2008.

  1. Tonyern

    Tonyern Guest

    Ive encountered some strange issues with WMP11 (on XP) over the past 2 weeks
    and Im hoping there's someone out there that can help.

    The problem started with my playlists disappearing from my library. When I
    noticed this I tried recreating them, but they would not save. A week or so
    later I noticed that all my music files were no longer in my library. While
    all this was happening my xbox could continue to see all the various media
    that was no longer "in" WMP.

    A few days ago I noticed that no new media was accessible from my Xbox and
    decided to try and troubleshoot the issue. I started by dropping and then
    re-adding my media folders to the monitored folders list. However, after
    hitting OK and then reopening the Add to Library dialog the montiored list
    was completely empty. I cannot get anything to "stick" in the list.

    Ive tried various fixes including deleting the WMP DB from
    %userprofile%\Local Settings\Application Data\Microsoft\Media Player as
    suggested by KB 925718. I've also reinstalled WMP 11 multiple times. I even
    removed the Zune UI from my computer thinking they may competing for the same
    files even though they had been coexisting happily for months.

    At this point I can play music/movies by using File/open but for everything
    else (library media sharing etc) the WMP is useless. Im uncertain where to
    go from here.

    Thanks in Advance for your help.
     
    Tonyern, Mar 4, 2008
    #1
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  2. Tonyern

    zachd [MSFT] Guest

    If you stop the sharing service, rename that WMP DB folder instead of
    deleting the file, and then start the player and resetart the sharing
    service - does this then work?
     
    zachd [MSFT], Mar 7, 2008
    #2
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  3. Tonyern

    TPN Guest

    Tonyern:
    I just experienced a similar problem with WMP 11 using Win Xp OS.
    Similarities include:
    1. Monitored folders disappearing until all were gone
    2. Unable to add monitored folers
    3. Rolling back / reinstalling WMP

    Differences include:
    1. No xbox
    2. Can no longer roll back WMP to point where it no longer showns in
    program list

    Did you ever solve the problem?
    I am at a loss as to what to do next.
     
    TPN, Apr 11, 2008
    #3
  4. Tonyern

    zachd [MSFT] Guest

    zachd [MSFT], Apr 12, 2008
    #4
  5. Tonyern

    TPN Guest

    My attempt at "resetting" the library was to erase from "drive:\Documents and
    Settings\user\Local Settings\Application Data\Microsoft\Media Player" all
    files, then all files and folders including file "CurrentDatabase_360."

    It was understood that WMP would rebuild files upon restart of WMP.
    However, upon WMP restart, no files were rebuilt and no folders are retained
    when added to monitored folders list.

    I did not uninstall "Windows Media Format Runtime 11" at any time and now
    cannot because WMP 11 must be uninstalled first.
    WMP 11 will not uninstall now (does not disappear from Add/Remove programs
    list).
     
    TPN, Apr 12, 2008
    #5
  6. Tonyern

    zachd [MSFT] Guest

    Right, you would have wanted to rename the folder instead of erasing as you
    suggested. You might want to try that instead. If you still cannot rebuild
    the library at that point, that indicates a level of profile corruption -
    this should work fine on your system for any other user.

    What are the last 40 lines or so in c:\windows\wmsetup.log after your
    uninstall attempt?
     
    zachd [MSFT], Apr 12, 2008
    #6
  7. Tonyern

    TPN Guest

    Zachd:
    Wow, you were right.
    The entire folder ":\Documents and Settings\User\Local Settings\Application
    Data\Microsoft\Media Player" was manually renamed and WMP 11 was restarted.
    Upon WMP 11 restart, a new foler ":\Documents and Settings\User\Local
    Settings\Application Data\Microsoft\Media Player" was automatically created,
    a new database within foldre was created, and my library of 14,000 songs was
    rebuilt.

    The file was opened, but, I do not have the expertise to find the location
    of the 40 lines after the last uninstall occurred.

    My thanks to you for taking the time to provide help.
    I was completely lost and am sincerely greatful.
     
    TPN, Apr 12, 2008
    #7
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