Licensing in server 2003 changes from per user to per server

Discussion in 'Windows Small Business Server' started by Greggles, Sep 2, 2007.

  1. Greggles

    Greggles Guest

    I installed a server with SBS2003 in December 2006, along with another server
    using server 2003 to be used for terminal services. As I was installing User
    cals on the Server, and TS cals for terminal services, I decided to make the
    server 2003 machine the license server, and point the licensing on the SBS
    server licensing, found in active directory, to the server 2003 server. 20
    user cals and 10 terminal server cals were installed on the Terminal Server
    running Server 2003. This all ran perfectly for about 9 monthe, until a data
    problem caused the "C drive in ther server to fill up, causing instability in
    the server. Subsequently the SBS server has been having licennsing issues
    show up, and after lots of head scratching, I have found thea the SBS server
    has changed it's licensing mode from per device/user, to Per Server mode. All
    of the user computers located on the server have now been listed as servers,
    and none of the user cals installed have been allocated. We are now getting
    the message saying that users cannot connect to the server due to the fact
    thea the number of licensed connections have been exceeded. This also causes
    mapped drives to be disconnected.
    I went back in and changed the mode to per user mode, and an hour later, it
    had changed back to the per server mode, and the licensing issues once again
    camer back. Here is the frustration. I know how to overcome the licensing
    woes, but soon after I change to the correct mode, the computer changes
    itself back to the wrong mode, causing the licensing issues to return. Can I
    make these changes permanent??. Ther Terminal server licenses are not an
    issue here. I can connect properly to the terminal server, and gain Terminal
    server licensing, however if the user licensig is incorrect, the mapped
    drives drop out, and the cal licensing errors come up.

    Greggles, Sep 2, 2007
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  2. Greggles

    Steve Guest

    SBS 2003 must be its own licensing server. I'm not sure how it did work
    properly for 9 months otherwise. Your best bet may be a call to CSS to get
    it straightened out.
    Steve, Sep 2, 2007
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  3. On the additional server, as well as resetting the licensing mode to Per
    Device or Per User, did you also configure the Licensing program in
    Administrative Tools for the right number of CALs?

    How to configure licensing on an additional Windows server in an SBS network

    Also, have you checked the SBS 2003 server to make sure that the CALs
    haven't been reset to the original "5"?
    Merv Porter [SBS-MVP], Sep 2, 2007
  4. Greggles

    Greggles Guest

    The 2003 server does show the correct number of CALS. If I switch licensing
    modes, the CALS do authenticate correctly as user CALS, however the SBS
    server then by itself, changes the licensing mode BACK to Per server mode.
    The SBS2003 server stays connected in active directory to the 2003 server
    for the licensing, and licenses authenticate on it when in the right or wrong
    mode. Problem is that we haven't loaded any per server licenses, and the
    system says we have run out of licenses. The User Cals aren't getting used
    unless we change the licensing mode over.

    Greggles, Sep 3, 2007
  5. OK, how about this thread...

    EventID Error 202 : LicenseService

    "... I was in the right area, and doing the right thing, but the prompt was
    actually asking me the opposite i.e. Click 'Yes' if you DON'T want to make
    these changes..... "

    Merv Porter [SBS-MVP]
    Merv Porter [SBS-MVP], Sep 3, 2007
  6. Greggles

    Greggles Guest

    I have read the post, and understand what they are saying. You have to hit n
    o in the first window, and then yes. When I do it, the licensing mode
    actually changes over, and for a short time (about 1/2 hour) the licensing
    works in per user mode, then magically it reverts back to the per server
    mode.Omce most of the users log on, we start to see the network drives log
    off, and the message comes up to say that we are in breach of the licensing

    Greggles, Sep 4, 2007
  7. Greggles

    Greggles Guest

    I just want to have one more try with this one because the problem still
    I have gone over the job and the notes thoroughly, and have determined a
    couple of new facts regarding this enquiry.
    Firstly, the 2003 SBS licences as mentioned by Steve above could ONLY have
    been loaded on the 2003 SBS server. They cannot be loaded on the 2003 server
    version. I can remember opening the packets, and inputting the numbers, and
    activating the licenses. (jost thought I did that on the other server). Why
    now, when you go into licensing would there be no licenses showing. I don't
    believe that anybody would have removed them. Is there any way that these
    numbers can be retreived, either from the Microsoft clearing house, or from
    the computer itself. I can even remember seeing the licence numbers in the
    licensing window. 4 x CAL licenses. Another problem that has surfaced in the
    last couple of days I have had onsite is that the OEM licence packs have
    disappeared from the safe location that we stored them in, ands I can't just
    put the numbers back into the computers. If there is any way of retreiving
    those numbers please let me know.
    Even if I put the numbers back in, will the computer still revert back to
    per server mode all the time. This is still a problem, and no suggestion of a
    resolution on this problem has come to me yet.

    Greggles, Sep 12, 2007
  8. Try this to recover CALs on the SBS server: (you may have corrupt licensing

    The Dreaded 5 CAL Reset Issue

    Disappearing CALs can be caused by your antivirus software on the server
    scanning your licensing files/folders. Exclude them from your scheduled and
    real time AV scans:
    Antivirus Exclusions:

    X:\Program Files\Microsoft Windows Small Business
    Server\Networking\POP3\Incoming mail
    X:\Program Files\exchsrvr
    X:\Program Files\AV (substitute your AV program location)
    X:\Windows\system32\lls (licensing folder)

    X:\Windows\System32\ (licensing file)


    Files to exclude from Trend

    Merv Porter [SBS-MVP]

    Merv Porter [SBS-MVP], Sep 12, 2007
  9. Greggles

    Greggles Guest

    Yes... Sudddenly it is all back. That little tid bit works a treat. I have
    the licences making a reappearance. Before they knew what had happened to
    them for the last couple of weels they were backed up and stored safely.
    Thank you for this post. It is a life saver. I can breathe again

    Greggles, Sep 13, 2007
  10. Great! Thanks for posting back.

    Merv Porter [SBS-MVP]

    Merv Porter [SBS-MVP], Sep 13, 2007
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