linksys WMCE54AG media center extender freezes up does not play co

Discussion in 'Windows Media Center' started by Bryce, Aug 13, 2006.

  1. Bryce

    Bryce Guest

    Over the past several months, everytime I try to access content from my
    extender be it pictures, music or TV when it tries to connect to the host
    computer the extender freezes up. I can consistently connect w/ the host
    computer and see the welcome screen. I can even see the content I want to
    select. I can also access and navigate the TV guide. It 1st errored w/
    pics, then music, then TV. I have even bought a new extender and right out
    of the box the new one had the same problem. For the new extender, the error
    codes from "computer management" are;
    Source DCOM
    Category none
    Event 10016
    User MCX3
    Thanks for any and all help
    Bryce, Aug 13, 2006
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  2. Few questions:
    - If you connect to your Extender to your PC and just let it sit on the
    Start page for 15 minutes, do you see this issue?
    - What do you see on the Extender when this happens? (does it display an
    error? does it show the Media Center UI, but no let you interact with it?)
    - Is your PC still responsive after you encounter this?
    - What is the text that goes along with the DCOM message you saw in Event
    Todd Bowra [MSFT], Aug 14, 2006
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  3. Bryce

    Bryce Guest

    If let the extender sit 15 min on start page and then try = same thing happens
    When it happens the extender display freezes = no error message, shows it is
    getting ready to find the information it just never gets it = little circle
    that normally moves is frozen still if it shows up. Most of the time I have
    to turn off the unit from the back to shut it down vs turning off the power
    on the front of the unit.
    PC is always responsive and even media center on the PC always works
    Error message says: The %1 permission settings do not gr%ant %2%3 permission
    for the COM server application w/ CLSID %4 to the user %5\%6 SID (%7). This
    security permission can be modified using the Component Services
    administrative tool. I followed the link and directions to fix this and
    completed it.
    It still happens although that error message is cleared (no longer occurs)
    Looking in the application section of the computer management section I find
    another error that occurs now and has occured in the past when the problem
    happens. It says "Unauthorized window was detect while running the Media
    Center Experience, 'McAfee Privacy Service', with file name 'C:\Program
    Files\\Shared\mghtml.exe'. " The link to help has no solution so I
    am depending on you. I did install the privacy service around the time this
    problem really got bad. I disabled it and the same problem occured. I have
    not removed it and would rather not if there is another option.
    Thanks for your help
    Bryce, Aug 16, 2006
  4. Here's what's happening: some period of time after you log in, your privacy
    software is popping up a window on top of Media Center, stealing focus from
    Media Center. Your session is being disconnected because Media Center no
    longer has focus, meaning input from the remote control won't do anything
    (input would instead be redirected to the privacy software).

    It's been awhile since I've seen the privacy package you have, but I think
    the window it's popping up is asking for the password you use to unlock
    access to the Internet. Unless you can configure the privacy software to
    not prompt you in this fashion, you will always be disconnected soon after
    Todd Bowra [MSFT], Aug 16, 2006
  5. Bryce

    Bryce Guest

    I do understand what you are saying but when I disable the privacy software
    shouldn't this stop the problem?
    Bryce, Aug 17, 2006
  6. It should if "disable" equates to "don't run", but the log you posted
    indicates that it was still running.
    Todd Bowra [MSFT], Aug 17, 2006
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