Live Messenger Won't Install

Discussion in 'Windows Live Messenger' started by Derek, Dec 26, 2007.

  1. Derek

    Derek Guest

    I have deleted all copies of old messenger, trying to install the new verison
    of Messenger live. I dowload and run the installer, however it funs through
    the process and says can not install. I am connected to the interenet and
    everything else seems to be working, however I can't get Live to install.
    Derek, Dec 26, 2007
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  2. Derek

    thecreator Guest

    Hi Derek,

    I had the problem once before. I had to do a Factory Reset on my Router
    and reset all settings including the proper Date and Time, which fixed my

    So if you have a Router, do a Factory Reset and reset all settings you
    were using.

    Make sure your Anti-Virus is off. And also check your Services. One of
    the Services it needs, might be disabled.
    thecreator, Dec 27, 2007
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  3. Greetings Derek,

    Does it give you any reason? An exact message would be helpful.

    Additionally, you may want to try installing directly from the MSI file, which also should
    give you more output as to what's wrong:

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
    Associate Expert
    Messenger Resources -
    All posts unless otherwise specified are (c) 2007 Jonathan Kay.
    You *must* contact me for redistribution rights.
    Jonathan Kay [MVP], Dec 28, 2007
    roadkill102772, Dec 28, 2007
  5. Derek

    Anderson Guest

    I'm trying to install windows live messenger on a clean install of windows
    XP, and it is refusing to let me. It says "Sorry, you cannot install the
    programs you've chosen on this operation system"

    Error: os_check: 0x80280004

    I can't find anything on this except in french and the translations don't
    make sense to me.
    Anderson, Mar 1, 2009
  6. Greetings Anderson,

    What version of Windows XP is it that you're trying to install on? Messenger is hardcoded to
    at least need Windows XP Service Pack 2 (it can however run on the original of Service Pack 1
    by installing components in the a certain order). However, the error message should be
    different for that.

    As a hunch, you could try a manual install instead. To do so, download and run the
    MSI file:

    If that installs without an error (it'll just install and disappear if it's successful), then
    install the Communications Platform:

    Assuming this has worked so far, then you'll need to install two more components, in the same
    method as above:

    If this all works, you should be able to find Messenger on the start menu. If it doesn't
    work, you should get at least some error message. If the latter is the case, what the exact
    error message you're seeing now?

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog:
    Messenger Resources:
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    Jonathan Kay [MVP], Mar 2, 2009
  7. Derek

    Christopher Guest

    I've been getting the same error os_check: 0x80280004 and decided to follow
    your instructions Jonathan, the third download however comes up with the line
    "Microsoft Application Error Reporting" all the others work fine and it seems
    Windows Live is there, but when I sign in I get the error: "Windows Live
    Communications Platform has encountered a problem and needs to close. We are
    sorry for the inconvenience." I'm running Windows XP x64 Edition Version 2003
    Service Pack 2.

    Thank You.
    Christopher, Mar 25, 2009
  8. Jonathan, I had the same problem, and your instructions and downloads were
    successful for me. Note that I'm running WS2003, SP2. Thanks for your help.

    Fred Sawtelle, Apr 20, 2009
  9. Derek

    daddyzz1 Guest

    daddyzz1, Apr 23, 2009
  10. Derek

    daddyzz1 Guest

    I have microsoft xp x64 and keep getting the same error os_check: 0x80280004.
    Although I tried your links none of them still worked. With xp x64 some
    programs cannot be installed like bit defender or diskeeper. I never had any
    problems like that with windows 7. If I cannot install this email then what
    are other options for installing to get email? BTW, the switch-over was
    because this nvidia graphics 8800 gtx card was installed and error in w7 said
    "xp x64 is needed" to run properly. installed.
    daddyzz1, Apr 23, 2009
  11. Derek

    Catmama Guest

    Hi, Jonathan. I found your post while looking for "Manual install of
    messenger". I have Vista Operating system on a Lenovo PC that came
    partitioned with a very small C: drive and a large D: drive in order to
    enable easy restore to factory image without loosing data. Sometimes I think
    it is a good idea and sometimes I hate it.

    I need to install any new software on the D: drive and sometimes hard to
    find a way to do that.

    Messenger is that way. I need to get manual install files so I can direct
    the install to the D: drive.

    Can you help?

    Catmama, May 22, 2009
  12. Derek

    angena Guest

    I did everything you said...

    and it still is not working for me
    it has an error which says:

    The Windows Installer service could not be accessed. This can occur if you
    are running windows on safe mode, or if the windows installer is not
    correctly installed.

    How do I fix this problem?
    angena, May 26, 2009
  13. Derek

    calydon Guest

    Your instructions worked flawlessly, Jonathan, but then after connecting to
    MSN Live I was told again that I must download the latest version of
    messenger ...and the saga continues. :(
    calydon, Aug 26, 2009
  14. Derek

    Titanic64 Guest

    WinXP 64bit edition doesn't work, simply... got abandoned in MSFT's team.
    If you go to Windows live website, you will see the system requirement
    doesn't include the XP 64-bit edition. :(
    Titanic64, Aug 26, 2009
  15. Yes, Jonathan or somebody please help. I have used messenger everyday and it
    is one of the ways that I am able to communicate with friends. Now I can't
    even use it because I "HAVE TO" download the newest version to be able to use
    it. Tried to install the new one and get the error "os_check: 0x80280004"

    Well, what about all the people that have XP x64 that still use messenger?

    I am a little upset about this.

    Please help.

    By the way, this is the only support on this issue and error code (os_check:
    0x80280004) that I have been able to find.

    Thank you,
    DoctorPhilgood, Aug 26, 2009
  16. Greetings,

    The link here is old which is why that probably won't work:

    Instead, you'll need to install both the latest Contacts framework, and Messenger versions:

    I admit I haven't tested this yet to confirm it works, which I'm about to (I thought I'd let
    you guys try at the same time).

    Jonathan Kay
    Microsoft MVP - Windows Live Messenger
    MSN Messenger/Windows Messenger
    MessengerGeek Blog:
    Messenger Resources:
    (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
    Jonathan Kay [MVP], Aug 26, 2009
  17. Derek

    Lilly Guest

    We want to use WLM under Windows XP 64 bit, if it got abandoned at least they
    should stop FORCING us to download the newest version. To download and use it
    must be users decision, not Microsoft....FIX UR POLICY MICROSOFT!

    thank you...
    Lilly, Aug 26, 2009
  18. Derek

    Sanders.Chen Guest

    Now I use windows 2003 R2 with MSN 8.1.
    This morning the system show the error of os_check:0x80280004.
    So far, I don't use MSN.
    Sanders.Chen, Aug 26, 2009
  19. Derek

    Mkananoja Guest

    Ive now installed this 'hotfix' you provided and it did install quit
    nicely, but... (there is always a but

    the program refuses to connect and gives no errors whatsoever to tel
    us why the connections could not be made

    of course this could be because the firewall yes, but ive allready mad
    ports and set the 'new' messenger as a trusted aplication, no dice

    shut down the firewall? not going to happen, connection like with this
    i could just pretty much trow my pc out from the window
    Mkananoja, Aug 26, 2009
  20. Derek

    uk112 Guest

    I have the exact same problem with a couple of servers. WTF is going on
    microsoft? FIX THIS ASAP!
    uk112, Aug 26, 2009
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