Live OneCare, unable to update

Discussion in 'Windows Vista Performance' started by oldfogie, Feb 10, 2008.

  1. oldfogie

    oldfogie Guest

    Windows Live OneCare was ok last night when I turned my computer off, but today says it's out of date, and can't get update to work. Have Vista Home Premium.
    Saw an error, 0X0400407, haven't been able to find what that error means.
    Help, please!
     
    oldfogie, Feb 10, 2008
    #1
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  2. oldfogie

    JW Guest

    I suggest that you try one of the windows.live.OneCare newsgroups
    Windows Live OneCare was ok last night when I turned my computer off, but
    today says it's out of date, and can't get update to work. Have Vista Home
    Premium.
    Saw an error, 0X0400407, haven't been able to find what that error means.
    Help, please!
     
    JW, Feb 10, 2008
    #2
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  3. oldfogie

    StephenB Guest

    Should be okay now. Try to update again from within OneCare - check for updates.
    -steve
     
    StephenB, Feb 10, 2008
    #3
  4. oldfogie

    oldfogie Guest

    I no longer have it. I tried uninstalling and reinstalling, but don't think it got completely uninstalled, but it no longer shows in Control Panel.
    I downloaded It again, but won't completely install, get error 0037-80070666, then when I close that it says cleaning up my system, but get another error, 0029-8007000D.
    I also tried restoring with backup, but says that no backup has been made, but I have at least 3 backups recorded on DVDs.

    By "should be ok now", do you mean there was a problem with OneCare itself? Don't tell me I screwed it up for nothing!
     
    oldfogie, Feb 11, 2008
    #4
  5. oldfogie

    StephenB Guest

    No, you didn't screw it up for "nothing" as there was some problem with your
    side in that you were still on version 1.6.
    The backup you have on DVD requires that OneCare be installed to restore data
    files you backed up.
    Try using the cleanup tool first -
    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2
    Then reinstall from http://onecare.live.com
    If you still get the 0037 error, see if the information in this KB article
    helps: http://support.microsoft.com/kb/930164
    (the 0037 error means that the winss component is failing to install, the 0029
    error is a generic roll-back error)
    If not, please contact support:
    How to reach support (FAQ) -
    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
     
    StephenB, Feb 11, 2008
    #5
  6. oldfogie

    oldfogie Guest


    I tried that, but says I must have administrative rights to run the cleanup tool, but I am an administrator!
    How do I get past that?
     
    oldfogie, Feb 11, 2008
    #6
  7. oldfogie

    oldfogie Guest

    Disregard, I googled and found out how to sign on as administrator, and ran the cleanup tool, installed Live OneCare,
    and working ok!

    Thanks for the help!
     
    oldfogie, Feb 11, 2008
    #7
  8. oldfogie

    StephenB Guest

    Excellent.
    For future reference, you might want to bookmark the OneCare forums:
    http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

    -steve
     
    StephenB, Feb 11, 2008
    #8
  9. oldfogie

    oldfogie Guest

    oldfogie, Feb 12, 2008
    #9
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