Hello Ali and Nicole, I found this web page about Windows Live Messenger. I found it very interesting, thank you and all the others connected. I have been having a problem using MSN/Windows Live Messenger 8.1 and was considering just deleting it all together. Glad I didn't after finding this help page. Every time I open up Windows Live Messenger it opens up with a drop down box warning me that my Adobe Flash Player program is not working right and that I may not be able to send or recieve files. I have downloaded the flash player several times as well as deleting Windows Messenger and re-installing them. Still I have the same problem. I have written to Tech Support at Microsoft about this and haven't heard anything. I see on this page "Vista and Messenger 8.1 Beta the client was prone to crash. I still highly recommend you update your flash player if you haven't already. But if not we have put in and an extra safety measure (disable features that use flash and provide you a way to upgrade) to eliminate the flash crash." Mine does not say Beta but does crash every time I open it. I would have put an image of what I have been getting when I open up the program but don't know how to add an image here :( Also on your description here how is it that you are able to add all the icons such as: I'm, mobile and so on. I tried following your suggestions and I couldn't get it to work right. Thanks for your help. I think you are my last resort. Thomas