Loss of Windows Update XP (detailed post)

Discussion in 'Windows Update' started by David Mack, Jul 2, 2003.

  1. David Mack

    David Mack Guest

    My windows XP Pro system has lost the ability to use Windows Update. I
    loaded the OS to a virgin hard drive just fine on 6/26/03, added my
    programs/utilities, and d/l'd multiple XP updates, patches, files, etc, over
    the next few days (through Windows Update with no problem); but sometime
    between 6/29/03 and 7/1/03, poof! No connection--the introductory page now
    loads, along with the tease "Checking for the latest version of the Windows
    Update software..." but nothing happens. No crosstalk between my computer
    and Microsoft, no change from the "Welcome" link to "Pick updates to
    install"...nada.

    At first, I thought that the pop-up blocker I installed on 7/1/03 (WebWasher
    3.3) was preventing Windows Update from working, so I first disabled it,
    then uninstalled it, then used System Restore to return the system to a time
    before its installation, with no success at getting Windows Update working.
    I also tried to restore the system to its near-virginal state of 6/26/03,
    but Windows XP would not allow this.

    Trying to use the Windows Update Troubleshooter just gives me a web page of
    gibberish. I'm suspecting that a Microsoft patch/fix/update/whatever I
    d/l'd is the source of the problem; and I'd prefer not to have to reset the
    system nearly all the way back to the beginning to (maybe) fix it. Here's
    my d/l history from the System Restore Wizard:

    07/01/03

    7:19 PM Restore Operation <----restored back to 6/30/03 after 8:05 PM
    6:11 AM Restore Operation <---- restored back to 06/28/03 ?after 10:30 PM?
    I can't recall.

    06/30/03

    11:26 PM Restore Operation <---- restored to 6/29/03 w/o success at getting
    Windows Update to work
    8:05 PM Installed The Sims Hot Date
    7:18 PM Installed Adobe Reader 6.0

    06/29/03

    10:33 PM Windows Update V4

    06/28/03

    10:30 PM Installed Windows Media Player 9 Series
    10:30 PM Windows Update V4
    9:40 PM Installed Windows XP Q327979
    9:38 PM Installed Windows XP Q322011
    9:37 PM Installed Windows XP Q814995
    9:34 PM Installed DirectX 9.0
    8:57 PM Installed Windows XP KB820291
    8:56 PM Windows Update V4
    7:27 PM Installed Norton SystemWorks 2003
    7:26 PM Installed Norton AntiVirus
    7:26 PM Installed DJS Shared Licensing
    6:41 PM Installed Windows XP Q331953
    6:40 PM Installed Windows XP Q329170
    6:39 PM Installed Windows XP Q811630
    6:38 PM Installed Windows XP Q810577
    6:38 PM Installed Windows XP Q810833
    6:37 PM Installed Windows XP Q810565
    6:36 PM Installed Windows XP Q328310
    6:35 PM Installed Windows XP Q814033
    6:35 PM Installed Windows XP Q329441
    6:34 PM Installed Windows XP Q815021
    6:33 PM Installed Windows XP Q817287
    6:32 PM Installed Windows XP Q811493
    6:31 PM Windows Update V4
    2:05 PM Installed Microsoft Intellipoint 4.1
    1:59 PM Installed Microsoft IntelliType Pro 2.2

    06/26/03

    10:57 PM System Checkpoint

    Other programs installed besides these during the recent past include
    Quicken 2001, IrfanView (an image viewer), yProxy (decodes yEnc-encoded
    binaries), EndNote (a footnote organizer for scientific papers), Adobe
    Download Manager, The Sims, and something called Sim File Maid, as well as
    an attempt at a Sims patch (the latter three courtesy of my wife).

    I know this is a lot to ask, but is anyone familiar with Windows Update
    being lost after installing any of the above files? Alternately, if I get
    sick of trying to get Windows Update to work, can I check manually for
    Critical Updates, etc.?

    Many thanks,

    Dave Mack
     
    David Mack, Jul 2, 2003
    #1
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  2. David Mack

    Mercury Guest

    I'm having similar problems with Windows Update. I have
    Windows XP Home Edition, and when I try to access Windows
    Update I am sent to a Software Update Incomplete screen.
    I don't get any Security Warning dialog box, and I've
    even tried setting all of my security settings to low.
     
    Mercury, Jul 2, 2003
    #2
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  3. David Mack

    David Mack Guest

    Thanks for the feedback! As it turned out, I scrolled through a number of
    posts about the problem, and something that seemed to work for many was to
    go to IE, and under Tools/Internet Options/General, click on the Delete
    Cookies, Delete Files, and Clear History buttons. Whadda ya know, it
    worked! Don't ask me how, I just load the truck, sir, I don't drive it...

    Thanks again,

    Dave
     
    David Mack, Jul 2, 2003
    #3
  4. Hi Mercury,

    If the problem persists, please see the solution below from the Windows
    Update Troubleshooter (http://v4.windowsupdate.microsoft.com/troubleshoot/):

    Please log in as an administrator or with an account that has administrator
    privileges.

    You can also attempt to update the Windows Update controls by following
    these instructions:
    Download the controls from
    http://v4.windowsupdate.microsoft.com/cab/x86/unicode/iuctl.cab and save
    them to your desktop. To install the controls:

    1. Right-click iuctl.cab.
    2. Click "Extract to."
    3. Enter the location where you want the files stored and click "OK."
    4. Go to the location you just entered and right-click iuctl.inf.
    5. Click "Install."

    Other steps that may resolve this issue are:

    Close the browser and delete your temporary Internet Cache. To do this:

    1. Right click the Internet Explorer icon.
    2. Click "Properties".
    3. On the General tab, click "Delete Files".

    Delete IUCtl.dll and IUEngine.dll from the Windows\System32\dllcache folder
    or the Winnt\System32\dllcache folder. Delete IUEnginenew.dll from the
    Windows\System32\dllcache folder or the Winnt\System32\dllcache folder, if
    it exists.

    Change the registry string value "SelfupdateStatus" to 0 in the
    HKLM\microsoft\windows\currentversion\windowsupdate\IUcontrol registry key
    by following these instructions:

    1. Click "Start", and then click "Run."
    2. In the "Run" box, type regedit, and click "OK."
    3. Browse in the left pane to:
    HKEY_LOCAL_MACHINE\\microsoft\windows\currentversion\windowsupdate\IUcontrol
    ..
    4. Double click SelfupdateStatus in the right pane.
    5. Change the value to 0, and then click "OK."
    6. Restart the computer.
     
    Jonathan Woodard [MSFT], Jul 4, 2003
    #4
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