Lost all favorites after installing patch

Discussion in 'Internet Explorer' started by CP Mak, Dec 19, 2008.

  1. CP Mak

    CP Mak Guest

    I lost all my favorites links (URLs) after installing the patch. The Property
    of all links shows only the location where the favorites are supposed to be
    stored. I tried to add a new favorite, same thing happened (it stored only
    the file location, such as c:\Documents and Settings\USER\Favorites).
    Something wrong with the patch???
    or my setup???

    Thanks for any response.
    CP Mak, Dec 19, 2008
    1. Advertisements

  2. CP Mak

    Leonard Grey Guest

    I installed the same patch with no trouble.
    Leonard Grey, Dec 19, 2008
    1. Advertisements

  3. CP Mak

    Don Varnau Guest

    If you uninstall the update, KB960714, are Favorites usable? Can you add a
    Favorite? When you reinstall 960714 do the problems return?

    If it appears that 960714 is definitely causing the problems, no charge
    support is available via phone, e-mail or chat (depending on location.)

    Look for "How to obtain help and support for this security update" in this

    Hope this helps,
    [MS MVP- IE]
    Don Varnau, Dec 19, 2008
  4. What patch?

    Start a free Windows Update support incident request:

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB960714).

    Support for Windows Update:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    PA Bear [MS MVP], Dec 19, 2008
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.