Lost all favorites after installing patch

Discussion in 'Internet Explorer' started by CP Mak, Dec 19, 2008.

  1. CP Mak

    CP Mak Guest

    I lost all my favorites links (URLs) after installing the patch. The Property
    of all links shows only the location where the favorites are supposed to be
    stored. I tried to add a new favorite, same thing happened (it stored only
    the file location, such as c:\Documents and Settings\USER\Favorites).
    Something wrong with the patch???
    or my setup???

    Thanks for any response.
     
    CP Mak, Dec 19, 2008
    #1
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  2. CP Mak

    Leonard Grey Guest

    I installed the same patch with no trouble.
     
    Leonard Grey, Dec 19, 2008
    #2
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  3. CP Mak

    Don Varnau Guest

    Hi,
    If you uninstall the update, KB960714, are Favorites usable? Can you add a
    Favorite? When you reinstall 960714 do the problems return?

    If it appears that 960714 is definitely causing the problems, no charge
    support is available via phone, e-mail or chat (depending on location.)

    Look for "How to obtain help and support for this security update" in this
    article:
    http://support.microsoft.com/kb/960714

    Hope this helps,
    Don
    [MS MVP- IE]
     
    Don Varnau, Dec 19, 2008
    #3
  4. What patch?

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB960714).

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
     
    PA Bear [MS MVP], Dec 19, 2008
    #4
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