Lost log in cookies

Discussion in 'Internet Explorer' started by Mike, Jun 13, 2009.

  1. Mike

    Mike Guest

    HI again

    Are you the only other person on this forum LOL

    Yeah maybe, why they could not just come out and say that I don't know.

    I really don't think ZA is to blame, I am running ZA 6.1.744.001 which is
    old but stable, then new versions I found unreliable.

    This version of ZA has no cookie control.

    One thing I have noticed that puzzles me.

    The location for cookies in IE is E:\Documents and Settings\Mike\Local
    Settings\Temporary Internet Files

    yet the system location for cookies is shown as user C:\Documents and

    Two locations for the same thing?

    I did a IE reset today and I can now add sites to the allowed list and they
    do stay there, however when I close and re start IE the log in info is still

    Mike, Jun 18, 2009
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  2. Mike

    dean-dean Guest

    C:\Documents and Settings\Mike\Cookies is where your cookies are stored on
    Windows XP.

    E:\Documents and Settings\Mike\Local Settings\Temporary Internet Files is
    "virtual viewer" of Windows and displays a mix of cookies and cache files.

    Your cache files are really in alphanumerically named sub-folders of
    E:\Documents and Settings\Mike\Local Settings\Temporary Internet

    Try this. If Windows is installed on your E drive (according to Logfile of
    HijackThis, it is), then run regedit and go to


    What is the path for Cookies, in the right-hand pane? (Is it C:\Documents
    and Settings\Mike\Cookies or E:\Documents and Settings\Mike\Cookies, or
    something else?)

    Go to

    Shell Folders

    Is the Data for Cookies "%USERPROFILE%\Cookies" (no quotes)?
    dean-dean, Jun 18, 2009
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  3. Mike

    Mike Guest

    Hi Dean


    Confirmed as E:\Documents and Settings\Mike\Cookies




    Mike, Jun 18, 2009
  4. Do you have two, separate instances of Windows installed, one on your C:
    drive and one on your E: drive?

    If not, did you intentionally change the location of your Temporary Internet
    Files folder from the default location (i.e., from C:\Documents and
    Settings\Mike\Local Settings\Temporary Internet Files to E:\Documents and
    Settings\Mike\Local Settings\Temporary Internet Files)?
    PA Bear [MS MVP], Jun 18, 2009
  5. Mike

    dean-dean Guest

    Your registry entries look to be at their defaults for XP installed on drive
    E, regarding the location of the Cookies folder.

    In Control Panel>Date and Time, is the clock, time zone, etc., set
    correctly? Is "Automatically adjust clock for Daylight saving changes"
    checked? On the Internet Time tab, click Update Now. Are any errors
    dean-dean, Jun 18, 2009
  6. Mike

    Mike Guest


    No, sorry that's my error putting C instead of E.

    One install of Windows, sys disc is E.
    Mike, Jun 19, 2009
  7. Mike

    Mike Guest

    All checks out fine thanks.

    By the way for those helping me with this.
    Tonight I have removed Zone Alarm, SpyBot and Avira in favour of Kaspersky
    Internet Security 8. I get it free from my bank so to good to miss.
    Anyway, the relevance is the cookie problem continues :-(
    Mike, Jun 19, 2009
  8. Mike

    James2008 Guest

    I'm having the same issue. For the past week or so, none of my login info or
    preferences are holding in IE7. Nothing new has been installed or changed,
    except for the regular updates through Windows Update

    I don't think this is a security software issue and believe it to be a
    Windows Update/IE7 update caused specific issue involving access to cookies.
    I have not messed with any IE settings in about a year, since everything has
    been running perfect before this issue occurred.

    Specific Issue: When I go to a website, like Bing, Google, various forums,
    Windows Live, TVGuide.com, etc., where login info and website preferences can
    be set and stored, I'm having to re-input or re-set the info when I visit
    them. Prior to this issue, everything worked perfectly, like we're used to.

    Example 1: When I go to Bing, I have to reset my preferences such as "Open
    results in new window", turn off filtering, etc. The site then works
    properly. But after a certain amount of time, or a reboot/sleep mode, all
    settings are lost again.

    Example 2: Sites that are logged into, like Wiindows Live and various
    non-Microsoft forums, I have "Remember Me" set to remember Username. After a
    period of time or a reboot/sleep mode, I have to reinput my username and
    reset all preferences.

    Example 3: On TVGuide.com, I can set my region, cable system, and other
    preferences so that the proper listings show. But after a period of time or a
    reboot/sleep mode, all settings are lost and I have to reset them.

    Does anyone have any idea what's causing this and how to solve it?
    Microsoft's KB has nothing on this and even Bing/Google don't show anything.

    Vista Ultimate x64, SP1
    All Windows Updates current
    Trend Micro Internet Security, latest updates

    James2008, Jul 2, 2009
  9. Mike

    Mike Guest

    Yes and I am still having the issue.
    I have changed both my AV and firewall and it made no differance at all.

    Its a real pain.


    Mike, Jul 2, 2009
  10. You do not have the same issue as you're running Vista SP1 and the OP's
    running WinXP SP3.

    If a Windows or IE update were causing the behavior, there'd be thousands of
    posts here about it: There aren't.

    To avoid confusion, please begin a new thread about your specific problems.
    State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
    in your first post.
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002

    PA Bear [MS MVP], Jul 2, 2009
  11. Mike

    James2008 Guest

    The point I was trying to make is that this issue seems unrelated to O/S
    version or security software, but related to IE7, perhaps due to a recent
    update (which is facilitated through Windows Update, not a Windows update,
    since we're on different O/S's).

    I've also posted in the Windows forum, but I'll check here occassionally to
    see if someone has useful input.
    James2008, Jul 4, 2009
  12. Mike

    Mike Guest


    I was running Zone Alarm, Avira AV, Spybot and Lavasoft adaware.
    However partly due to this problem and because of a good free offer via my
    bank I now use Kaspersky 8 and have removed Spybot and Lavasoft.
    Clearly ZA and Avira have gone also.

    The problem persists.

    My security is now:

    Kaspersky 8.
    SupderAntiSpyware 4.
    Malwarebytes' Anti-Malware

    Apart from the changes with Kaspersky my system had been stable and well for
    over two years.

    No scanner finds any infection.

    So what could be responsible?

    Here then is a hijack this log in case anyone can spot the problem.
    Note that the symantec ref is just for Norton Ghost and that all other
    Norton applications and left overs have been well removed.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 21:45:01, on 17/07/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16850)
    Boot mode: Normal

    Running processes:
    E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    E:\Program Files\iolo\common\lib\ioloServiceManager.exe
    E:\Program Files\Java\jre6\bin\jqs.exe
    E:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    E:\Program Files\Norton Ghost\Agent\VProSvc.exe
    E:\Program Files\CyberLink\Shared Files\RichVideo.exe
    E:\Program Files\Microsoft IntelliType Pro\itype.exe
    E:\Program Files\Common Files\Symantec Shared\ccApp.exe
    E:\Program Files\Norton Ghost\Agent\GhostTray.exe
    E:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
    E:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
    E:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    E:\Program Files\Olympus\DeviceDetector\DevDtct2.exe
    E:\Program Files\SpywareGuard\sgmain.exe
    E:\Program Files\SpywareGuard\sgbhp.exe
    E:\Program Files\Internet Explorer\IEXPLORE.EXE
    E:\Program Files\Password Safe\pwsafe.exe
    E:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper -
    {4A368E80-174F-4872-96B5-0B27DDD11DB2} - E:\Program
    O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - E:\Program
    Files\Kaspersky Lab\Kaspersky Internet Security 2009\ievkbd.dll
    O2 - BHO: Encarta Web Companion Helper Object -
    {955BE0B8-BC85-4CAF-856E-8E0D8B610560} - E:\Program Files\Common
    Files\Microsoft Shared\Encarta Web Companion\ENCWCBAR.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
    {DBC80044-A445-435b-BC74-9C25C1C588A9} - E:\Program
    O2 - BHO: FlashFXP Helper for Internet Explorer -
    {E5A1691B-D188-4419-AD02-90002030B8EE} - E:\PROGRA~1\FlashFXP\IEFlash.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
    E:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Encarta Web Companion - {147D6308-0614-4112-89B1-31402F9B82C4}
    - E:\Program Files\Common Files\Microsoft Shared\Encarta Web
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v2]
    "E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2a.exe" /source=HKLM
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [itype] "E:\Program Files\Microsoft IntelliType
    O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series]
    E:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I0H2.EXE /P30 "EPSON Stylus
    Photo R200 Series" /O6 "USB001" /M "Stylus Photo R200"
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe
    O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec
    O4 - HKLM\..\Run: [Norton Ghost 10.0] "E:\Program Files\Norton
    O4 - HKLM\..\Run: [AVP] "E:\Program Files\Kaspersky Lab\Kaspersky Internet
    Security 2009\avp.exe"
    O4 - HKLM\..\Run: [SmartDefrag] "E:\Program Files\IObit\IObit
    SmartDefrag\IObit SmartDefrag.exe" /StartUp
    O4 - HKCU\..\Run: [SUPERAntiSpyware] E:\Program
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] E:\WINDOWS\system32\CTFMON.EXE (User
    'Default user')
    O4 - S-1-5-18 Startup: SpywareGuard.lnk = ? (User 'SYSTEM')
    O4 - .DEFAULT Startup: SpywareGuard.lnk = ? (User 'Default user')
    O4 - Startup: SpywareGuard.lnk = ?
    O4 - Global Startup: Device Detector 3.lnk = ?
    O8 - Extra context menu item: Add to Banner Ad Blocker - E:\Program
    Files\Kaspersky Lab\Kaspersky Internet Security 2009\ie_banner_deny.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
    E:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console -
    {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - E:\Program
    O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} -
    O9 - Extra 'Tools' menuitem: &Gears Settings -
    {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - E:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} -
    E:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell -
    {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - E:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} -
    E:\Program Files\ieSpell\iespell.dll
    O9 - Extra 'Tools' menuitem: ieSpell Options -
    {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - E:\Program Files\ieSpell\iespell.dll
    O9 - Extra button: Web traffic protection statistics -
    {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - E:\Program Files\Kaspersky
    Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll
    O9 - Extra button: Run WinHTTrack - {36ECAF82-3300-8F84-092E-AFF36D6C7040} -
    E:\Program Files\WinHTTrack\WinHTTrackIEBar.dll
    O9 - Extra 'Tools' menuitem: Launch WinHTTrack -
    {36ECAF82-3300-8F84-092E-AFF36D6C7040} - E:\Program
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
    E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
    {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network
    O10 - Unknown file in Winsock LSP: e:\windows\system32\mswsock32.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.orange.co.uk
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
    O17 -
    NameServer =
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -
    O20 - AppInit_DLLs:
    O20 - Winlogon Notify: !SASWinLogon - E:\Program
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner -
    E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
    (file missing)
    O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab -
    E:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
    E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
    Corporation - E:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
    E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Firebird Server - MAGIX Instance
    (FirebirdServerMAGIXInstance) - MAGIX® - E:\Program
    O23 - Service: GEARSecurity - GEAR Software - E:\WINDOWS\System32\GEARSec.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision
    Corporation - E:\Program Files\Common Files\InstallShield\Driver\11\Intel
    O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner
    - E:\Program Files\iolo\common\lib\ioloServiceManager.exe
    O23 - Service: iolo System Service (ioloSystemService) - Unknown owner -
    E:\Program Files\iolo\common\lib\ioloServiceManager.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun
    Microsystems, Inc. - E:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton Ghost - Symantec Corporation - E:\Program Files\Norton
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation -
    O23 - Service: PGPsdkService (PGPsdkServ) - PGP Corporation -
    O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. -
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner
    - E:\Program Files\CyberLink\Shared Files\RichVideo.exe
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) -
    CACE Technologies - E:\Program Files\WinPcap\rpcapd.exe
    O23 - Service: ServiceLayer - Nokia. - E:\Program Files\PC Connectivity
    O23 - Service: Symantec Core LC - Symantec Corporation - E:\Program
    Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O24 - Desktop Component 0: (no name) -
    Mike, Jul 17, 2009
  13. Mike

    James2008 Guest

    Hi Mike,

    This issue persists with me also. A couple of weeks ago, I completely
    uninstalled Trend Micro 2009 and installed Microsoft Security Essentials Beta
    (Great software from Microsoft, by the way. Can't wait for the release

    Anyway, that didn't have any affect on the issue at all, just like in your
    case. That pretty much eliminates a security software issue.

    The cookies still exist and aren't vanishing, but the issue is that for some
    reason there's a loss of IE7 to find them whenever it feels like it.

    One oddity I've observed: The loss of cookie access doesn't seem to be tied
    to any particular event and just happens whenever. I could be using the
    computer all day without the issue, reboot, and everything is still ok. Or I
    could be using the computer, go to websites where my settings work fine, then
    come back later during the same computer session and the settings are all
    gone and have to be reset. Settings can also persist for days or just hours.
    There seems to be no rhyme to its reason.

    James2008, Jul 17, 2009
  14. Mike

    Mike Guest

    Hi James

    Mine occurs if I log out of IE then go back in again (sometimes)
    If you open the files location and look you will see the cookies with expiry
    date set for some long future date.
    If you double click them they will run so you can see what is inside.
    However, if you then log out and back in you will still find them in the
    list but if you try and run them you get a path not found error.
    Does this mean they are being removed from cookie.dat?
    What ever it is it is really annoying.
    Mike, Jul 17, 2009
  15. Thread history:
    Injudicious use of Registry Mechanic, for one. If you think your Registry
    needs to be "cleaned" or "repaired," read
    http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.

    Mike, if I'd been having such problems for well over a month (as you have),
    I would have backed up my personal data, formatted & done a Clean Install of
    WinXP by now.

    Good luck!
    PA Bear [MS MVP], Jul 18, 2009
  16. Mike

    David Guest

    I had this problem with the ccleaner forum. If I logged on then read the
    forum and then closed the forum without logging off, things were fine. I
    could open the forum and I was still logged in. If I closed IE6, then open
    IE6, and opened ccleaner forum, I had to log in again.

    I did a google search and tried a number of things but nothing worked. Then
    I posted the problem to the ccleaner forum and by magic, it now works. No
    one said what they did. Also, that site was to only one that caused me a

    I know this is frustrating and there does not seem to be any help. Good
    Luck, David
    David, Jul 19, 2009
  17. [I suspect you may have upgraded CCleaner and didn't configure it to run at
    Startup this time around.]
    PA Bear [MS MVP], Jul 19, 2009
  18. Mike

    David Guest

    No and I did not make any changes after my posting. A week later, it
    started working. I have never had ccleaner run at startup.


    David, Jul 19, 2009
  19. What CCleaner version is installed? Does CCleaner run at start-up now? Did
    it do so a few weeks ago?
    PA Bear [MS MVP], Jul 19, 2009
  20. Mike

    David Guest

    I updated ccleaner last night so I do not know the old version number. This
    problem was about several months ago and I spent several weeks searching to
    find out the answer before I gave up and made the post to the forum.

    I do not run ccleaner at startup now or in the past. About once a week, I
    open it and click on fix.

    I do not understand what running at startup or the ccleaner version has to
    do with logging into the ccleaner forum. To me, they are separate issues.
    I have never had a ccleaner problem, only a ccleaner forum staying logged in
    issue. My initial post discussed the ccleaner form issue, not a ccleaner


    David, Jul 19, 2009
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