Lost "Repair My Computer" Option in F8 Boot Advanced Startup Options Menu

Discussion in 'Windows Vista Installation' started by ThunderStorm, May 12, 2009.

  1. ThunderStorm

    ThunderStorm Guest

    Hello Guys

    I have a one month old Toshiba Satellite. It turned out that a Service
    or Startup kept making my system "Hang" at my Vista Welcome Screen or I
    was only able to get to the desktop before it would freeze and the wheel
    kept spinning, and a stupid Toshiba rep never gave me this option to
    stop service or disable programs until I did it myself! Anyway I fixed
    it by going to MSCONFIG and disabling all STARTUP programs (yes all) and
    Stopping three Symantec related SERVICES.

    Here is the issue now.... Up until yesterday (before I was able to
    MSCONFIG myself out of the whole mess), upon pressing F8 repeatedly I
    was always able to get to the "Advanced Boot Option", which till then
    also gave me the option to "Repair My Computer" and hence Run Recovery
    Options and other Restore options etc. etc., That first "Repair My
    Computer" option has NOW mysteriously dissappeared from the F8 Advanced
    Boot Menu and I cannot get to the option to "Reset to Factory Settings"
    or any of those other options there. When I called Toshiba again to ask
    them where the option went they told me since there is nothing wrong
    with the computer anymore, I will not be offered that option until the
    next time something goes wrong. :/?

    I hate to say is but there seems something strangely inaccurate with
    that statement. Nowhere in the Windows Help does it say that the the
    Repair My Computer Options would not come up during "Peacetime." Windows
    Help says if you it came installed on your computer you can get to it by
    pressing F8. Can someone clarify whether what this rep told me is true?
    I don't think my Boot partition is damaged. I could swear I saw some
    other Options there in the "Repair My Computer" menu which could also
    apply during "Peacetime" or hold true during an otherwise "trouble-free"
    Is there another way for me to bring up this Repair Utility? (Pressing
    0 / Zero or "C" didn't work either since I tried with the rep and we
    couldn't find it in Setup Utility or by pressing F11)

    [In addition I am unable to System Restore to any point before this
    whole mess to see if that brings it up but that is another story ;)]

    My system crashed again today and I was not given the option to "Repair
    My System" by pressing F8 on startup.
    The only options I got are
    -Safe mode
    -Safe mode with networking
    -Start normally
    -Enable bootlogging
    -Disable Driver signup
    -something about VGA Resolution
    -and a couple of other gobbledy-gunks but no "Repair My Computer"
    option. That used to be the first one at the top on this list.

    Since I am now back in my computer I am able to use the Toshiba Utility
    "Recovery Disc Creator" on 3 DVDs so that is not the problem [although I
    have not yet burned one ;)]. I'm just trying to figure out why I can't
    get to the Pre-installed Recovery Options on my computer anymore. Kindly
    Re-read my question and respond.

    Again this is a new issue. Ever since my computer is up and running
    again, for some reason I cannot find the "Repair My Computer" option on
    the Advanced Boot Menu - it doesn't show at all while all the other
    options still do. The tech said since there is nothing to fix it won't
    show until next time it goes down (which actually it did again today but
    that option no longer came up). somethings definitely wrong..
    I'm going to try to burn the disc today and see if its successful. Any
    pointers would be very very welcome as I am at wits end considering the
    computer is only a month old but I already have a lot of data on it...
    ThunderStorm, May 12, 2009
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  2. Try creating another user account, and log into that one. If it works,
    your old user account is possibly corrupt.

    You have an OEM install, so the boot options may vary from vendor to vendor.

    Windows Help does not cover all the options on OEM builds. For example, on
    XP Home help, you could find descriptions of the backup utility - but OEMs
    did not always include the backup utility on XP Home installs.

    In other words, your mileage may vary.
    If your system boots, why would you think so?
    No. If the OEM doesn't include it, the only other way to do this is with
    an actual Vista Install DVD - the restore disks that you probably don't
    have, but should order, won't offer this. They will only allow a system

    You would have to use a DVD that matches the key type you have, ie an OEM
    DVD. A retail DVD will not accept your key and the repair will halt.

    Repairing should not be used lightly and is often inappropriate. It
    replaces system files, and often does not fix problems. This is because
    repair installs use most or all of the existing registry (as you can see
    that you don't lose data, user accounts, or installed programs).

    Problems that are located in the registry or aren't related to system files
    are ignored.
    You should do so, now. It's also not a bad idea to call the vendor and
    order the install DVDs. This will not be free, and is worth it.
    It's a question for Toshiba. OEMs are permitted to alter such things.
    I would suggest that you back up your data, *now*, and keep it that way.
    Copying it to DVD is a simple, though possibly slower, way of ensuring that
    you have copies.

    Do not rely on USB "thumb" drives for backup; they have a tendency to
    suddenly permanently and irretrievably fail.

    There are plenty of inexpensive, effective and easy to use backup
    solutions. Do not rely on one single backup set and *always* test them to
    verify that they are valid.

    You might also mention the version of Vista you are using.

    Patrick Keenan, May 12, 2009
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