Lotus user can't reply

Discussion in 'Windows Small Business Server' started by rberk2, Oct 14, 2004.

  1. rberk2

    rberk2 Guest

    Our email from our SBS2003 - Exchange 2003 seems to send the reply address in
    the format : "Firstname Lastname" <>

    our customer using lotus notes claims he must copy the and
    paste it into his address line to reply to our email.

    Can we disable the "friendly" name format and just send the plain email
    address?
     
    rberk2, Oct 14, 2004
    #1
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  2. By default, your "from name" is your display name plus your email address,
    unless some mail system has stripped out the display name. Hitting reply
    goes to the email address. I don't know what your Lotus recipient is doing
    or using, but I suspect the problem or issue is on their end, not yours.

    Do you have problems like this with other recipients? If you send a single
    message to this user & to another Internet recipient what happens when you
    reply from the other Internet account?

    Perhaps this recipient needs to talk to his/her admin.
     
    Lanwench [MVP - Exchange], Oct 14, 2004
    #2
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  3. rberk2

    rberk2 Guest

    I tried hotmail, yahoo, and aol. They reply with no problem. I noticed that
    email we get from several large corporations ( internal users) have simple
    reply addresses. ie rather
    than "My Name" <>.
    Is there a way to remove the Friendy name and just use a simple email
    address as the reply address on SBS 2003

    AOL email info from my sent mail (with real addresses edited out)

    Return-Path: <>
    Received: from rly-xj03.mx.aol.com (rly-xj03.mail.aol.com [172.xxx.xxx.40])
    by air-xj01.mail.aol.com (v101_r1.6) with ESMTP id MAILINXJ14-512416dbddd28c;
    Wed, 13 Oct 2004 19:45:00 -0400
    Received: from CreativeTechnology.com (akro-static5-cs70.pool.dslohio.net
    [66.xxx.xxx.70]) by rly-xj03.mx.aol.com (v101_r1.6) with ESMTP id
    MAILRELAYINXJ38-512416dbddd28c; Wed, 13 Oct 2004 19:44:31 -0400
    Content-class: urn:content-classes:message
    Subject: test email
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="----_=_NextPart_001_01C4B17E.9913591E"
    Date: Wed, 13 Oct 2004 19:44:36 -0400
    X-MimeOLE: Produced By Microsoft Exchange V6.5.6944.0
    Message-ID: <>
    X-MS-Has-Attach:
    X-MS-TNEF-Correlator:
    Thread-Topic: test email
    Thread-Index: AcSxfpkTKR0J9EztRWS9LDh2wUOXdw==
    From: "Rxxx Bxxx" <>
    To: <>
     
    rberk2, Oct 15, 2004
    #3
  4. I've never tried this, but you might be able to untick the "preserve
    sender's display name on message' in your internet message format settings
    (advanced tab) in ESM. I don't know whether it will affect your outbound
    mail, though.

    However, I wouldn't bother with this - I want display names to go through
    because it's so much easier to see who things are from. This isn't a problem
    with your server, it really sounds like there's something wrong on the
    recipient's end. Can you get a copy of the full message headers this person
    receives and post them here, munged or not?
     
    Lanwench [MVP - Exchange], Oct 15, 2004
    #4
  5. No prob!
     
    Lanwench [MVP - Exchange], Oct 21, 2004
    #5
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