Machines locking up on RDC after KB956744 and KB969947

Discussion in 'Windows Update' started by tros2112, Jan 12, 2010.

  1. tros2112

    tros2112 Guest

    On random machines, we are getting a lockup when accessing through Remote
    Desktop Connection. Every time, if uninstalling the first one doesn't fix it,
    uninstalling the other one will. Sometimes it's one, sometimes it's the
    other. Most of our machines do not have this problem, but some do. Any idea
    why?
     
    tros2112, Jan 12, 2010
    #1
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  2. tros2112

    MowGreen Guest

    KB969947 shows known issues that involve ATI and Nvidia graphics cards,
    Windows XP, and RDP: http://support.microsoft.com/kb/969947

    " After you install this security update on a Windows XP-based computer
    that is using an NVIDIA or ATI-based video adapter, Remote Desktop
    Connection sessions may hang or stop responding. To resolve this
    problem, install the latest drivers for your video card. "

    The other issue involves XP systems that do not boot "correctly" and the
    ATI Radeon HD 2400 series.

    KB970927 shows the known issues of KB956744 for the different Versions
    of RDP Clients plus a way to contact MS for assistance:
    http://support.microsoft.com/kb/970927

    " How to obtain help and support for this security update

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    in the United States and Canada or by contacting your local Microsoft
    subsidiary. For more information about how to contact your local
    Microsoft subsidiary for support issues with security updates, visit the
    Microsoft International Support Web site:
    http://support.microsoft.com/common/international.aspx?rdpath=4

    North American customers can also obtain instant access to unlimited
    no-charge e-mail support or to unlimited individual chat support by
    visiting the following Microsoft Web site:
    http://support.microsoft.com/oas/default.aspx?&prid=7552

    For enterprise customers, support for security updates is available
    through your usual support contacts. "

    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"
     
    MowGreen, Jan 12, 2010
    #2
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  3. Update the video drivers from the corresponding video manufacturer (ATI,
    nVidia or Intel most likely.)
     
    Shenan Stanley, Jan 12, 2010
    #3
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