Mail Client Not Properly Installed

Discussion in 'Internet Explorer' started by dannablum, Sep 21, 2007.

  1. dannablum

    dannablum Guest

    I'm getting this message when I click on an email link on a webpage. I've
    had no problem with this before. I have seen many posts about this topic,
    but haven't been able to solve it.

    What happened to cause this and what do I do to fix it? Simple solutions,
    please, I'm not a programmer!

    I am using XP professional and IE 7.

    Thanks!!
     
    dannablum, Sep 21, 2007
    #1
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  2. dannablum

    PA Bear Guest

    And you default Mail Client would be...?
     
    PA Bear, Sep 21, 2007
    #2
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  3. dannablum

    dannablum Guest

    Microsoft Outlook.

     
    dannablum, Sep 24, 2007
    #3
  4. dannablum

    PA Bear Guest

    PA Bear, Sep 24, 2007
    #4
  5. dannablum

    dannablum Guest

    It does appear in both places. It is currently selected. I have even
    selected another program and then gone back and re-selected OL, and the
    problem still exists.

     
    dannablum, Sep 26, 2007
    #5
  6. dannablum

    PA Bear Guest

    Is this a sudden, new problem or an ongoing one? Did you just recently
    install IE7?

    What version of MS Office and/or MS Outlook are you running? If Office
    2003, did the behavior start after installing Service Pack 3 (SP3)?

    Have you tried running an Office Repair?

    One or more options/settings in an ever-growing number of third-party
    applications may be disallowing the change(s) from "sticking". These include
    but are not limited to Ad-aware's Ad-Watch, Spybot Tea Timer,
    SpywareBlaster, SpySweeper, Spyware Doctor, Norton AntiVirus, McAfee
    VirusScan and/or Antispyware, and Zone Alarm (Free and Pro).
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.org/
     
    PA Bear, Sep 26, 2007
    #6
  7. dannablum

    dannablum Guest

    Also, I hate to be dense, but Windows XP does not have Windows Explorer. Or,
    if it does, I can't find it. So, I can't make the change outlined at
    slipstick.com

     
    dannablum, Sep 26, 2007
    #7
  8. dannablum

    dannablum Guest

    This problem is pretty recent. I've had IE7 for quite awhile. We're running
    MS Office 2000. Yes, I tried the Office Repair, no help.

    It's quite interesting about Ad-Aware. I did install the newer version
    recently. Maybe that's it? I can try uninstalling that and see.

    Thanks,

     
    dannablum, Sep 26, 2007
    #8
  9. dannablum

    PA Bear Guest

    I thought you said you'd already made those changes and doing so didn't
    help?

    You can open Windows Explorer via right-clicking on Start and selecting
    Explore or via the shortcut WinKey+E.
    --
    ~PA Bear

     
    PA Bear, Sep 26, 2007
    #9
  10. dannablum

    PA Bear Guest

    If it's Ad-Aware 2007 Free, it's not the problem as Ad-Watch is only
    included in Ad-Aware Pro (paid version).
     
    PA Bear, Sep 26, 2007
    #10
  11. dannablum

    dannablum Guest

    What I meant was that I had gone through IE Tools, Internet Options,
    Programs, Email, etc. and made the changes and that didn't work.

    Once I found Windows Explorer I tried the change suggested at slipstick.com
    and that hasn't worked, either.

    I also uninstalled Ad-Aware. Nodice.
     
    dannablum, Sep 27, 2007
    #11
  12. dannablum

    PA Bear Guest

    What version of MS Outlook? If Outlook 2003, did you recently install SP3?

    Have you tried a Repair of Office?
    http://office.microsoft.com/en-us/help/HP052372001033.aspx
    http://support.microsoft.com/kb/822238
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.org/

     
    PA Bear, Sep 27, 2007
    #12
  13. dannablum

    dannablum Guest

    We are running Outlook 2000, with SP3.

     
    dannablum, Sep 27, 2007
    #13
  14. dannablum

    dannablum Guest

    Ran the detect and repair. No change.

     
    dannablum, Sep 27, 2007
    #14
  15. dannablum

    PA Bear Guest

    Uninstall Office 2000 then reinstall it, then install SP3 again.

    Forwarded to Outlook General newsgroup for further discussion.
    --
    ~PA Bear
     
    PA Bear, Sep 27, 2007
    #15
  16. dannablum

    dannablum Guest

    Did that, didn't work. I've uninstalled other relatively unnecessary
    programs, games, etc. I can't seem to find anything that's interferring with
    this function. I'ts quite frustrating. It's not that being able to email
    directly from a webpage is all that important, but what else might be
    affected that I haven't come across, yet?

    And since I had been able to use this function until recently, something
    must have changed.

     
    dannablum, Oct 1, 2007
    #16
  17. dannablum

    PA Bear Guest

    1. Does this behavior persist if you start IE7 in No Add-ons mode?

    To start IE7 in No Add-ons mode:

    Right-click on the blue IE desktop icon and select Start without Add-ons; or

    Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
    add-ons).

    More:

    Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
    http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

    2. Does the problem persist if you Reset IE7 Settings (RIES)?
    http://support.microsoft.com/kb/923737 <= Read before using!

    3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
    all toolbars and (c) all third-party Windows Themes (including Window
    Blinds) and do NOT reinstall IE7, does this behavior persist?

    Uninstalling IE7
    http://www.ie-vista.com/kbase2.html

    How to uninstall Internet Explorer 7:
    http://support.microsoft.com/kb/927177

    IE7 (Un)Installation and Anti-Malware Applications:
    http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.org/
     
    PA Bear, Oct 1, 2007
    #17
  18. dannablum

    dannablum Guest

    I have started IE& in No Add-ons mode and there is no change. I have
    uninstalled and reinstalled IE7 with no luck. I have reset the IE7 settings
    and there is no change. I have uninstalled IE7 and reverted to IE6, no
    change.

    Nothing seems to be working.



     
    dannablum, Oct 1, 2007
    #18
  19. dannablum

    PA Bear Guest

    I'm afraid I've run out of ideas. I'll leave you to the folks in Outlook
    General newsgroup (to which these replies have been crossposted) for further
    assistance.
    --
    ~PA Bear
     
    PA Bear, Oct 2, 2007
    #19
  20. dannablum

    dannablum Guest

    Thanks so much for all your efforts over the last week or so. I really
    appreciate it.

    I really don't understand why Microsoft isn't addressing this issue, given
    the number of posts on all sorts of bulletin boards.

    Thanks, again.

     
    dannablum, Oct 2, 2007
    #20
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