Mail settings - some bounce backs although delivered??

Discussion in 'Windows Small Business Server' started by RitchieJHicks, Jan 26, 2005.

  1. I'm using Exchange on my SBS2003 server. I get (from certain domains) bounce
    backs saying the message could not be delivered. However, the recipient DOES
    recieve the message.

    The problem is my users keep on resending the message thinking it never
    went. Any ideas please??

    Thanks.
     
    RitchieJHicks, Jan 26, 2005
    #1
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  2. Hi Ritchie,

    I understand the problem to be as follows:

    When you sending emails to certain domain, you received the NDR message;
    however, the emails are already received.

    If I misunderstood your concern, please don't hesitate to let me know.

    To narrow down the root cause of this issue, I'd like to collect some info
    before troubleshoot the problem.

    1. If you would, please copy and paste the entire NDR email with numeric
    code (such as 5.1.1).
    2. Please let me know whether the recipient belongs to another Exchange
    organization that is not managed by your SBS server.
    3. Please trace the email in Message Tracking Center by following these
    steps:

    a) Search for the message in ESM \ Tools \ Message Tracking Centre. (You
    can use the "Sender" "Recipients" as search criteria.)
    b) Double click to open it.
    c) Post the error information here.

    4. Please double-check whether the email is in the ESM \ Servers \
    <Servername> \ Queues after you send it.
    5. Please check whether there're any related error info in Event Viewer. If
    so, please post it here as well.

    I'd like to provide you with the following info for your reference:

    Delivery status notifications in Exchange Server and in Small Business
    Server
    http://support.microsoft.com/?id=284204

    Exchange queues fill with many non-delivery reports from the postmaster
    http://support.microsoft.com/?id=886208

    XCON: Incorrect NDR Is Returned When You Send a Message to a Mailbox
    http://support.microsoft.com/?id=817425

    Receiving 5.5.0 non-delivery reports only from specific domains in
    http://support.microsoft.com/?id=300171

    I hope the above info helps and I look forward to your further update.

    Have a nice day!

    Bill Peng
    MCSE 2000, MCDBA
    Microsoft Online Partner Support

    Get Secure! - www.microsoft.com/security
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    --------------------
     
    Bill Peng [MSFT], Jan 28, 2005
    #2
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